John Charcol Reviews 

Had an amazing experience in the last couple of months with Andrew! Really appreciate his help! Gave me step by step info, requested the correct amount of paperwork in order to get our mortgage going and also worked very fast! Had a recommended connection with a solicitors. Fantastic work! Thank you!

Fantastic company to deal with. Keri at John Charcol was extremely helpful from start to finish in what turned out to be a difficult case. Things were dealt with perfectly and i would highly recommend!

We couldn't be happier with the service we have received from John Charcol while trying to renew our mortgage. Despite a rather difficult situation John Charcol was the only mortgage advisor that was willing to help us and in particular Rebecca Mcketty has gone above and beyond at every stage of the progress to keep us informed and ensure we felt in good hands. Can't recommend the whole company enough.

We were working with Rebecca Mcketty on our remortgage and we would highly recommend her. She was thorough, patient, took time to explain things to us, and was highly communicative in a professional and friendly manner. She consistently kept us in the loop and followed up with us throughout the whole process. We would absolutely work with her again.

I would definitely recommend John Charcol for their professionalism and reliability.
Shaahid Quinn was extremely knowledgeable and secured us a mortgage tailored to our circumstances, dealing with all matters in a straightforward manner.
Zerena Taylor kept everything moving, liaising with solicitors, estate agents and lenders right up to completion and us getting the keys.
Much appreciated!

I am so grateful to John Charcol and the hard work of Eric Appolloden and Fiona Allan for achieving what other people told us was impossible! They managed to find us a mortgage in a very complicated situation and went above and beyond in their time and care to help us achieve our dream.

Molly was absolutely amazing as our mortgage advisor from start to finish. She made the whole process clear, stress-free, and far easier than we expected. Molly was always available to answer questions, explained everything in a way that was easy to understand, and kept us updated every step of the way.

Her knowledge and professionalism gave us real confidence, and she went above and beyond to make sure we got the best possible outcome. Nothing ever felt like too much trouble for her.

I would highly recommend Molly to anyone looking for a mortgage advisor. Truly outstanding service.

Great service, helped on all aspects of the purchase

Exceeded expectations in every way. An extremely knowledgeable mortgage broker who made the whole process clear and straightforward. Even after the mortgage was approved, the level of support and guidance was fantastic. I truly couldn’t have asked for better service. Thank you!

Use another broker. John Charcol were dodgy in my experience.

Doped me as a customer for no reason just as my offer was accepted. Withdrew mortgage offer which also affected my credit score. NO REASONS GIVEN.

The recommended a conveyancer with was later suspended by SRA. So also got screwed with that. Nice one JC. Cheers for the stress, damage to credit score and now out of pocket as I had to get another solicitor to sort out the issues.

XYZ Law also tried to charge me for services already paid for.

The "Partner" at JC was a decent bloke, but they gave no shits about the customer. Just another number. Don't give your business to these kind of companies. I ended up with an independent broker which I found to be my saviour.

Jenna and the JC team were exceptionally professional, always seemed on hand when things got tricky close to completion. Excellent service start to end

Good reliable service from my broker.

Never in a hurry always makes sure I understand.

Gives me confidence to carry on with my business.

I wanted to leave a review for the excellent service I received from John Charcol when arranging my mortgage. Although my mortgage was completed back in October last year, I’ve been meaning to share my feedback as the experience was genuinely outstanding.

A special thank you to Alvin Rajcoomar, who helped me secure my mortgage for the second time. Alvin was incredibly professional, knowledgeable, and supportive throughout the whole process. He made everything clear and straightforward, which really helped take the stress out of what can often be a complicated process.

I’d also like to give a quick shout out to Fiona Allan for all of her support along the way. Her assistance and communication were greatly appreciated and made the whole experience even smoother.

I would highly recommend John Charcol to anyone looking for mortgage advice, and I wouldn’t hesitate to recommend them to my friends and family. Thank you again to the team for such a great service.

How to do this sort of thing seamlessly. Wonderful communication. Very professionally dealt with along every step. Well done Vijay and team!

Daniel has been great, would highly recommend him.
He answered any questions, no matter how minor or trivial and supported me through the remortgaging process.

​We cannot recommend John Charcol highly enough, specifically Susy and Chantelle, who were absolutely incredible.
​Our circumstances were very unique, and we originally went with a different broker who completely misled us. It was a stressful and frustrating experience that left us doubting if we could get a mortgage at all.
​From the moment we switched to John Charcol, the difference was night and day. Susy and Chantelle are quite simply the best in the business. They took the time to truly understand our complex situation, corrected the bad advice we’d been given elsewhere, and navigated the process with total expertise and honesty.
​If you have a non-standard case or have been let down by another broker, do yourself a favor and speak to this team. They turned a nightmare into a success. Thank you both so much!

Working with Shaahid and Zerena was a seemless experience. They are both knowledgeable and provide a great service.

We recently worked with Rebecca McKetty at John Charcol for a mortgage on a property purchase, and the service was outstanding.

Our case wasn’t straightforward but Rebecca handled every administrative hurdle with ease. She was incredibly proactive, reaching out to solicitors to resolve panel issues and ensuring our application was submitted just before a rate change.

The result spoke for itself: we had a formal mortgage offer issued within five days of submission.

If you want a broker who actually understands the 'strategy' of a move rather than just the paperwork, we cannot recommend Rebecca and the team at John Charcol highly enough.

When we decided, nearly a year ago, to use a large firm of brokers for our remortgaging, we had no idea how long and complex the process would be, and were unsure what level of service we might receive. We completed yesterday and cannot praise John Charcol (and specifically Georgia Holmes, Partner) for a really quite extraordinarily brilliant service. Georgia guided us through the process professionally, diligently, competently and with every kindness and friendliness possible, including taking our calls when she was on holiday! We couldn't possibly have received better service. And our monthly payments have gone down too...