Have recently purchased shutters from this company and I’m very impressed. Reasonably priced, easy to navigate website with good clear instructions on how to measure your window recess etc. Shutters a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great experience installing my shutters. Any concerns I had about doing it myself were dispelled once I opened the boxes and looked at the online videos; it all fell into place nicely. I was really pl... Toon meer
Bedrijf heeft geantwoord
I love this company. I already covered my entire house with there shutters. Super quality and the customer service is exceptional. I sent an email to correct my address which the keyboard mistyped a... Toon meer
Bedrijf heeft geantwoord
Bought mine for a four panel bow window Good quality and easy to assemble and install although assembly instructions are a bit lacking. Lead time very long from order to delivery. Customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over DIY Shutters
Geschreven door het bedrijf
At DIY Shutters, our passion for all things shutters drives us to provide a fantastic and affordable solution for transforming your windows with minimal fuss. While traditional shutter companies may come with a hefty price tag, we're here to simplify the process and make bespoke hardwood shutters accessible at a fraction of the cost.
True to our name, we empower you to take control with our DIY approach. Measuring your windows, ordering on our user-friendly website, and installing your shutters yourself is a straightforward process that puts you in charge. Our easy-to-follow guides make measuring and fitting a breeze, and our friendly team of experts are always on hand to take you through things. Have a question about a tricky window? No problem. Send us a photo and we’ll give you a hand. Need style advice? Sure thing. Get in touch and we’ll give you our two cents.
We’re big on quality too. Each shutter we supply is meticulously crafted to your precise size and design specifications of your window. As part of one of the UK's leading shutter groups – TCMM – and with over 15 years of experience, you can be sure you’re in the safest of safe hands.
Shop our website today and see how much you can save.
True to our name, we empower you to take control with our DIY approach. Measuring your windows, ordering on our user-friendly website, and installing your shutters yourself is a straightforward process that puts you in charge. Our easy-to-follow guides make measuring and fitting a breeze, and our friendly team of experts are always on hand to take you through things. Have a question about a tricky window? No problem. Send us a photo and we’ll give you a hand. Need style advice? Sure thing. Get in touch and we’ll give you our two cents.
We’re big on quality too. Each shutter we supply is meticulously crafted to your precise size and design specifications of your window. As part of one of the UK's leading shutter groups – TCMM – and with over 15 years of experience, you can be sure you’re in the safest of safe hands.
Shop our website today and see how much you can save.
Contactgegevens
1 Quayside Buildings, BN41 1WF, Hove, Verenigd Koninkrijk
- 0800 074 5678
- hello@diyshutters.co.uk
- www.diyshutters.co.uk
4,8
Uitstekend
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Reassurance guaranteed
The customer service was amazing very helpful. The product is of the highest quality and perfect finish. The sales team walked me through every step and ensured all details were correct. Highly recommended
25 oktober 2025
Antwoord van DIY Shutters
Hi Sean,
Thank you so much for your kind words.
We’re thrilled to hear that you had such a positive experience with our team and that the product quality and finish met your expectations. It’s great to know our sales team was able to guide you through every step and provide the reassurance you needed.
We truly appreciate your recommendation—thanks again for choosing us.
Kind regards
The DIY Shutters Team
EXCELLENT- AGAIN!
The service I received from DIY Shutters was excellent. I would give more stars if I could.
I realised an error on my order after I had submitted it (entirely my own fault) and emailed. The response time was quick and I was reassured that a note would be added to my order and someone would contact me. The customer service I received over the phone was also excellent and the appropriate changes were made easily.
This is my second time using DIY Shutters. The quality of my last shutters were great so I’m hoping these will be of the same standard on arrival. I think it’s very reassuring that your order can be discussed after it is submitted. An excellent touch and a tremendous example of customer service.
23 oktober 2025
Antwoord van DIY Shutters
Hi Natasha,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear that your experience with DIY Shutters has been excellent once again. It’s great to know our team was able to quickly and efficiently help you correct your order, and that our customer service gave you confidence and peace of mind.
We truly appreciate your continued trust and kind words—it means a lot to us. We hope your new shutters meet the same high standard you’ve come to expect.
Kind regards
The DIY Shutters Team
easy contact customer services
12 oktober 2025
Antwoord van DIY Shutters
Hi Darren,
Thank you for your feedback.
We're glad to hear you found it easy to get in touch with our customer service team. If you ever need further assistance, we're always here to help.
