DIY Shutters Reviews 

The service is exceptional! We had a problem with one of our shutters, they were replaces straight away, no quabbles....Thankyou for making affordable shutters and also offering the best customer service all round!

Very easy to order the desired product and prompt service.

I received the shutter last week which I ordered in Dec, manufacturing and delivery felt a tad long but maybe expected due Christmas.

Upon receipt, the shutter doesn't match the installation guides. The shutter has pre drilled sunken holes on the front of the frame and cannot be attached to the recess wall. I spoke to several people prior to purchase and they told me the correct frame to get and were very helpful but nonetheless, the frame received doesn't meet the correct fitting.

In addition, they've supplied stickers to cover said pre drilled holes which I assume are for after installation, these are firstly super cheap and lacks any high standard and secondly different colour to the frame.

I've now sent 3 emails asking if there's been a mistake in the manufacture and requested a call back. I have now had silence and no response for 2 days.

It's disheartening seeing all the positive reviews when I've had such a terrible experience.

A really good service and a quality product

Very helpful. And very knowledgeable. Constantly in touch, and went through the process of getting the measurements for the shutters l want right. I shall probably order another shutter in the not so distant future.

I found this company very helpful in taking me through the process of ordering shutters for my home. They have very good videos showing you what to do to get the correct fit for your home. I also found them very helpful and patient when I contacted them (more than once) to double check that I had done everything correctly. I also found the cost very reasonable, cannot wait to see the finished product.

Simple process. Good communications

Easy to use website with helpful video guides to help you through the measuring and ordering process. But that wasn’t the best bit! A follow up call from the patient customer support to talk through my assumptions and understanding was excellent, and vital as it turned out! A couple of tweaks later and the order is complete, I’m very happy with the service.

Great service from the team here. Always double check you've followed the correct measuring method before finalising the order.

Placed my order, which was really easy online. This was then followed up with a personal call to check the measurements and any other factors with the installation. Very professional 👏

Excellent. I placed an order for blinds and DIY shutters noted that I had previously ordered a similar product but in a slightly different colour. They contacted me to advise of the colour difference before processing the order. As a result, I’ll have matching blinds! Thank you for checking with me before processing the order.

The website is self-explanatory and easy to use. The free samles were dispatched quickly. The assistants are very helpful on the phone and are able to answer all questions. Having now made my order, if the timely delivery and quality of my order are similarly dealt with, I will be very satisfied.

smooth process, will continue to use them

Personal touch with the phone call and verification process

Great company to deal with. I’ve used DIY shutters before and I have recently placed another order. The quality and service is second to none. Very good website, easy to understand and navigate.

The after sales service so far has been fantastic!

Excellant service and advice
Previous order ontime
good quality Product

Easy to follow instructions and timely help when needed on both email and phone.

Just triple check your measurements :-)

This is my third time of using them and have no hesitation in using them again.