Had a problem with damaged parcel from the post office. Great response from BLT DIRECT who are replacing the said parts. Thank you.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very helpful when I phoned to confirm the order. Unfortunately, emails landed in my spam folder, but I was assured that payment and delivery arrangements were progressing normally. The package arrived... Toon meer
Bedrijf heeft geantwoord
Tom Lygo is fantastic , always happy to help , quotes are ready very quickly with applied discounts for trades.All requests for orders are done almost immediately with deliveries mostly on next day.... Toon meer
Bedrijf heeft geantwoord
Bedside light broke contacted this company to try for spare. The light unfortunately is discontinued however They tried to source an alternative but couldn’t. At least they tried for me all credit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy lamps, light bulbs, fluorescent tubes and specialist light bulbs online. We stock a huge range of light bulbs including Osram, GE, Sylvania, Omicron, Pro lite, Crompton, Ushio and Philips light bulbs.
Contactgegevens
Unit 9, The Quadrangle, The Drift, IP3 9QR, Ipswich, Verenigd Koninkrijk
- 01473 716418
- sales@bltdirect.com
- www.bltdirect.com
4,3
Uitstekend
15K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent service as always
3 december 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you for the excellent review and feedback.
Kind regards,
BLT Direct.
Quality product (exactly as…
Quality product (exactly as described),well packaged, promptly delivered, = happy customer. Will use this company again.
1 december 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you so much for letting us know that the package arrived well and has met all expectations. We look forward to your future custom.
Kind regards,
BLT Direct.
Late delivery
I'm rather disappointed that it's now over a week since I placed my order and I still haven't received my goods!
If you had sent it by Royal Mail as it say you will there wouldn't have been a problem. But for some reason you've chosen Fed-ex. Couriers in the UK are diabolically useless whilst the Royal Mail usually stick to their delivery times.
Because you say Royal Mail, is one reason I was happy to order with you!
Worse still, I see my goods are still in Thetford and haven't even been processed! And, I have the latest tracking update that my good will take another week to be delivered.
Please, always use Royal Mail if that's what you say you're going to do.
Update
Sorry for the late update. I've been in hospital.
My product were eventually delivered but not on the 9 Dec as you suggested but a further 3 days later on 12 Dec.
I do however appreciate the refund of postage, thank you.
In a nutshell, my recommendation is use a more reliable postage carrier.
5 december 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Mr Gray,
Please accept our sincere apologies for the delay on the order being sent out. I'm afraid that due to the size of the items ordered we were not able to send this out with Royal Mail and had to send it with our courier Fedex.
Based on what I can see from the tracking the order should be with you tomorrow (09/12), if this is not the case please do not hesitate to contact us by emailing customerservices@bltdirect.com or call us on 01473716418 and we would be happy to look into this for you.
As a goodwill gesture I have refunded the delivery charge for you.
Kind regards,
BLT Direct.
Extremely helpful
Extremely helpful, personal and prompt when i had to return something for a replacement
4 december 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Robert,
Thank you for the excellent review, we were more than happy to help.
Kind regards,
BLT Direct.
No fuss item went faulty after one…
No fuss item went faulty after one month rang up replacement on its way 10/10 service
4 december 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Mike,
Thank you for the excellent review and your understanding in regards to the faulty light, it's greatly appreciated.
Kind regards,
BLT Direct.
100 % satisfaction
Delivered early, excellent packaging as a delicate light filament ordered, kept updated as to order progress etc.
29 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Peter,
Thank you for letting us know the order arrived safely and in good time. We're really happy to hear you're 100% satisfied with the order and are really grateful for you taking the time to leave this review.
Kind regards,
BLT Direct.
First class service
The items I had ordered and paid for where no longer available… so why the site allowed me to order them is a mystery. However, I received a phone call from BLT informing me of the situation and offering me an alternative. Keep it short I ordered the alternative and have received it. I also received an almost immediate refund on my original order. This was back in my account within 2 days. Brilliant service and I will definitely buy from them again. Thank you BLT for an amazing service 👍😁
13 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you for the brilliant and detailed review. Your understanding is greatly appreciated in regards to the out of stock item. I'm glad that we were able to find a suitable alternative for you.