Kind regards,
The DIY Shutters Team
help from Tom with the measuring…
help from Tom with the measuring process and very easy to place the order
8 oktober 2025
Antwoord van DIY Shutters
Hi Chris,
Thank you for your kind review.
We're so pleased to hear Tom was able to help with the measuring process and that placing your order was nice and easy.
We really appreciate your feedback and hope you love your new shutters.
Kind regards,
The DIY Shutter Store Team
Very good service
2 oktober 2025
Antwoord van DIY Shutters
Hi Tom,
Thank you for your 5 star review on our service.
Best Wishes
The DIY Shutter team
Top rate company
Everyone that I've ever dealt with have been extremely helpful and the end result when the shutters are in place is amazing, they look so stylish and fresh, we get so many compliments from people and I always recommend your company
29 september 2025
Antwoord van DIY Shutters
Hi Trudy,
Thank you for your 5 star review.
It is great to hear that you shutters look amazing, and our team has been able to help you.
Best Wishes
The DIY shutters team
I have one small criticism
I have one small criticism: I do not answer calls from unidentified numbers. Had I known that you would require me to confirm the order over the phone, I would have contacted you. As it was, it took you 2 or 3 weeks to contact me in writing. Which pushed the eta back unnecessarily. Regards
5 september 2025
Antwoord van DIY Shutters
Hi Eve,
Thank you for your feedback, and we’re really glad to hear you’re happy with your shutters.
We’re sorry for the delay caused by the confirmation process. We completely understand your preference not to answer unidentified calls, and we appreciate you pointing this out. We’ll look into how we can make our communication clearer going forward — especially around the need for order confirmation — to help avoid unnecessary delays.
Thanks again for your honest review and for choosing us. If you need anything else, we’re always here to help.
Kind regards
The DIY Shutters Team
Antwoord van DIY Shutters
Hi Peter,
Thank you for your continued support.
We're so pleased to hear you've had a smooth experience with us in the past. If there's anything we can help with on your order, just let us know — we’re always here to help.
Kind regards
The DIY Shutters Team
This is my 9th order- superb reliable company.
This is my 9th order.
The website is suberb and very well thought out.
The products are incredible.
Love the courtesy call to cross check everything.
Shout out to Ellie who has always gone and above and beyond to help me.
13 augustus 2025
Antwoord van DIY Shutters
Hi James,
Wow—your 9th order! That truly means the world to us. Thank you for your continued trust and support.
We’re thrilled to hear that you love the shutters and found the website easy to use. The courtesy call is our way of making sure everything’s just right, so it’s great to know it’s appreciated.
A special shout-out to Ellie from us too—she’ll be absolutely delighted to hear your kind words. We’re lucky to have her on the team!
Thanks again for being such a valued customer. If there’s ever anything you need, we’re always here to help.
Kind regards
The DIY Shutters Team
Brilliant service and quality products
Brilliant service and quality products. I was impressed with the efficiency of my first order, my second order was even more impressive. Within 3 days of my order the bespoke shutters were manufactured and delivered. All perfectly packaged and exactly as specified. This level of sustained customer service and attention to detail is unparalleled. Highly recommend DIY Shutters.
22 juli 2025
Antwoord van DIY Shutters
Hi Graham,
Thank you so much for your amazing review.
We're absolutely thrilled to hear that both of your orders went so smoothly and that you were impressed with the speed, quality, and attention to detail. It’s fantastic to know your bespoke shutters arrived perfectly packaged and exactly as expected — that’s exactly the experience we aim to deliver every time.
Your recommendation means the world to us, and we truly appreciate your continued support of DIY Shutters.
Kind regards
The DIY Shutters Team
Clear instructions for measuring and…
Clear instructions for measuring and ordering online
24 juni 2025
Antwoord van DIY Shutters
Hi Meredith,
Thank you so much for your kind review.
We're really glad to hear that you found our measuring and ordering instructions clear and easy to follow. Making the process simple and stress-free is exactly what we aim for. If you ever need help in the future or have any questions, we're always here to assist.
Kind regards,
The DIY Shutters Team
Excellent service
Excellent service. Sales man checking that the order was correct, and all dimensions were correct. Very polite.
6 juni 2025
Antwoord van DIY Shutters
Hi Neal,
Thank you for your kind words and the five star review.
We're so pleased to hear you had an excellent experience and that our salesperson ensured everything was accurate and to your satisfaction. Providing polite, attentive service is very important to us, and it’s great to know that came through. We really appreciate your feedback.
Kind regards,
The Team @ DIY Shutters
Excellent service and quality
Excellent service and quality – highly recommend!
