Never received my dress from over a year and a half ago. I have a balance of 4000 and they stopped communicating and answering me and I have no access to my credit. No phone answer, they post thing... Toon meer
Bedrijf heeft geantwoord
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Ordered a dress and it never came. Finally got a store and ordered something again and it never came! Called multiple times with no resolution even when I actually spoke to someone. Then finally they... Toon meer
Bedrijf heeft geantwoord
Worst experience I ever had with a website. Although the website mentioned that they had a gown in stock, they hadn't, and they refused to refund the money. All other gowns were more expensive. I pref... Toon meer
Bedrijf heeft geantwoord
She got new website and took all the customers money from the old website district 5 boutique and opened a new one called district luxe and as everyone now know she took all the money no designer wil... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
District 5 Boutique is a premier fashion destination known for its curated selection of luxury and contemporary designs. Celebrating 15 years in the fashion and e-commerce industry, District 5 offers an exclusive shopping experience with handpicked collections from top designers worldwide. With a commitment to quality, style, and exceptional customer service, we bring sophistication and elegance to every wardrobe.
Contactgegevens
Verenigde Staten
- 2012658900
- support@district5boutique.com
- www.district5boutique.com
1,5
Zeer slecht
96 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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TERRIBLE
TERRIBLE, UNPROFESSIONAL, Deceitful, unreliable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! As a good client centered business you should know a star of 1.9 is a failure, the problem is not with your clients, IT IS YOU ( DISTRICT 5 BOUTIQUE) more than 80% of the reviews is NEGATIVE, we the clients don’t know each other, so it is TRUE YOUR SERVICE IS TERRIBLE. You are losing your credibility
6 mei 2025
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hi,
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
This boutique is a scam i payed over…
This boutique is a scam i payed over 500 kd on a dress and it hasn’t arrive yet , this is the last time i ever deal with this boutique !!!!
5 mei 2025
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hello, Fedhah.
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
Do not order through this company
I have orders for 4 dresses placed. I have been in contact with District 5 in regard to these dresses and they are unable to provide me with information about when I will receive them, even though orders were placed as far back as November 2024. I have since contacted one of the designers who have let me know that my order was placed by District 5 but never paid for. Do not place any orders with this company! I have just noticed that my last order went through a different trading name. I will be contacting all of the other designers I have tried to order through via District 5 Boutique and also consumer affairs.
25 april 2025
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hi, Emma.
Thanks for sharing your thoughts.
In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order IDs and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
Undelivered mother of the bride gown
I placed an order on February 11th for a gown for my daughter's wedding and received confirmation for delivery on April 5th. When I didn't hear from them by that date, I sent an inquiry. I had several email conversations with Marga, who did not provide specific information but suggested there were problems with production and the delivery schedule.
On April 12th, I contacted the designer directly about the situation and learned that the dress was ready at the end of March, but District 5 had not made the payment. It became clear that I would not receive the dress in time for the wedding. As a result, I have requested a full refund. Be very careful with this company!
5 april 2025
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hello, Judith.
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
Placed an order in January-it’s the end…
Placed an order in January-it’s the end of March with no updates. They only communicate thru What’s app-which is suspicious. Very unhappy-I just demanded to cancel and a full refund-we will see what happens or if I need to contact my credit card company
26 maart 2025
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hi Melissa,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
-Upon checking, the gown that you ordered is a pre-order style, wherein as stated on our terms & conditions, several factors affect the production process which may result to unforeseen delays.
-Our records show that our Customer Service Agents have been in constant communication with you regarding your order.
-Please also note that multiple contact channels are readily available on our website, including live chats, email, and hotline where we can be reached at.
We understand that circumstances arise, and we do apologize for any dissatisfaction you may have experienced. Please know that our Customer Service Team remains available anytime you need further help.
Sincerely,
Client - VIP Engagement Team
Excellent customer service and support
Excellent customer service and support! My dress was absolutely beautiful - it was a SHOW STOPPER!
8 maart 2025
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hi Tamika!
Thank you for sharing your awesome review and experience with us. We're delighted to know you enjoyed your recent purchase, and we can't wait to dress you on your next occasion!
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re ready to help anytime!
Sincerely,
Client - VIP Engagement Team
Antwoord van District 5 Boutique
Hi Sandy,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
It appears we were trying to push the delivery of your gown, however you suddenly decided to cancel your order. While we understand that things get frustrating sometimes, we always encourage each and every one of our customers to reach out to us first so we can investigate and come up with an appropriate resolution.
