John Charcol Reviews 

Outstanding service from John Charcoal. We had been let down by another mortgage broker and Shaahid and Zerena were brilliant from start to finish with us. We have now successfully completed on the house. I would strongly recommend John Charcoal for their outstanding service and product range.

I had the pleasure of being introduced to Susy Dalby at John Charcol late in 2025, and she was absolutely excellent in facilitating my re-mortgage alongside Chantelle Parker. Throughout what was an incredibly stressful time for me personally, given that this was the outcome of divorce proceedings and that my parents were becoming unwell, Susy was incredibly empathetic and understanding. She and Chantelle communicated all requirements in a detailed and timely fashion, never leaving anything to chance. They understood the pressing nature of the situation as well as the complexity of it and their service levels were impeccable. I cannot recommend highly enough.

I approached them as a first time buyer and they helped me get a mortgage. Chris Allcock was great from start to finish - provided updates, took actions without being prompted and always kept me up to date. They also put me in touch with a conveyancer and with a life insurance consultant. All in all I'm very happy with their service.

Great service and especially I would like to thank Ciaran and Emma. Ciaran really had to work hard for our case and we had a great result.

John Charcol has assisted me with 2 mortgages now and have been amazing throughout both processes! They make things super easy and seamless, and knowing they have everything in hand is such a comfort when going through such a big life moment. I will continue to use John Charcol due to the service they have provided. Would recommend them to anyone.

William done a fantastic job

An amazing experience as always. Andrew is absolutely fantastic. He is always quick to respond and completes everything promptly. The whole process was seamless. We cannot thank Andrew enough for helping us and would not hesitate to recommend his services and the services of John Charcol in general for outstanding professionalism.

Our mortgage broker Molly Wilsden was an absolute wonder! Our case was quite a tricky one, and she went above and beyond to get it over the line. She was always very polite and responsive, and we couldn't have managed without her. Based on our experience, I would wholeheartedly recommend her and John Charcol.

Excellent service throughout my limited company mortgage purchase. Responsive, proactive, and clear at every stage. Exactly what you’d expect from a good mortgage broker. This will be part of a long-term relationship for all future purchases.

Daniel was the person who helped us with our mortgage, as first time buyers we could get stuck on certain things, he always made sure we understood and helped us with any queries that we had, I would highly recommend. Thankyou again!!

I cannot recommend Christopher Cattell enough, he has been absolutely fantastic throughout the entire process. We had a lengthy challenge with a previous broker who was unable to help us to secure a mortgage on a tricky property and months were going by. We contacted Christopher and with his industry knowledge and pragmatism he secured us a mortgage at a better rate, all within 5 days from our initial conversation with him to getting the mortgage offer. He helped us stay calm and positive during an extremely stressful time and we cannot thank him enough. We’ve just moved into our new home, and we’re delighted with it, and with his services. 100% recommend!

Kristy Patel has been exceptional from start to finish. She provided clear guidance and consistent support, even though our case involved complex international aspects. Truly excellent work - thank you, Kristy!

I had been let down by my mortgage broker and was in a spot. My mortgage was tricky and not straightforward. In addition I was running out of time. I contact John Charcol and was put in contact with broker Mike Ritchie. From the off Mike was brilliant, understood the limitations and worked thoroughly and dutifully to get the deal we wanted. Additionally he gave great advice all the way through, communication was excellent. I hadn’t heard of John Charcol before and had been searching online desperately for a company with pedigree and good reviews. Honestly, I couldn’t be happier, John Charcol and broker Mike Ritchie were brilliant. I recommend them. (And I never leave recommendations!)

Rebecca Mckety was absolutely amazing with getting the Mortage sorted for me she was very quick at responding and organising. I have used John Charcol before and would 100 percent be returning for my next property later in the year.

Just had my mortgage completed. Great company and made it all stress free. Including chasing solicitors to complete on time. Highly recommended

John Charcol have been fantastic, and particularly Leanne Dewey, supporting us through several attempts to buy a property and finally getting us through to completion. Their support has been really valuable to us, and made the process so much easier overall. I'd recommend them without hesitation to anyone considering getting a broker to help them through.

Alvin was excellent. He is knowledgeable, very thorough and showed initiative. Adverse entries had been wrongly added to my credit report without my knowledge after I moved house. I was very concerned but Alvin advised me and put my mind at rest. I had the entries removed and, in the meantime, Alvin found a good mortgage. Fiona was also very helpful. I thought John Charcol's fee was high, but it was worth it. I have no hesitation in recommending Alvin.

I had a great experience with John Charcoal as my mortgage broker. Alex was great, no question was silly, he was always happy to help and responded to everything very promptly. My purchase took a long time and he continued to monitor the market and get me a better deal when available! I would definitely use John Charcoal again!

This is a return visit for us, we were so impressed with our initial experience two years ago. A very proactive team that supported us through a complex application process. Huge appreciation and special thanks to Nicole Leng for her prompt responses to our queries, reassurance, guidance and perseverance. Nicole represents John Charcol with the best intentions and we are so grateful to her for her commitment to us and our application. She made it very personal. Thank you!

It's been a long, 11-year experience with Mr. Andrew Nicholson, who has provided us with several mortgages. He has been professional, very trustworthy, quite helpful, and considerate with our specific circumstances. I will continue having further business with him and would strongly recommend him.