We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Toon meer
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Really quick service only called today and come straight away,same day. Aaron was lovely polite man explain what was happening and going to happen very happy with the service
ECP EXTRACTOR BROKE DOWN AFTER 1 WEEK. MAYBE NOT THE FAULT OF YOUR MECHANIC. POSSIBLE IT WAS FAULTY EX WORKS!!!! WOULD LIKE YOU TO ARRANGE A F/u VISIT TO REPAIR. THANK YOU. GRAHAM FORD. FORNCET... Toon meer
Aaron has had to visit a couple of times for different parts for my tumble dryer. He has always been friendly and professional. explained everything even breaking down the jargon for me.
Bedrijfsgegevens
Geschreven door het bedrijf
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Contactgegevens
21 Regal Drive, CB7 5BE, Ely, Verenigd Koninkrijk
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Uitstekend
247 reviews
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Fantastic service
Fantastic service. Great communication and very reliable. Definitely recommend them highly.
3 juli 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Mark,
Thank you for your fantastic feedback. We’re delighted to hear that you received such excellent service and found our communication to be great throughout the process. Reliability and keeping our customers well informed are extremely important to us, so it’s wonderful to know that this was reflected in your experience.
Kind Regards,
Dolphin Appliance Care
The gentleman that came today was very…
The gentleman that came today was very helpful and polite!
3 juli 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Danielle,
Thank you for your kind feedback. We’re delighted to hear that the engineer who visited you was both helpful and polite. Providing a friendly and professional service is something we take great pride in, so it’s wonderful to know that this was reflected in your experience.
We truly appreciate your 5-star review and your support.
Kind Regards,
Dolphin Appliance Care
Louis arrived promptly and diagnosed…
Louis arrived promptly and diagnosed the problem almost immediately. He was very knowledgeable and explained what had to be done and was finished quickly and efficiently.
Very happy with his work
3 juli 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Melanie,
Thank you for your wonderful feedback. We’re delighted to hear that Louis arrived promptly, quickly diagnosed the issue, and completed the repair efficiently. Providing clear explanations and sharing our knowledge is an important part of the service we aim to deliver, so it is great to know that Louis kept you fully informed throughout.
We will be sure to pass on your kind comments to him. Thank you for your 5-star review, and we’re pleased to hear that you were so happy with his work.
Kind Regards,
Dolphin Appliance Care
Engineer Aaron was fantastic
Engineer Aaron was fantastic. Old cooker but decent one and he advised to repair it. Parts reasonably priced and arrived within 48hrs but unfortunately when Engineer went to fit parts one had been ordered wrong. Parts depment rectified their mistake quickly and got part delivered next day so Engineer could complete job day after. Engineer instrumental in getting it all sorted. What could have been a disaster as oven needed within the week was avoided. Very happy will use again
2 juli 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Mrs Welsh,
Thank you for taking the time to share your experience. We’re delighted to hear that Aaron provided such excellent service and helped ensure your cooker could be repaired rather than replaced. It’s great to know that he kept everything on track and worked with our team to find the best solution for you.
We’d also like to thank you for your patience when an incorrect part was supplied. While we’re sorry for the mistake, we’re pleased that our Parts Department was able to act quickly to resolve the issue and get the correct part delivered promptly, allowing the repair to be completed within the timeframe you needed.
Your feedback highlights exactly what we strive for: putting things right quickly when issues arise and working together to achieve the best outcome for our customers. We’re delighted we could turn the situation around and that you were happy with the final result.
Kind Regards,
Dolphin Appliance Care
Seamless fix
Punctual, quick to identify the problem and quick to fix with little hassle. Thanks.
1 juli 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Samuel,
Thank you for your wonderful feedback. We’re delighted to hear that you found the service seamless and hassle-free. It’s great to know that the issue was identified quickly and resolved efficiently, and that everything was completed promptly and professionally.
Kind Regards,
Dolphin Appliance Care
Dishwasher had leaked all over the…
Dishwasher had leaked all over the kitchen a very cheerful Callum came the very next day and went above and beyond to repair the broken waste pipe for me, I would definitely recommend Callum , and he also gave me tips on fridge freezers during this hot spell thank you Callum! without a doubt five star service
2 juli 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Sarah,
Thank you for your fantastic feedback. We’re delighted to hear that Callum was able to attend so quickly and go above and beyond to repair the broken waste pipe on your dishwasher. We understand how stressful it can be when an appliance leak causes disruption, so it’s great to know that Callum was able to get everything sorted for you.
It’s also wonderful to hear that he took the time to share some helpful advice about fridge freezers during the recent hot weather. We’ll be sure to pass on your kind words to him, he’ll be thrilled to know his efforts were appreciated.
Thank you for your recommendation and for awarding us five stars.
Kind Regards,
Dolphin Appliance Care
Very Efficient Engineer
A very pleasant Engineer sorted the problem with
my washing machine in no time.
15 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Christina,
Thank you for your wonderful feedback. We’re delighted to hear that our engineer was able to quickly identify and resolve the problem with your washing machine. Providing an efficient service alongside a friendly and professional approach is something we strive for, so it’s great to know this was reflected in your experience.
We truly appreciate your 5-star review and your kind comments.