We hope the feedback in your review is factual, and despite such allegations, please know that our Customer Service Team is always available to assist you every step of the way.
Sincerely,
Client - VIP Engagement Team
This web is a SCAM!!!!!DONT EVER ORDER…
This web is a SCAM!!!!!DONT EVER ORDER FROM HERE, YOULL THANK ME LATER!!! My dress never arrived and they don’t want to give me my money back!!!!
10 februari 2025
Review zonder uitnodiging
Antwoord van District 5 Boutique
Dear Sabrina,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
Despite the fabric shortage on your original order, our Customer Success Team eagerly assisted you in providing alternative fabric and dresses so we can fulfill your order. We poured our best efforts, and supplied you with all the available resolutions on our end, however regrettably, things still did not work out.
We hope the feedback in your review is factual, as we have a clear record of what occurred within your order. Should you need more assistance and information, our Customer Service Team remains available anytime.
Sincerely,
Client - VIP Engagement Team
Great place to buy!!
I am so happy with my purchase was a preordered dress came earlier than expected.
I will be wearing the gown late May at my daughter’s wedding.
Bought it on Nov 11,2024 received it on Feb 6,2025, maybe it would have arrived sooner,but Fedex took too long to ship package
Would definitely buy again from District 5 Boutique
11 november 2024
Review zonder uitnodiging
Antwoord van District 5 Boutique
Dear Eileen,
Thank you for sharing such a wonderful review! We're delighted to know you enjoyed your recent purchase, and we can't wait to see you wearing the gown for your daughter's special day.
We certainly look forward to dressing you on your next occasion.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re ready to help anytime!
Sincerely,
Client - VIP Engagement Team
if i can go lower than a 1 I would…
if i can go lower than a 1 I would have!! DONT EVER ORDER FROM HERE, YOULL THANK ME LATER!!! this place is an abslute scam!! your gown will never arrive!!!!!
18 februari 2025
Review zonder uitnodiging
Antwoord van District 5 Boutique
We did apologize for any delays in your order as you purchased many special -order dresses for your own rental store in Lakewood, NJ. You repeatedly asked the support team for ‘compensation” which we were happy to oblige. You did receive many of your dresses and we were in contact with you every step of the way. I am sorry you felt it necessary to slander your competition when we were more than happy to comply with all your demands. Please be mindful of the words you use, a scam we are not as we have been in business for 15+ years. You have your dresses, and you have your refund of any in which you did not receive. I hope your customers know you offer dresses that are purchased from District 5.
Buyer beware district 5 boutique
Buyer beware. This lady took my money for a dress she knew she could not deliver and then NEVER REFUNDED MY MONEY. I had to file complaints with the Attorney General for her state of New Jersey and my credit card company finally gave me back my money. She is vile. UPDATE: My credit card company successfully got my money back that this business owner refused to refund so she is being disingenuous by saying her bank released the funds. It was a long, hard battle with her.
4 juni 2024
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hello, Kimberly.
Thank you for sharing your review. While we never like to hear that we did not meet certain expectations, we have accepted that we are unable to please everyone; however, we continue to strive to be better in providing utmost customer service.
To ensure transparency, we did a thorough review. Due to a confirmation from our Accounting Department, your refund successfully released to you by your bank.
Sincerely,
Client Care-D5
Predatory scam website…they take your…
Predatory scam website…they take your order and wear-date came and went and I never got my gown! No answer or calls messages or emails!
2 februari 2025
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hi, Miriam.
Thank you for sharing your thoughts. We are unable to find an order under your details. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
District 5 Boutique is a Complete Scam – Avoid at All Costs!
writing this review to expose the fraudulent practices of District 5 Boutique and warn others to stay away from this scam of a website. My experience has been nothing short of a nightmare.
On August 20th, I placed an order for a dress after explicitly confirming with their customer service that it would be ready within 8 weeks. They assured me everything would be fine, so I trusted them and made the purchase. However, as the delivery date approached, I received no updates.
I repeatedly emailed them to inquire about the status of my order, only to be ignored for days. When they finally responded, they gave me vague excuses like, “We’ll check with the designer team.” Weeks turned into months, and still, no dress. Both my sister’s wedding and my cousin’s wedding—the two occasions I specifically ordered the dress for—have come and gone, and District 5 Boutique has failed to deliver.
I’ve been requesting a refund for several months now, but all I get are empty excuses. Their so-called customer care team keeps repeating the same line: “We’re checking with the finance team.” This is nothing but a delaying tactic. To this day, I have received neither a refund nor the dress.
