John Charcol Reviews 

From start to finish Charlotte looked after us completely, as first time buyers she made us feel completely at ease and answered any questions we had at any point. She kept us updated throughout the process and went out of her way at all times to help us. Excellent service! Thank you!

I don't know what the rest of the team at John Charcol is like, but Tom Hale was superb in getting a much better rate than I was being offered elsewhere and in navigating the process smoothly. Moving house is often very stressful, and my mortgage requirements as a 62 year old were complex, but Tom made it happen.

We have recently remortgaged our personal residential property through John Charcol, who were recommended by a property colleague.
This is a process which has taken well over 18 months from start to finish, throughout which we have worked with one broker – Keri.
Due to our unusual circumstances, several lenders did not wish to provide us with a mortgage, but through persistence & determination, Keri ultimately found us a choice of lenders & recommended one whose terms matched our requirements & we went with.
However, the lender’s recommended conveyancing solicitors who we chose to work with for ‘simplicity’s’ sake turned out to be far from on the ball, resulting in them twice having to call off completion of our remortgage, the day before it was due, because of unresolved issues which they should have foreseen weeks beforehand.
Keri kept applying pressure on the conveyancers and reassuring us that the mortgage offer was not at risk through the unnecessary delays.
On the whole we both feel that we probably would not have been successful in our remortgage had it not been for Keri’s doggedness and absolute determination.
Her continued positivity and support for us has been incredible, and she has always been a pleasure to speak with.
Without her confidence that she could enable us to cross that line, we may well have floundered.
Many, many thanks to Keri, & John Charcol.
Roman & Jenny

Excellent support and advice from Sarah and Katherine.

Penny was handling us and she was amazing. She explained everything we needed and made the process fast and easy

Ezra and Fiona provided an excellent service, getting ahead of the market as rates started to increase and locking in a good rate early! Easy to deal with and efficient process! Thanks for the help!

this must be my 5th mortgage deals carried out with john charcol. Not only pains free, but also saved small fortune. I have always worked with the called April Wang. Very professional and polite lady works hard to get the best deal. Will be using their services again, hopefully by then BOE will starts dropping the rate again.

Amazing experience from both Charlotte and Hollie, communication was fantastic and they were more than happy to help us chase the solicitors when we had struggled to get an update ourselves. We recommend John charcoal to all our friends and family and will be back when our fixed rate comes to an end. Thank you

Great broker. Very professional and super efficient. You need not look anywhere else!

Excellent communication - great Mortgage Brokers. Iain Pithers was very hand on and helped work through the changes.

Rebecca Mcketty saw me through this process ably supported by Alexa West. I started my search for a remortgage quite late and was not in the strongest position, but Rebecca was confident from the onset that she could get me a good deal tailored to my circumstances, She took time to explain the details of my product to me and made clear all fees and charges applicable to the product. Alexa made sure that I got all relevant documentation and was on hand to offer additional support.

Susy and Chantelle provided a service I have rarely encountered in the many dealings I have with the service industry. Not only did they manage to navigate all the challenging aspects of my requirements for a mortgage as an expat returning to the Uk, but they stayed connected and active on my account from beginning to end even when they had completed their part of the process. They took responsibility to see our home purchase over the line until we walked through the door of our dream home and did it with kind and cheerful responses at every turn. This was by far the most excellent service I have ever received at the hands of a company in the service industry. Thank you once again!

James and Eniko were amazing and provided a smooth process and service throughout! Couldn’t recommend them more.

I want to sincerely thank for all the help from Georgia Holmes in securing my mortgage in just one week time.

I was quite stressed about my complex financial situation, but her knowledge, professionalism, and prompt communication made the entire process smooth and understandable. Thanks to her expertise.

I will certainly recommend her to friends and family in the future

Cannot thank Dan enough for his continued support these past 4 years. Always on hand to ask for help/ answer any questions we have to put us at ease. Couldn’t imagine doing this without them.

This is my second time working with Kirsty Patel - she's a fantastic mortgage advisor. Helped me secure a great deal under a tight deadline and as always worked with diligence and professionalism. Highly recommend!

Nicholas Phillips was a fantastic help throughout the entire process. His professionalism and attention to detail ensured that we felt supported from start to finish; he went above and beyond to find us the best deal possible.

Andrew was really helpful, knowledgeable and made sure my switch to a buy to let mortgage went through smoothly.

Molly made the whole experience of our remortgage seamless and knew all of the information we needed without hesitation her knowledge is impeccable! We can’t wait to do the remortgage of our own home 😊