Kind regards,
Adonia.
Antwoord van BLT Direct Limited
Hello John,
Thank you for the fantastic review and feedback, it's greatly appreciated.
Kind regards,
Adonia.
I decided not to place an order at this…
I decided not to place an order at this time.
30 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Geoff,
We are concerned about you leaving a one star review with no feedback as you have not ordered. Would you be able to provide us with more information to investigate this further? You can contact us by emailing customerservices@bldirect.com.
Kind regards,
BLT Direct.
Really quick turnaround
Really quick turnaround. Important when a key lighting component has failed and a quality delivery company used ie not using DPD.
29 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi David,
Thank you for leaving this fantastic review and letting us know the order arrived in good time. We're more than happy to help.
Kind regards,
BLT Direct.
Was told by my local shop the bulbs I…
Was told by my local shop the bulbs I needed were no longer available but BLT had them at a reasonable price. Ordered on line, goods arrived very quickly and very well packed. Problem sorted, thank you BLT.
28 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Mr Faulkner,
Thank you for the great review, we're pleased to see that we were able to offer the bulbs that you needed that could not be found elsewhere. Thank you for taking the time to let us know they arrived safely and in food time.
Kind regards,
BLT Direct.
Absolutely superb customer service and…
Absolutely superb customer service and variety of products
Instant replies to queries and requests.
20 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Tariq,
Thank you so much for the excellent review, we were more than happy to help and hope that your order serves you well.
Kind regards,
BLT Direct.
Shocking company to deal with both…
Shocking company to deal with both occasions I called to check stock and both times they aduves yes we have stock. 1st order almost 10 days to deliver 2 order I cancelled after chasing for them to advise stock was in another warehouse. It’s would seam they are a drop shipper that has no stock and simply orders from others. My advice would be avoid with all cost. Shocking.
14 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Stuart,
Please accept our sincere apologies for the issues that you have had with both of your orders. I can see that you had items from the same manufacturer on both of these orders, we have unfortunately had a number of issues with this manufacturer and we will be reviewing if continue to display these products due to the delays that have come from us ordering them.
Your review will be passed onto to contribute to this and to stop this from happening again.
Kind regards,
BLT Direct.
Very fast efficient service
Very fast efficient service, great products.
10 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Charles,
Thank you for the brilliant review and feedback, we're pleased to see the order arrived in good time and you're happy with the products.
Kind regards,
BLT Direct.
lamps arrived very safely packed in a…
lamps arrived very safely packed in a cardboard tube
14 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
We're pleased to hear the goods arrived safely, thank you so much for the five star review.
Kind regards,
BLT Direct.
Arrived promptly and as described
3 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Jon,
Thank you for the excellent review and feedback, it's greatly appreciated.
Kind regards,
BLT Direct.
Excellent company to deal with
Excellent company to deal with. Customer services first class.
10 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Derek,
Thank you for the great five star review and feedback.
Kind regards,
BLT Direct.
Great service from BLT as usual
Great service from BLT as usual. Couldn’t find what I wanted so spoke on phone and they knew instantly. If you haven’t used them give them a try. You’ll never go anywhere else.
12 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Ian,
Thank you so much for this fantastic review and feedback, we're always more than happy to help and look forward to your future custom.
Kind regards,
BLT Direct.
Speedy response from customer service…
Speedy response from customer service and a very understanding member of staff resolved my problem immediately. Excellent service
14 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Graham,
Thank you for leaving this five star review and great feedback, it's greatly appreciated.
Kind regards,
BLT Direct.
Fantastic service and fast
Fantastic service and fast. Could not find outside downlights I wanted on other sites
14 november 2025
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Suzanne,
We're really happy to hear you could find the goods you needed when you could not find them elsewhere. Thank you for taking the time to leave this five star review and letting us know the order arrived in good time.
Kind regards,
BLT Direct.
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