Blossom Flower Delivery Reviews 

It was my 20th wedding anniversary. Flowers were not delivered. After many emails back and forth flowers were delivered the next day. They were not even close to what i paid $100 for. Also I paid for a vase and what i got was a wet paper towel wrapped around the bottom. I can not put into words how angry i am about this.

What a garbage company. They failed to deliver the flowers on the day agreed to. Then the next morning I called them and said they didn't follow through with their commitment and to cancel my order. I had to order elsewhere They pushed order through regardless and delivered them 8 hours after cancelling. Also not the right flowerrs that I had ordered. Customer service is non existent. Shop elsewhere, please.

I ordered a birthday bouquet the morning of 9/2 for same day delivery OR delivery the following day during specific hours, as flowers were being delivered to a business. I paid for expedited AM delivery and signed up for text confirmation of delivery.
When I did not receive a text, I called customer service. I was fourth in queue, and when it came to my turn, I was told to leave a number for a call back as continuing to hold was not an option. I called back and the same exact thing happened before I was disconnected. I used the live chat feature where Nora the AI bot told me the flowers had not been delivered and that they would be by 1PM. I said the business was closed then per my instructions and that was not AM delivery. The business reopened at 6PM. “She” said they would be delivered then. My order status said “in transit” from 1PM and for the rest of the day. When they were not delivered at 6PM, I both used the chat and called and was told they were not sent out and asked if I would like them to go the following day. The following day was not my sister’s 40th birthday. This arrangement cost me $100. I said I would leave negative reviews to reflect my experience. Miraculously, some flowers were delivered at 7PM that were not at all what I ordered. They looked like they came from the grocery store. Disgraceful. Do NOT do business with this company. It is a total scam.

These people are scam artist. Ordered flowers on Tuesday for next day delivery, it is now 6pm on Thursday and still no flowers. I called yesterday wanting a refund and they told me they couldn’t because the flowers were already purchased and scheduled for delivery.
These people need to be shut down.

Ordered a plant for death of friends husband on 30 August. The advertisement says this is family owned and operated business, I doubt it. On 31 August they send e-mail saying it would be delayed a day due to lack of that selected product; but similar item would be exchanged. Instead they sent a flower arrangement not a plant as requested. Was not received until evening of 1 Sept, no picture as requested. Friend sent picture and was for cheap flower arrangement not a plant!
I selected Blosom because thought it was local; they advertise delivery next day (try 3 days); they did not send photo (probably because it wasn't what was ordered); they have cheap advertisement that spin the wheel for discount (after you order they tell you it's expired); they pre-select tip amount and say you can change it but it's impossible and even though they knew this was a problem per my note on original and f/u e-mails and phone calls they did nothing.

This company is fraudulent and ran by scammers. They are not a real floral company. I spent $120.21 on a balloon and deluxe floral arrangement to be delivered the following day for a friend who had surgery. It did not get delivered until 4 days later and was not even close to what was advertised. The flowers were wilting and dying and the balloon was not with the flowers. Customer service refuses to help, it’s ran mostly by AI bots. I spent 6 days trying to get someone to reach out to me for a refund, emailed, called, left voicemails, etc. Finally spoke with a person named Kyle and then Joy and was then only offered $44.50 back as they do not allow 100% refunds. This company needs to be shut down and every person that works for them should be in legal trouble for stealing from people and false advertising. There’s even a facebook group called “blossom flower delivery scam” where hundreds of people have said that they then had additional fraudulent charges made on their cards after ordering from them.

This was the worst buying experience. My husband ordered me flowers and they weren’t at all what he ordered. When I contacted customer support, it was so hard to get in contact with a real person and not just their AI. I spent probably 10 hours altogether on the phone and online trying to talk to a real person and then they only would offer me 10% back. I finally got them give me 25% back, but I was not satisfied with their customer service at all.. do not buy from this company go through your local florist instead there’s so much better.

AVOID AT ALL COST!!! I should have cheked first ont Truspilot this company before ordering flowers there for my mothers birthday.
It's been 2 days and there has been no delivery made. The help chat is only a bot and you will not receive and answer by a person. By email they said the driver was sick, now something finally arrived but it was not what I ordered and most definetly not worth the money.

Satifecho de que la persona recibio las flores en el mismo dia que yo esperaba

Flowers arrived wilted and vase was crushed. Pathetic.

My order was never delivered and I paid extra to have it delivered early in the day of our anniversary. Their customer service is a total joke. You get an online chat agent that keeps giving me a runaround promising that they're investigating and now they're promising to make the investigation a priority. It's now a month later! I tried to reach customer support and got an AI agent. When I finally had the opportunity to ask for a live agent, the call was disconnected.

DO NOT use this company for flower delivery. Despite written promises of a delivery date, the flowers I ordered were 3 days late and when they arrived, they were not at all what I had ordered. It was impossible to get past their AI bots to a real person to address my concerns (which they basically refused to address).

No Answer on delivery speak to someone over seas, this company is a scam

I ordered 12 roses with a vase and bow for my mom during an incredibly difficult day, as her dog was potentially going to be put down. We live about 2.5 hours apart, so I wanted to send her something to let her know I was thinking of her.