It’s clear that they have no intention of resolving issues or delivering what they promise.
20 augustus 2024
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hello, Lujeen.
We have received your review regarding District 5 Boutique and would like to address this concern in every point, for transparency.
Your order was placed on August 20, 2024. We did thorough research, and it shows that our team was in constant communication with you regarding this order as shown in our communication channels with timeline and timestamps.
Our customer service team constantly monitored your order and provided you with an update. This is a special-order dress, by which, it was clearly outlined in our website's terms and conditions the timeline for special and pre-order dresses.
An option of several dresses and styles were also provided along with an additional $300 offer. These offers and options were in different communication channels with timestamps. We have poured our best efforts to fully address and resolve this for you.
Based on your recent communication with the team, you did agree for a Store Credit/refund for your future purchases.
We hope this review is entirely factual since we have evidence of resolution and options provided to resolve this for you.
Sincerely,
Client Care-D5
Trust the negative reviews
Regarding the response by District 5 Boutique to my original review: Their response is very misleading and if you read the other reviews, very par for the course. The "responses" I received were only to 2 of the numerous emails and messages that I have sent. The responses were essentially just platitudes with NO information as to the status of my order or when I will receive the dress. At the end of the day, I have no dress and they have provided no assurance that I will ever get the dress. As another reviewer did, I reached out to the designer of the dress who said the dress was complete but that they have had no communications from District 5. I stand by my original review.
Trust the negative reviews you are seeing here about this boutique. I ordered a dress in April 2024 for $6,015 with assurance that I would receive by October 2024. That deadline came and went. I was then promised that I would receive the dress by December 2024. Again that deadline has come and gone. All of the updates I received, including about the delays, were as a result of me reaching out to them, not vice-versa. Now they have gone silent and have not responded to my emails or messages on their system.
29 december 2024
Review zonder uitnodiging
Antwoord van District 5 Boutique
Dear Marguerite,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
-The huge volume of support tickets we receive everyday immensely affects our response rate along with the recent holidays that have passed, however still, we strive to get back to everyone the earliest we can.
-Our records show that one of our Agents has been in touch with you last January 2nd and 9th, 2025 regarding your order.
We deeply regret the unfortunate delay you may have recently experienced, rest assured we are certain to deliver your chosen piece the soonest. For any further questions or concerns, know for sure that our Customer Success Team is always ready to help and provide a resolution anytime.
Sincerely,
Client - VIP Engagement Team
Best dress and shopping experience ever
Everyone was so kind and went out of their way to ensure my dress can be made to my size( they don’t have size 2). They FedEx the dress to me but found out that it was the wrong size, they asked FedEx to pickup at my house( but I wasn’t home) so I did it for them. They immediately sent the right one to me. What was the most surprise was the pairs of gloves they made to match my dress. Omg. When I wore it to my nieces wedding, every head turns. They said I killed it. I got the most compliments ever had about how beautiful the dress is. I am so pleased with the service, the price and the quality of my dress. I will definitely buy a lot more from this company. If I could I would give it a 10 stars.
2 december 2024
Review zonder uitnodiging
Antwoord van District 5 Boutique
Dear Anh,
It has been a pleasure assisting you all the way. We're delighted to know you enjoyed your recent purchase, and we can't wait to dress you on your next occasion!
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re ready to help anytime!
Sincerely,
Client - VIP Engagement Team
This company is a LIE (continued)
Dear District 5,
So, you say I was threatening you with legal action since May 16, 2024? Well District 5, that is because I contacted you not once, but MULTIPLE TIMES, as the deadline to deliver the dress was approaching, asking you about the status of the dress with NO RESPONSE WHATSOEVER. It is very alarming that a company would drag their feet to answer a question like that given the amount of money I spent with you. Despite repeated attemps, again and again, no response from District 5 HENCE THE LAWSUIT. Anybody in my position would be concerned given the amount of money I paid for this dress. THANK GOD I am never purchasing from you again. Don't turn this situation around and blame the customer. Take a look at yourself and the overwhelming number of negative comments you received from customers on this board (US and abroad) and ask YOURSELF the question. I am staying the hell away from predators like you for life.
21 mei 2024
Review zonder uitnodiging
I ordered a gown
I ordered a gown, paid for it. they did not deliver in time. i cancelled the order. they took my money and they refused to talk to me. i got a court order against them & tried to contact them & I got no response.
it's a scam, they filed for Bankruptcy. do not use them.
