John Charcol Reviews 

Jessica, Emily and Chantelle provided help and support throughout the process. The loan provider was very particular, which is only to be expected in this current financial climate, but they never got frustrated and kept me informed at every stage. Many thanks to all three of you.

Andrew was fantastic in supporting us, as first time buyers we felt supported throughout the process of buying our first home. Thank you for the great service and experience Andrew!

I had a brilliant experience with John Charcoal and would highly recommend them, especially to anyone with a more complex mortgage situation.

As a single first-time buyer in London, my case was not straightforward, and I had previously been rejected by high street banks. Alvin was excellent throughout the whole mortgage process. From the start, Alvin took the time to understand my circumstances properly and explored lots of different mortgage products to find the right option for me.

What really stood out about Alvin was that he did not just look for the easiest or most obvious option. He took the time to understand my circumstances, compared different lenders and products, and explained why some options would or would not work. Alvin also helped present my case in the best possible way, which made a huge difference after being rejected by high street banks.

Alvin’s knowledge of the market, including non-standard and specialist mortgage providers, made all the difference. He explained how the different products worked, what my options were, and why certain lenders would be more suitable for my situation. His persistence, knowledge, and clear communication gave me confidence at a time when I thought getting a mortgage might not be possible.

I also want to mention Kathrine H, who was incredibly helpful in chasing solicitors, keeping things moving, and helping with the additional bits that come with buying a home. Her support made the process feel much less stressful.

Holly Grant was also fantastic in helping me arrange the right protection, including life insurance, income protection, and critical illness cover. She explained everything clearly and made sure I had the right cover in place for my circumstances.

Overall, Alvin and the wider team at John Charcoal were knowledgeable, supportive, and persistent from start to finish. I am very grateful for Alvin’s help in getting me onto the property ladder and would happily recommend him and the team to other first-time buyers.

Is the 2nd or 3rd time having used JC as a broker and again have offered well considered options and best advice, based on our previous requests and different wants each time. We had Charlotte Rischmond supporting us this time round and kept up the positive experience we've had with JC, covering available options and good advise following our questions on each. Staying in touch and keeping us updated throughout the period until the end, confirming everything on completion too. Great service all round again!

Katherine was absolutely brilliant throughout. She guided me through any frustrations I had with the systems and chased accordingly. Outstanding service from John Charcol, once again!

A fantastic customer service was provided to me by Heidi Halley and I would highly recommend John Charcol to anyone looking for advice and options about anything to do with mortgages. In my case I was treated with empathy and understanding.
A timely and simple to understand experience and definitely a company I would use again

We have been working with Chris Lally for many years for all of our mortgage needs. Chris has always provided excellent advice and delivered. Thank you Chris for our latest remortgage deal! I cannot recommend Chris highly enough.

Excellent service throughout the process of re-mortgaging my rental property. Friendly and efficient staff. Phone calls always answered and emails always replied to. I am very happy to recommend John Charcol as a mortgage broker.

Andrew at John Charcol was great to work with. Applying for a mortgage was more complicated due to the combination of being a limited company and a salary worker. The process was handled efficiently with no issues at all. Any queries were answered immediately. I was recommended Andrew by colleagues and I intend to do the same.

I am writing to express my sincere gratitude to Louise Keating for her exceptional assistance with my recent remortgage. My situation was particularly complex, but Louise consistently went above and beyond to navigate the challenges. Her dedication was evident in her willingness to answer my many questions and proactively find solutions, even working on her days off to ensure a successful outcome. I am incredibly grateful for her outstanding support.

I’m been working with this company for many years
Always been fast and excellent service provided to me
I do recommend it to all of you

Kristy was amazing start to finish - she went above and beyond for my remortgage and I couldn't be happier with her service. Second time using John Charcol and will use in future

I had a fantastic experience working with Alvin and Katherine at John Charcol for my mortgage. From start to finish, the process was seamless and incredibly efficient. They demonstrated deep market knowledge and a clear understanding of the lending landscape, which made me feel confident in my financial decisions. They were proactive in communication, transparent about every step, and secured me a competitive rate that I’m very happy with. I highly recommend Alvin and Katherine, and the team at John Charcol to anyone looking for knowledgeable and reliable mortgage professionals!

Kevin and Leanne handled our remortgage for us, and were super-helpful and professional throughout, securing us a great deal.

Rebecca went above and beyond for us to secure a remortgage and an extra loan. We tried other companies before John Charcol but they couldn't help us , we wish we would've came to them first, we could've saved a lot of time and money

Olly Driscoll and Jenny Burvill-Crane were exceptional from start to finish.
They helped us secure our mortgage in record time and with an excellent rate.
Having worked with a few advisers previously, I can confirm Olly is the best of the best. Would recommend him to anyone! And with Jenny’s amazing support, they make a formidable team together.

Thank you!

We've just completed our mortgage with John Charcol and the service we received was excellent. Kathryn has been exceptional: she clearly explained our options and the process, and helped us choose the best product for us. She kept us updated throughout the process and responded quickly to all our questions. A huge thank you to Kathryn and to the whole John Charcol team!

John Charcol were to arrange a mortgage loan and they encouraged me to take out a bridging loan. They charged me fees for both their services and assured us that the loan would go through but they failed us. We spent money on: lawyer, architect, arranging of planning permission and application for usage change for premise, interest on personal loan we had to take out for start-up costs, and Castle Trust bridging loan cost that the broker lined up for us to meet part of the purchase cost, broker fee, surveyor cost for assured property etc. Lost a lot of money but they stopped returning our calls and emails.
I would not trust their services.

Hayley & Eniko have been wonderful. Couldn’t be more helpful when finding us a mortgage.