I paid approximately $85–$90, plus a tip, and specifically paid for expedited delivery by 1 PM on Friday. The delivery date was extremely important because my mom was leaving town Saturday.

The flowers never arrived Friday.

When they had not been delivered, I contacted customer service through chat and requested a refund. I was specifically told that a refund was being processed and that I would receive my money back within 1–6 days.

Instead, on Saturday, I received a notification that the flowers had finally been delivered. By then, my mom had already left town. I also discovered that the flowers were not delivered arranged by a local florist as I had initially expected. They arrived in a box, without water, and were left outside in Arkansas temperatures exceeding 100 degrees.

My mom did not return home and find them until Sunday. By that point, the roses were completely wilted. I provided the company with pictures showing their condition.

This is where the customer service experience became even more frustrating.

When I questioned why the refund I had already been promised was no longer being honored, I was told that their AI bot was the one that told me a refund would be issued. Apparently, because their own automated customer service system made that commitment, they did not feel obligated to honor it.

Their explanation for the wilted flowers was that putting them in water should allow them to "revive." They did not.

After numerous emails, chats, follow-ups, and a lengthy phone conversation, their final resolution was a 50% refund. I was told they would not consider anything beyond 50% unless I could provide pictures of the flowers on a day-to-day basis showing that they never improved.

That is an unreasonable expectation. The flowers were delivered a day later than the expedited service I paid for, without water, left outside in extreme heat, and I had already provided photographic evidence of their condition. My mother was also leaving town—which was the entire reason Friday delivery mattered in the first place. Expecting a customer to create a daily photographic record of dying flowers just to prove they remained unusable is ridiculous.

I did not pay 50% for Friday delivery. I did not receive 50% of the service I purchased. I paid full price for flowers to arrive by 1 PM Friday, and they did not arrive until Saturday.

What makes this experience particularly disappointing is that I originally would have accepted the refund I was promised Friday and moved on. Instead, the company failed to provide the expedited service I purchased, delivered flowers that were ultimately unusable, refused to honor the refund their own customer service system promised, and then placed an additional burden on me to prove over multiple days that wilted flowers did not magically recover.

After all of this, they are still unwilling to provide more than a 50% refund.

I would absolutely not recommend this service, especially for an important or time-sensitive occasion. If the delivery date actually matters, use a local florist instead.

Get told there is a wait on flowers and phone update is the same thing flowers are being made. 4 working days and still no delivery and getting the run around. Dont waste you're time on a 3rd party company and dont know were your order is. Seeing the same complaints im making! Stay away!

My experience was exactly as reported in the AI overview I've copied and pasted below. Learn from my bitter experience and don't be scammed! Common Issues Reported
Misleading Advertising: Customers frequently report that the delivered arrangements look nothing lik
e the expensive photos online, often arriving late, smaller, or substituted with cheap filler flowers.

Trustpilot
+1
Impersonation Tactics: The service has been investigated for setting up proxy or fake online storefronts that mimic real, local brick-and-mortar flower shops in various towns to trick people into thinking they are supporting a local business.

YouTube
·CBS Pittsburgh
+1
Poor Customer Support: Buyers note that it is nearly impossible to reach a helpful representative, and getting a refund or resolving a missing order is extremely difficult.

Yelp
+2
Unfavorable Ratings: The company is not accredited by the Better Business Bureau and holds overwhelmingly negative reviews across platforms like Trustpilot, Yelp, and consumer forums.

Reddit
·r/savannah
+2
Instead of using third-party wire services or questionable aggregator websites, it is safest to find a physical flower shop in your recipient's local area and call or order directly from their official website.

Scam! They did not deliver the flowers after deciding to switch the type of flower. They agreed to do a refund and never sent it so I called back and they lied and said it was delivered. Knowing it was a lie, they emailed me to say it was delivered from a bloomflowerdelivery.com so I wouldn't notice the email. When I called them to correct it I was the first caller in line. I was sent to the AI bot instead of the refund department and every time I called back I was "third in line" for a very long time before they forced a call back for which I was never called back. That is $165 I won't get back for flowers that were never delivered. I have cameras. They were not delivered and others have talked about this predatory practice of theirs. They will not refund the money of course. Also, they will pretend to verify the flowers that you ask for knowing that they can't fill the order with those flowers. They will have you pay the same price for the flowers that you don't want. When you cancel the delivery and request a refund, they will mark it as delivered and refuse to give you a refund by claiming it was delivered.

Flowers delivered were very much different than what was pictured. Also, no name written on the card so the recipient didn’t know who they were from. The flowers were left on the step and the recipient was home. the whole time.doorbell was never rung.

This outfit is a total SCAM. Avoid it at all costs. Its customer service is AI Bots. It doesn’t deliver and when you inquire as to status you get a complete run around. The customer service number is also run by bots and when your turn comes in line you are told no agents are available. Do not order from them.

If I could give less than 1 star, I would. My order was delivered a day late, our names were not included on the card (yes, I added our names and kind words for the card on the site) and the arrangement that was delivered was not even CLOSE to what I actually ordered and paid for. It was a hot mess!! Avoid at all costs!!!!!