I have been a member of BHSF for 40+years and have only positive comments to make about each claim I have made. Each claim went smoothly and payments made very quickly. There was a tiny glitch recent... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
I have been a customer for some years now, and I really appreciate the ease of claiming online as well as the fast payment turnaround. Due to an unexpected health issue, I have had some prescrip... Toon meer
Bedrijf heeft geantwoord
I had an issue with a rejected payment and was going back and forth with both companies. Pal was incredibly helpful, patient, and professional. She took the time to listen to my concerns, explain ev... Toon meer
Bedrijf heeft geantwoord
Very easy systems to use online - a quick table to see where any claim is up to and when submitting claims a rolling total is very visible. Post claim submission is also very good, keeping me updated... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Geschreven door het bedrijf
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contactgegevens
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Verenigd Koninkrijk
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Uitstekend
9K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent thank you.
27 juli 2026
Antwoord van BHSF
Hi Pam,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with our service. We hope to be of service again in the future.
BHSF
Highly recommended
I highly recommend BHSF’s personal health cash plan. It’s straight forward to use and receipts are paid quickly and efficiently. The online site is hassle free to use. Thank you
27 juli 2026
Antwoord van BHSF
Hi Richard,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the ease and speed of submitting your claims. We hope we can be of service again in the future.
BHSF
Quick and efficient service
Got dental work done one week and received money back from BHSF about 10 days later.
27 juli 2026
Antwoord van BHSF
Hi Maurice,
Thank you for your excellent 5* rating and review.
We're so glad to hear you're happy with your experience with us. We hope we can be of service again soon.
BHSF
Antwoord van BHSF
Hi Customer,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Submitting claims
Have been a member of BHSF for approximately 25 years and the service provided is exemplary. Submitted 3 claims recently, 2 were assessed (optical) and premiums paid within 48hrs into my bank account but there was an issue with the 3rd (dental)which got resolved and again payment was made into my bank account. I spoke to the team over the phone regarding the 3rd claim and the team were helpful and informative. Thank you for a great service.
27 juli 2026
Antwoord van BHSF
Hi Greta,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your experience with us over the years. We hope to be of service for many years to come.
BHSF
Very good service from BHSF
Very good service from BHSF. The claim form came and was sent back and the payment came through really quick.
27 juli 2026
Antwoord van BHSF
Hi Moira,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the speed and efficiency of our service. We hope we can be of service again in the future.
BHSF
In the main good but there was an issue…
In the main good but there was an issue contacting then customer services as the whole company was on a ‘company event’
27 juli 2026
Antwoord van BHSF
Hi Customer,
Thank you for your excellent 4* review.
We're glad to hear you're happy with our service. In the event there is a company wide event, the phone lines will need to closed in order for the staff members to attend. We're sorry for any inconvenience this may have caused, and we hope to be of service in the future.
BHSF
I recently had to phone and ask for…claiming help
I recently had to phone and ask for help with claiming. They were helpful and friendly and told me everything I had know. Thank you.
27 juli 2026
Antwoord van BHSF
Hi Reg,
Thank you for your fantastic 5* review.
It's great to hear our Helpdesk team were able to assist with your query. If you have any other questions, or need any guidance, please don't hesitate to get in touch.
BHSF
BHSF is brilliant
BHSF is brilliant. I have been with them for many years and never had any issues. All claims paid on time
27 juli 2026
Antwoord van BHSF
Hi Kuldeep,
Thank you for your fantastic 5* review.
We're so glad to hear you continue to be happy with our service. We hope we can be of assistance in the future.
BHSF
Easy to use online claim service
27 juli 2026
Antwoord van BHSF
Hi Malcolm,
Thank you for your excellent review and 5* rating.
It's great to hear you've found the Online Portal easy to use. We look forward to receiving your next claim.
BHSF
Excellent organisation with clear terms…
Excellent organisation with clear terms and helpful customer service. Cannot recommend them enough.
27 juli 2026
Antwoord van BHSF
Hi Surjya,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with your experience with us. We hope we can be of assistance in the future.
BHSF
Antwoord van BHSF
Hi Robert,
Thank you for your excellent 5* review.
It's great to hear you're happy with the overall efficiency of our service. We hope to be of service again soon.
BHSF
The website is easy to use
The website is easy to use. You can clearly see all the benefits available and your current balance. It's very straightforward making a claim. The payment is usually received in to my bank within a couple of days
27 juli 2026
Antwoord van BHSF
Hi Heather,
Thank you for your wonderful 5* review.
We're glad to hear you've found our Online Portal helpful in submitting your claims. We look forward to receiving your next claims.
BHSF
Antwoord van BHSF
Hi Li S F M,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with the overall service we provide. If you ever have any questions, or need any assistance, please don't hesitate to get in touch.
BHSF
Antwoord van BHSF
Hi Mrs E,
Thank you for your excellent 5* review.
It's great to hear you're happy with ease of submitting your claim. We look forward to receiving your next claim.
BHSF
Peace of mind through help and support - amazing organisation
Always prompt and efficient, this plan allows me to budget better and be prepared for life’s inevitable health costs- it gives me peace of mind knowing I’m in safe hands thank you. Claims are settled quickly and easily without fuss, just a very simple app, and if you need help they are always brilliant on the phone too.
27 juli 2026
Antwoord van BHSF
Hi Cathy,
Thank you for your wonderful review and 5* rating.
We're so glad to hear you've found your Health Cash Plan helpful in managing those everyday heath costs. If you ever need any assistance, or have any questions about your policy, please don't hesitate to get in touch.
BHSF
Antwoord van BHSF
Hi Glen,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the service we provide. We look forward to receiving your next claim.
BHSF
I have found them to be disappointing…
I have found them to be disappointing compared to other health insurance providers. I broke my ankle and was referred for orthopaedic follow up by A&E doctors but BHSF rejected my subsequent claim for an orthopaedic consultant appointment on the basis that I had not got an additional referral letter specifically from my GP. This seems to be a technical clause to avoid their liability rather than any genuine attempt to mitigate fraud, so I concluded they don't actually care at all about customer satisfaction
31 juli 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Stuart,
Thank you for taking the time to leave us a review, and we're very sorry to hear you feel that way.
While comprehensive in nature, our policies do not cover every medical condition/ injury, or product/ service/ item/ treatment an individual can purchase in respect of their own personal wellbeing. The premiums for such a plan would be extremely expensive, and BHSF aim to provide a good range of cover for a reasonable premium. This is why our T&Cs clearly list what is covered, and the requirements that must be met for such claims.
This unfortunately means that there are things out there which aren’t covered by our policies. However, we’re always happy to hear feedback on things Policyholders may wish for us to consider including. If you have any suggestions, please get in touch with our Helpdesk directly and let us know. Also, it’s always worth reviewing your policy T&Cs, as while X may not be claimable under a certain benefit, it may be claimable under a different one instead. We’ll be here to help if wished, so please let us know if you’d like us to look into things further for you.
BHSF
Excellent human response!
Immediate phone pick up by a human! Quick resolution for salary query given with kindness and empathy.
31 juli 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Debbie,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your recent experience with us. If you do have any further queries, or need any guidance, please don't hesitate to get in touch.
BHSF
The gentleman on the phone was very…
The gentleman on the phone was very helpful and polite and resolved my questions quickly
30 juli 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Customerjill,
Thank you for your fantastic 5* review.
It's lovely to hear you're happy with the service provided by our Helpdesk team. If you do have any further questions, or need any assistance, please don't hesitate to get in touch.
BHSF
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