This is the second time I’ve ordered from DIY Shutters and they continue to impress. The ordering process is super simple, prices are very reasonable, and delivery was even faster than expected. The quality of the shutters is fantastic – solid, well-made, and they look great. We had them fully assembled and installed in under an hour. Couldn’t be happier with how they turned out. Will definitely be using DIY Shutters again in the future!
28 mei 2025
Review zonder uitnodiging
Antwoord van DIY Shutters
Hi Amy,
Wow—thank you so much for your amazing review and for coming back to us for a second time.
We're absolutely delighted to hear that everything from the ordering process to the final installation exceeded your expectations. It’s fantastic to know the shutters were easy to install and look great in your space.
We truly appreciate your recommendation and can’t wait to help you again in the future.
Kind regards
The DIY Shutters Team
Brilliant shutters and lovely team but delivery shocking
Ordering process really straight forward. Very helpful phone call to check measurements before order confirmed. Reasonably quick manufacture (about 10-14 days). Shutters are great quality, very easy to install and look beautiful. Sadly they lost a star because the delivery firm they use are appalling - considering the cost, notifying you of delivery after 10 on the day of delivery when not everyone works from home anymore is really unworkable. Contacted the team at DIY shutters who were really responsive and tried to help but it’s seems the delivery company didn’t care about committing to convenient dates and changed regularly at the last minute to an inconvenient date. Also didn’t respond to the team at DIY shutters. Finally got my shutters, dumped in full view on my front door whilst I was at work - thankfully no one walked off with them. They really need to consider the delivery company they use considering the cost and value of the packages. In two minds about ordering again for my top floor windows (even though I’d love to) purely because I can’t just wait in on the off chance I might get a delivery!
14 april 2025
Antwoord van DIY Shutters
Hi Angela,
Thank you so much for your detailed feedback and kind words about the ordering process, product quality, and our team’s support—we’re really pleased to hear you’re happy with your shutters!
We’re truly sorry to hear about your delivery experience. We completely understand how frustrating it is to deal with last-minute changes and lack of communication, especially when you’ve made arrangements to be available. This isn’t the level of service we expect from our delivery partners, and your feedback has been passed on to the relevant team for review.
We’re actively exploring ways to improve the delivery experience, as we know how important it is—especially for valuable, made-to-measure items like these. We’d love the chance to help with your top floor windows in the future and will do everything we can to make the process smoother.
Thanks again for your honest review—it really helps us improve.
Kind regards,
The Team @ DIY Shutters
Brilliant and heloful
14 mei 2025
Antwoord van DIY Shutters
Hi Rachel,
Thank you for your lovely five star review.
We're so pleased to hear that you're happy with your shutters and found our service helpful. Your feedback means a lot to us, and we're always here if you need anything in the future.
Kind regards,
The DIY Shutters Team
Faultless service, and product.
We have used this company on a previous order and we are extremely happy with the product, Diy shutters
Are fantastic, there service and information and in their products we cannot fault, we will be ordering more as soon as we can.
8 april 2025
Antwoord van DIY Shutters
Hi Dave,
Thank you for the five star review. Very much appreciated by all on the team , be we in the office or in the factory.
We look forward to working with you in the future.
Kind regards,
The Team @ DIY Shutters
First time using DIY Shutters
First time using DIY Shutters. Great shutters and easy to fit, perfect, thank you.
11 maart 2025
Antwoord van DIY Shutters
Hi Dean,
We are thrilled with your 5* review, thank you for taking the time to share your experience.
We hope you love your shutters for many years to come!
Best Wishes,
The Customer Service Team
Antwoord van DIY Shutters
Thank you for your 5* review, David!
We hope that you will return to us to update your review once you have received your shutters, as we would love to hear your feedback.
Best Wishes,
The Customer Service Team
Easy to follow instructions and videos…
Easy to follow instructions and videos on how to measure up for the shutters we wanted.
Helpful call back to confirm everything on our order was correct.
25 maart 2025
Antwoord van DIY Shutters
Hi Tim,
Thank your for your 5* review and feedback on our measuring guides. We appreciate you taking the time to share your experience with others.
Best Wishes,
The Customer Service Team
I'm a returning customer
I'm a returning customer. The service is always good and the quality of the shutters is excellent. Just be patient with delivery as it is around 12 weeks.
18 maart 2025
Antwoord van DIY Shutters
Mr McBurney,
Thank you for using us again, and for your 5* review.
Best Wishes
The Customer Service Team
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