6 maart 2024
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hi, Hennie.
Thank you for sharing your thoughts. We are unable to find an order under your details. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
Disappointing Experience with District 5 Boutique Website "Scam Website"
I am extremely disappointed with District 5 Boutique. I ordered a dress in June 2023, expecting delivery within six weeks as promised. However, they failed to deliver on time. I requested a refund, but as of now—more than a year later—I still have not received my 11,000 SAR (approximately 2,950 USD). My ordr ID was 19514. This lack of accountability and poor customer service is completely unacceptable. I strongly urge others to reconsider before shopping here.
25 november 2024
Review zonder uitnodiging
Antwoord van District 5 Boutique
Dear Dr. Aseel,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
Upon review, one of our Agents has been in touch with you a little while back and provided appropriate options to address this matter. Unfortunately, despite receiving our message, we failed to hear back from you.
We hope the feedback in your review is factual, and in the future, we encourage you to reach out to our Customer Service Team anytime, so we can prioritize your concerns precisely and promptly.
Sincerely,
Client Care - D5
Terrible customer service
I ordered a dress in July for a trip to Italy in October. By the end of September I still had not received it. They told me I needed to order a different dress if I wanted a dress in a timely manner. So I picked out a new dress, but had to pay shipping. They would not waive shipping fees or give any sort of discount on shipping even though I was majorly inconvenienced. They also would not expedite shipping. I won’t be buying from them again. (I’m not sure that I would have ever received a dress at all if I hadn’t checked in 2 months after ordering it.)
30 september 2024
Review zonder uitnodiging
Antwoord van District 5 Boutique
Hi Jamie,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
- Upon review, we did not force you to order a different dress rather we offered alternative options at your discretion, while we were still working on your order.
- You voluntarily chose to swap towards the Lily Floral -Dress in size US 6 and it was promptly shipped to you last October 4th, 2024 via FedEx tracking# 7790 1867 1015
- The package was successfully delivered to you on October 14th, 2024
- We also want to emphasize that you chose a standard shipping option for your order and did not pay anything additional for the shipping fee since you were able to score an extra 20% discount on your order.
We hope the feedback in your review is factual, as we can provide further evidence to ensure transparency on this matter.
We trust you are enjoying your recent purchase. Should you need more assistance or information, please reach out to our Customer Service Team anytime.
Sincerely,
Client Care - D5
District 5 boutique are THIEVES!!
I ordered a dress from this website, and the amount is very large. The dress is for my daughter’s wedding, and I have bought all the accessories that match this dress. The order was placed on May 15, and I have waited for six months until now, but I still haven’t received my dress. I have continuously contacted them, and the response was always that the order is being processed and I would be notified of the delivery date, despite my insistence on the urgency of the delivery due to the importance of the occasion. To this day, I haven’t received my dress, nor have I received a refund. After threatening to take legal action and write about my bad experience on social media, they decided to inform me that they had changed their payment system and that they hadn’t received the amount, despite having evidence on my end of the payment being completed and them receiving the amount. I even received an email with a tracking number to follow up on the purchase. I warn you not to deal with them because they are dishonest and use fraudulent and delaying tactics to deceive customers into thinking that the purchase will arrive soon. In reality, they are just thieves.
Update on my feedback:- I have eventually received a dress that I didn’t desire at all and didn’t even wear to my daughters wedding since it wasn’t suitable because they refused to give me a refund and forced me to choose a dress from the “in stock” dresses, i had to buy anything in order to not waste my money. In the end, I received a dress that wasn’t my initial order and didn’t even want to buy just because they forced me to replace my initial order with something else and not give me a refund. Beware of this website, they are thieves.
PS. I can provide evidence as well that the order I received was not the initial order and screenshots of my communication with them to get a refund, however, all my attempts were in vain.
22 oktober 2024
Review zonder uitnodiging
Antwoord van District 5 Boutique
Dear Sundos,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
- Upon review, we have reached a fair resolution with your order and you duly received a store credit refund.
- The Silk Chiffon Cape Gown in size US 10 was shipped to you last October 30th, 2024 via FedEx tracking# 7796 2596 9960
- The package was successfully delivered to you on November 5th, 2024
We hope the feedback in your review is factual, as we can provide further evidence the shipped order.
We trust you are enjoying your recent purchase. Should you need more assistance and information, please reach out to our Customer Service Team anytime.
Sincerely,
Client Care - D5
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