The driver was excellent. Living up a narrow lane the hedges had not been cut which made the lane appear narrower again. Ke carefully negotiated the road without marking the vehicle, I was exceptio... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Looked at numerous quotes before choosing certas who were already cheapest, the fact I had a £25 voucher through the door made it no brainer. Ordered online and it gave me option to upgrade for free t... Toon meer
Bedrijf heeft geantwoord
Phone to get a quote for 500l of fuel for residential delivery. They would not give me quote without setting up an account. All other companies happy to give quote without rigmarole of setting up an a... Toon meer
Just had a really long conversation with Emily Hodgson at Certas Energy who was able to beat a price match I’d given her. She was very professional and extremely helpful and went above and beyond to h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contactgegevens
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, Verenigd Koninkrijk
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4,3
Uitstekend
36K reviews
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Zo gebruikt dit bedrijf Trustpilot
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All smooth.
Easy online ordering--much better than phone ordering. Delivered promptly. Efficient drivers. ( Pity oil price is so high at this time ).
16 september 2026
Antwoord van Certas Energy
Hi Edward
We're so glad you found our online ordering easy and that our delivery was prompt with efficient drivers. We understand your concern about current oil prices.
Kind Regards
Dave
I have used Certas Energy for many…
I have used Certas Energy for many years and they are polite, easy to deal with and delivery is usually within a couple of days.
16 september 2026
Antwoord van Certas Energy
Hi Sally
Thank you for your wonderful 5-star review! We are so pleased to hear that you've consistently had a positive experience with our team and our delivery service over the years.
Kind Regards
Dave
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
We ordered our household oil and as…
We ordered our household oil and as usual quick efficient service. Within days oil delivered.
15 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Quick and concise
Brilliant delivery and quick turn around. Great service all in all
16 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
Ordered one day
Ordered one day - delivered early the next. So quick I didn't get confirmation of delivery but not a problem.
15 september 2026
Antwoord van Certas Energy
We are delighted to hear about your positive experience with our delivery speed. We appreciate you taking the time to share your feedback with us.
Kind Regards
Certas Energy.
Today I spoke to a really nice lady and she was very helpful with what I needed to do thank you very much
Right from the start I was given the best help I could ask for thank you very much
29 september 2026
Antwoord van Certas Energy
Thank you for your wonderful review. We are delighted to hear that you are pleased with the service you received.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Having failed to tell me about planned…
Having failed to tell me about planned delivery the day before the delivery was the next day and with an excellent helpful kind delivery driver who was very apologetic about the failed delivery and he was very efficient as well as kind. A credit to the company.
15 september 2026
Antwoord van Certas Energy
Thank you for your wonderful feedback. We sincerely apologise for the missed delivery notification, but we are delighted to hear that our driver provided excellent and efficient service, and is a credit to our company.
Kind Regards
Certas Energy.
Great Company and Service. Highly recommend
I have been a Certas Energy Customer for approximately 20 years+. I cannot champion this Company enough. They are always competitive with pricing VERY reliable and keep customers up to date regarding deliveries which are always on time and rarely longer than a few days waiting time. The team I deal with by telephone are always knowledgeable and eager to help. I cannot champion this company enough. Highly recommend.
15 september 2026
Antwoord van Certas Energy
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you receive and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Staff always helpful when you ring
Staff always helpful when you ring. Didn't have to wait long for the delivery to arrive, and they offered the best price.
15 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy,
Delivery ahead of quoted time
The heating oil delivery came earlier and the price was in line with other quotes. The driver delivered respecting our property and we shall use the oil sparingly given it's inflated cost due to events out of the UK's control in the Middle East.
15 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
A grateful customer!
Back in February I discovered to my horror that due to an oversight on my part, my oil tank was at a minimum. I phoned CERTAS, my regular supplier, and incredibly, ANGUS from the FORT WILLAM depot arrived the NEXT DAY. Such excellent service even though it was winter, thank you!!
Then, last week, I ordered a Refill ready for winter. After placing the order, I encountered a problem. I emailed CERTAS, and then rang them. I quickly got through the AI checks and spoke to LEWIS. He could not have been more helpful or friendly, and immediately resolved the problem. Thank you LEWIS!
Then, a few minutes later, STACEY rang, following up my earlier email, and she too could not have been more friendly or helpful; thanks STACEY!
Finally, my regular delivery tanker driver, ANGUS, from the FORT WILLIAM depot, delivered my order a couple of days later. As ever, he thinks nothing of having to unravel a long, heavy, fuel hose to reach my oil tank, often in the rain! Thanks ANGUS!
Signed: A grateful customer!
24 september 2026
Review zonder uitnodiging
Antwoord van Certas Energy
Hi Toby
We are truly grateful for your wonderful feedback and are so pleased to hear about your positive experiences with our team. It's fantastic to know that we could assist you promptly during a critical time and that our colleagues provided such excellent service. We pride ourselves on our commitment to customer care, and your kind words affirm our efforts. Thank you for being such a valued customer.
Kind Regards
Dave
Antwoord van Certas Energy
Hi Mr Glover
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a positive experience with our prompt delivery and excellent service. We truly appreciate your support.
Kind Regards
Dave
Always polite and helpful on the phone…
Always polite and helpful on the phone and the oil always arrives inside the specified date and time
12 september 2026
Antwoord van Certas Energy
Hi Vince
Thank you for your wonderful feedback! We are so pleased to hear that our team is always polite and helpful, and that your oil deliveries consistently arrive on time. We truly appreciate your kind words.
Kind Regards
Dave
Good service from order to delivery
Good service from ordering to delivery. Good communication from the driver on delivery when locating our property.
29 augustus 2026
Antwoord van Certas Energy
Hi Customer
Thank you for your kind review. We are delighted to hear that you were pleased with our service from ordering to delivery, and that our driver's communication was helpful.
Kind Regards
Dave
Great service
Great service, always keeps you informed of the oil delivery and very helpful
12 september 2026
Antwoord van Certas Energy
Hi Sarah
Thank you for your kind review. We are so pleased to hear that you are happy with the service you received and that we kept you well-informed.
Kind Regards
Dave
Antwoord van Certas Energy
Hi Glenn
We're so glad to hear everything went smoothly with your order and delivery. Thank you for your wonderful feedback!
Kind Regards
Dave
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