The driver was excellent. Living up a narrow lane the hedges had not been cut which made the lane appear narrower again. Ke carefully negotiated the road without marking the vehicle, I was exceptio... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Looked at numerous quotes before choosing certas who were already cheapest, the fact I had a £25 voucher through the door made it no brainer. Ordered online and it gave me option to upgrade for free t... Toon meer
Bedrijf heeft geantwoord
Phone to get a quote for 500l of fuel for residential delivery. They would not give me quote without setting up an account. All other companies happy to give quote without rigmarole of setting up an a... Toon meer
Just had a really long conversation with Emily Hodgson at Certas Energy who was able to beat a price match I’d given her. She was very professional and extremely helpful and went above and beyond to h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contactgegevens
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, Verenigd Koninkrijk
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4,3
Uitstekend
36K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
You did what you said you would do
You delivered when you said you would and refunded the overpayment quickly (I have a new tank and was unsure as to exactly how much it would take) and you were the cheapest supplier.
4 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Honoured the price despite uncertainty
Honoured the price despite uncertainty, delivered within the window and gave a prompt refund when we’d ordered more than the tank could take!
17 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Excellent service as always thank you
17 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Delivery of heating oil went like clockwork
Heating oil came in the time slot specified. I was allerted 10 mins before it arrived so I was ready for the delivery. Driver was friendly and helpful.
17 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
This is an average score
This is an average score ! Head Office MINUS 2 !!
Dumfries office 6 STARS !. Long term customer of Certas (previously Scottish Fuels). Requested an online quote for heating oil. They quoted 135.72p per litre. Total £678.60 plus VAT £33.93 TOTAL TO PAY £362.92 ? NO SENSE, Doesn't add up !
Questioned why price so high, compared to other suppliers ! Reducedit to 114p per ltr !!! Asked for Email quote, put on hold for 15 minutes, then cut off !!!
Rang Dumfries, quoted 109p, excellent response, excellent service, all within 5 minutes.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Certas Energy
Hi Stuart,
Thank you for taking the time to share your feedback regarding your recent experience with us. We are sorry to hear about the inconsistencies you encountered with our online quotation process and the difficulties you experienced when trying to contact our team.
That said, we are pleased to hear that our Dumfries office provided you with excellent service. Your comments have been shared internally and are being reviewed as part of our ongoing efforts to improve the consistency and quality of service we provide across all areas of the business.
If you would be willing to provide any further feedback, please email us at customer.relations@certasenergy.co.uk, and a member of our team will be happy to arrange a call to discuss your experience in more detail.
Kind regards,
Chelsea
The order arrived on time and was…
The order arrived on time and was exactly what I ordered. Thank you.
3 september 2026
Antwoord van Certas Energy
We are so glad your order arrived on time and was exactly what you wanted. Thank you for your kind words!
Kind regards,
Chelsea
Overall satisfactory, but not online.
I was unable to place an order online and, when I telephoned was told that this was because the software "didn't like my PO33 postcode". The man who took my order by telephone was very helpful and gave me dispassionate advice about whether to order a 2,000ltr tankful or half. The delivery was absolutely as predicted and went without a hitch.
8 september 2026
Antwoord van Certas Energy
Hi Grahame,
We're happy to hear that our team was able to assist you effectively over the phone, and we appreciate you highlighting their helpfulness and advice regarding your order.
We are also pleased that your delivery was as predicted and went smoothly. We acknowledge the difficulty you experienced with our online ordering system due to the postcode issue, and we are actively working to improve our website's functionality to prevent such occurrences in the future.
Thank you for your valuable feedback.
Chelsea
Antwoord van Certas Energy
We appreciate your feedback regarding communication and accuracy with our customer service. We are always working to improve our processes.
If you would be willing to provide any further feedback, please email us at customer.relations@certasenergy.co.uk, and a member of our team will be happy to arrange a call to discuss your experience in more detail.
Thanks,
Chelsea
First class service and delivery on a…
First class service and delivery on a bank holiday. Appreciated.
Brenda
2 september 2026
Antwoord van Certas Energy
Hi Brenda,
We're happy to hear that our service and delivery met your expectations, especially on a bank holiday. We appreciate your kind words.
Thanks,
Chelsea
Speedy delivery.The chap who delivered…
Speedy delivery.The chap who delivered the oil managed to cope with awkward parking .He was helpful and very polite.
16 september 2026
Antwoord van Certas Energy
Hi Mary,
We're so pleased to hear about your positive experience! It's wonderful to know that your delivery was speedy and handled by a helpful and polite driver who managed the parking well. Thank you for your kind words.
Thanks,
Chelsea
Antwoord van Certas Energy
We're truly happy to hear that our delivery service met your expectations and was efficient. We appreciate your kind words.
Thanks,
Chelsea
Friendly voice on the phone
Friendly voice on the phone, quick 7 efficient delivery!!!
16 september 2026
Antwoord van Certas Energy
Hi Pam,
Thank you for your kind review. We are so pleased to hear that you had such a positive experience with both our telephone service and our efficient delivery.
Thanks,
Chelsea
Antwoord van Certas Energy
Hi Jackie,
Thank you for your kind review. We are so pleased to hear that you are happy with the service and pricing you received from us.
Thanks,
Chelsea
Always willing to help me great service
Always willing to help me great service and attention to detail.
2 september 2026
Antwoord van Certas Energy
Hi Mark
Thank you for your wonderful review. We are so pleased to hear that you consistently receive great service and appreciate our attention to detail.
Kind Regards
Dave
Easy to contact
Easy to contact. Price was very competitive. Delivery was as scheduled. Would recommend to others
16 september 2026
Antwoord van Certas Energy
Hi Raymond
Thank you for your kind review. We are delighted to hear that you found it easy to contact us and that our pricing and delivery met your expectations. We appreciate your recommendation.
Kind Regards
Dave
Antwoord van Certas Energy
Hi Mr Carne
We are so happy to hear you had a good and friendly experience with us. We appreciate your kind words!
Kind Regards
Dave
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