Blossom Flower Delivery Reviews 

If I could give less than 1 star, I would. My order was delivered a day late, our names were not included on the card (yes, I added our names and kind words for the card on the site) and the arrangement that was delivered was not even CLOSE to what I actually ordered and paid for. It was a hot mess!! Avoid at all costs!!!!!

What was delivered was not what was ordered as well as delivered late. Been trying to get my refund for almost a month now. Not able to contact a human to speak to, only computer responses that are completely useless. Completely unacceptable, this is the first of many reviews I will be completing. I would not and will not recommend this company at all. Company appears to be ashamed to publish to any actual contact info.

This company is a joke. They put on fake extra charges and don't deliver on time. Never use them - Run

My order was placed and I paid the extra fee for having it expedited. It was not delivered as anticipated said it would go out the next day and be delivered by 1 PM. Refund is not given and you cannot get a hold of a life person at all everything is a bot email text and phone calls are all AI bots.

Very helpful customer service and a beautiful arrangement! Excellent experience!

Incredibly poor service. I spent several hours back and forth with what I was eventually told was a customer service AI bot making promises the company couldn’t keep. They sent notice that my same day delivery allegedly arrived 2 days late after the recipient was gone, despite asking for a refund on the second day. Awful experience. Will never use again.

I ordered flowers for my sister for her birthday. I got charged twice. I tried to call the company and you can't get hold of a person, only an automated bot. I emailed the company with a screenshot of the 2 charges for 1 order, today via email they said they'd forward it to a representative to get it resolved. It's been 5 days since I sent the email now 6 hours since we exchanged emails about the issue. The flowers cost 140 dollars, I got charged for 140 plus another 143

Absolutely a disaster of a company. Do not use!! Tried to get me to pay twice, saying my first order didn’t go through even though it was clearly taken out of my account and got a confirmation. Trying to contact a human is nearly impossible, all communication is run by AI. They did not make the delivery date, even with 2 day prior notice and then the day after it was supposed to be delivered, I was told the flowers I ordered were out of stock and that they florist was just going to substitute different ones. No questions on what flower options I would like l, just “substitutes”. Finally I was let past the endless cycle of poorly written AI a real person was nice enough to give me a full refund(only reason it’s getting 2 stars)… posted in6-8days. We will see if that comes true. I will NEVER use this website again.

terrible. the customer service was awful. they emailed me to let me know my card didn't go through and then actually ended up charging me twice
I called the next morning as my friend had been discharged and I wanted to cancel or change address, they said they would be able to cancel and then delivered anyway so I didn't get a refund. Im still trying to get one of the charges removed

I placed an order for flowers on a Saturday morning to be delivered Monday for a birthday. I paid to have them delivered by 1pm on Monday, however, my order was not found in the system when I checked to see if they were delivered Monday afternoon. Since my order would not pull up online, I called and got "Frank", the happy AI robot that could assist me which told me "my delivery is on its way". That was not true at all. The next day, on Tuesday, I requested to cancel the order for a full refund after chat told me that the order missed delivery and they were trying to find out the issue and gave me the option for redelivery or a full refund. I chose to go another avenue and asked for the refund. The NEXT day, on Wednesday, I get a message telling me that the order is out for delivery, so cancelling is not an option. So, not only did I spend ANOTHER $100 on a alternative gift, they refused to give me a refund for the flowers that I paid extra to have delivered by Monday at 1pm, but 2 days later after her birthday had already come and gone. I called to speak with a manager and Gaylene with customer support told me that they will just tell me the same thing and would not transfer me. I told her that this level of service is completely unacceptable to which she ended up hanging up on me and never transferred me. I cannot believe I was swindled by this company and I will NEVER order flowers from a company like this again. RUN AWAY. RUN VERY FAR AWAY.

SCAM
Did not deliver. Will not refund.

These people claim to have same day delivery. Then after you pay they tell it will be three days. Then they randomly say they are going to charge you extra because the stock wasn’t in and they had to order more??? Absolutely terrible and unprofessional. If I could give them a zero stars I would .

Total Scam. Said my card didn't go through and charged me twice. Tried to call and it cuts you off. No response to email, chat or live/ai person.

Easy to order online and great selection

It was a great experience from start to finish! Easy to order on website. Delivery was to a hospital, and I had the incorrect room number but miraculously they were delivered to the correct room. My friend loved the beautiful flowers and they were delivered ahead of schedule. I will be ordering from Blossom Flower Delivery in the future. Thank you for the excellent service!

Ordered a bouquet and received a bunch of dead flowers that didn’t even resemble the one I ordered. Was told I would hear from them regarding a refund(total charged $119+) no communication at all. Won’t answer phone or reply to e-mail.
I am more than pissed!

I scheduled a delivery for my mother n law who was admitted into the hospital - Paid for same day delivery.
Several hours later I get a notification that due to not having enough flowers, they cannot deliver it today that it will be tomorrow but not sure what time.
I called customer service because I dont know if my mother n law is being released tomorrow - customer service was rude to me.

Ordered 2 days in advance. Flower delivery never happened. I got an email the day after saying they had issues due to COVID19!?!? Seriously, you can't update your error messages for 6 years!? 3 day later I get a call from "Northside hospital" offering a redelivery tomorrow and a $5 discount. Absolutely unbelievable.

Very good, beautiful flowers.

This company provided horrible customer service. I paid for my daughter's balloons to be delivered by 12:00 PM. When I checked the order, not only were they not delivered, but they also did not contact me to inform me of any delay. They gave me the complete runaround about finding a replacement provider so that I would not cancel my order. When I attempted to cancel my order online, as they stated I should, I could not do so because I never received confirmation. I had to call their toll-free number. However, I had to call their toll-free number three times before I reached a live person.