John Charcol Reviews 1.467

Andrew at John Charcol was great to work with. Applying for a mortgage was more complicated due to the combination of being a limited company and a salary worker. The process was handled efficiently with no issues at all. Any queries were answered immediately. I was recommended Andrew by colleagues and I intend to do the same.

I am writing to express my sincere gratitude to Louise Keating for her exceptional assistance with my recent remortgage. My situation was particularly complex, but Louise consistently went above and beyond to navigate the challenges. Her dedication was evident in her willingness to answer my many questions and proactively find solutions, even working on her days off to ensure a successful outcome. I am incredibly grateful for her outstanding support.

I’m been working with this company for many years
Always been fast and excellent service provided to me
I do recommend it to all of you

Kristy was amazing start to finish - she went above and beyond for my remortgage and I couldn't be happier with her service. Second time using John Charcol and will use in future

I had a fantastic experience working with Alvin and Katherine at John Charcol for my mortgage. From start to finish, the process was seamless and incredibly efficient. They demonstrated deep market knowledge and a clear understanding of the lending landscape, which made me feel confident in my financial decisions. They were proactive in communication, transparent about every step, and secured me a competitive rate that I’m very happy with. I highly recommend Alvin and Katherine, and the team at John Charcol to anyone looking for knowledgeable and reliable mortgage professionals!

Kevin and Leanne handled our remortgage for us, and were super-helpful and professional throughout, securing us a great deal.

Rebecca went above and beyond for us to secure a remortgage and an extra loan. We tried other companies before John Charcol but they couldn't help us , we wish we would've came to them first, we could've saved a lot of time and money

Olly Driscoll and Jenny Burvill-Crane were exceptional from start to finish.
They helped us secure our mortgage in record time and with an excellent rate.
Having worked with a few advisers previously, I can confirm Olly is the best of the best. Would recommend him to anyone! And with Jenny’s amazing support, they make a formidable team together.

Thank you!

We've just completed our mortgage with John Charcol and the service we received was excellent. Kathryn has been exceptional: she clearly explained our options and the process, and helped us choose the best product for us. She kept us updated throughout the process and responded quickly to all our questions. A huge thank you to Kathryn and to the whole John Charcol team!

John Charcol were to arrange a mortgage loan and they encouraged me to take out a bridging loan. They charged me fees for both their services and assured us that the loan would go through but they failed us. We spent money on: lawyer, architect, arranging of planning permission and application for usage change for premise, interest on personal loan we had to take out for start-up costs, and Castle Trust bridging loan cost that the broker lined up for us to meet part of the purchase cost, broker fee, surveyor cost for assured property etc. Lost a lot of money but they stopped returning our calls and emails.
I would not trust their services.

Hayley & Eniko have been wonderful. Couldn’t be more helpful when finding us a mortgage.

From start to finish Charlotte looked after us completely, as first time buyers she made us feel completely at ease and answered any questions we had at any point. She kept us updated throughout the process and went out of her way at all times to help us. Excellent service! Thank you!

I don't know what the rest of the team at John Charcol is like, but Tom Hale was superb in getting a much better rate than I was being offered elsewhere and in navigating the process smoothly. Moving house is often very stressful, and my mortgage requirements as a 62 year old were complex, but Tom made it happen.

We have recently remortgaged our personal residential property through John Charcol, who were recommended by a property colleague.
This is a process which has taken well over 18 months from start to finish, throughout which we have worked with one broker – Keri.
Due to our unusual circumstances, several lenders did not wish to provide us with a mortgage, but through persistence & determination, Keri ultimately found us a choice of lenders & recommended one whose terms matched our requirements & we went with.
However, the lender’s recommended conveyancing solicitors who we chose to work with for ‘simplicity’s’ sake turned out to be far from on the ball, resulting in them twice having to call off completion of our remortgage, the day before it was due, because of unresolved issues which they should have foreseen weeks beforehand.
Keri kept applying pressure on the conveyancers and reassuring us that the mortgage offer was not at risk through the unnecessary delays.
On the whole we both feel that we probably would not have been successful in our remortgage had it not been for Keri’s doggedness and absolute determination.
Her continued positivity and support for us has been incredible, and she has always been a pleasure to speak with.
Without her confidence that she could enable us to cross that line, we may well have floundered.
Many, many thanks to Keri, & John Charcol.
Roman & Jenny

Excellent support and advice from Sarah and Katherine.

Penny was handling us and she was amazing. She explained everything we needed and made the process fast and easy

Ezra and Fiona provided an excellent service, getting ahead of the market as rates started to increase and locking in a good rate early! Easy to deal with and efficient process! Thanks for the help!

this must be my 5th mortgage deals carried out with john charcol. Not only pains free, but also saved small fortune. I have always worked with the called April Wang. Very professional and polite lady works hard to get the best deal. Will be using their services again, hopefully by then BOE will starts dropping the rate again.

Amazing experience from both Charlotte and Hollie, communication was fantastic and they were more than happy to help us chase the solicitors when we had struggled to get an update ourselves. We recommend John charcoal to all our friends and family and will be back when our fixed rate comes to an end. Thank you

Great broker. Very professional and super efficient. You need not look anywhere else!