Kind Regards,
Dolphin Appliance Care
Aaron - Samsung Washing Machine
Aaron was very pleasant and kept me informed what was going on.
He is a credit to your company.
1 juli 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Tracey,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron provided such a positive experience. Keeping our customers informed throughout the repair process is something we take great pride in, so it’s fantastic to know that Aaron kept you updated every step of the way.
We’ll be sure to pass on your kind words to him, he’ll be pleased to know his efforts were appreciated. Thank you for recognising him as a credit to our company.
Kind Regards,
Dolphin Appliance Care
Fast and efficient service very polite…
Fast and efficient service very polite and knowledgeable engineer
30 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Tracy,
Thank you for your kind feedback. We’re delighted to hear that you received a fast and efficient service and that our engineer was polite, professional, and knowledgeable throughout the visit.
We truly appreciate your 5-star review and are pleased we could help.
Kind Regards,
Dolphin Appliance Care
Great service
Louis was very professional and friendly and listened to my worries. He attempted a full repair but explained the problem and advised my next move which made a lot of sense. Thank you Louis
29 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Ann,
Thank you for your wonderful feedback. We’re delighted to hear that Louis provided such a professional and friendly service. It’s great to know that he took the time to listen to your concerns, thoroughly investigate the issue, and clearly explain the problem and the most sensible next steps.
We’ll be sure to pass your kind comments on to Louis, who will be pleased to know his advice and support were appreciated.
Kind Regards,
Dolphin Appliance Care
The engineer couldn't figure out whats…
The engineer couldn't figure out whats was going on with my tumble dryer.
He was courteous and explained things well. I just dont know this can be fixed as he asked me to take a video when it happens but im never in the same room when I use the tumble dryer.
29 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Sara,
Thank you for taking the time to leave your feedback. We’re pleased to hear that our engineer was courteous, explained everything clearly, and did their best to investigate the issue with your tumble dryer.
We understand your frustration regarding the intermittent nature of the fault and appreciate that it can be difficult to capture on video when it doesn’t happen consistently or when you’re not nearby. Information like this can often help us identify faults that aren’t present during a visit, but we completely understand the challenge.
Thank you again for your feedback, and we hope we can help get the issue resolved for you.
Kind Regards,
Dolphin Appliance Care
Quick and competent repair
Aaron was friendly and knowledgeable. He gave us some good advice going forward too.
He was quick to solve the fault, and fixed it quickly.
29 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear David,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron provided such a friendly and knowledgeable service. It’s great to know that he was able to quickly identify and resolve the fault, while also offering helpful advice for the future.
We truly appreciate your kind comments and your 5-star review.
Kind Regards,
Dolphin Appliance Care
great service
repairman Andrew was friendly , on time and did a quick washing machine drain blockage repair .
have done two washes since all working well
26 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Darryl,
Thank you for your kind feedback. We’re delighted to hear that Andrew provided friendly and punctual service and was able to resolve the washing machine blockage quickly. It’s great to know everything has been working well since the repair. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Very disappointing experience from…
Very disappointing experience from start to finish.
We were originally told by Domestic & General that an engineer would attend yesterday, but nobody turned up. We then received a text message from 07*** ****** stating that the washing machine engineer would arrive between 7:30am and 9:00am. By 11:00am there was still no sign of anyone, so I called Dolphin Appliance Care. The woman I spoke to was quite rude, claimed she didn't recognise the text number, said their engineers don't start until 8:00am, and insisted the appointment was actually between 2:00pm and 6:00pm. [Dophin say they do not know this number, ergo it is not thier Personal Data] She also claimed they had received nothing from Domestic & General, which was confusing given that they clearly had our job booked.
The engineer then unexpectedly arrived at around midday. He said the drain hose was blocked, cleared it, and left.
Unfortunately, the washing machine was not repaired. As soon as we started tackling a week's backlog of washing, it became obvious the fault was exactly the same. The machine still wouldn't spin and continued to default to a drain and spin cycle that also failed.
I called the engineer immediately to explain that the machine was still not working. His response showed complete disinterest. He simply said I would have to contact Domestic & General, rebook the repair, and wait another week.
Poor communication, poor customer service, and an ineffective repair. I appreciate that faults can sometimes be difficult to diagnose, but the dismissive attitude after the unsuccessful repair was unacceptable. I would not recommend this company based on my experience.
25 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Thank you for taking the time to share your feedback. We’re sorry that your initial experience did not meet the standard of service we aim to provide, and we apologise for the frustration this caused.
Following your complaint, we acted quickly to investigate the concerns raised and arranged for a Team Leader to attend on the same day we received the complaint to reassess the appliance and ensure the matter was progressed without further delay. We appreciate that this did not undo the inconvenience you had already experienced, but we wanted to resolve the situation as promptly as possible.
Following this visit, your insurance provider has since decided to pursue an alternative resolution rather than continue with the repair. While that decision rests with your insurer, we hope our actions demonstrated our commitment to putting things right once the issues were brought to our attention.
We appreciate your feedback, as it helps us review and improve both our communication and customer service.
Kind Regards,
Dolphin Appliance Care
Engineer arrived on time but poor communication and reporting
Engineer arrived on time. Unplugged power at the appliance (was already unplugged at the wall). Requested plugging in at wall, plugged in power at the device and switched appliance on. The appliance started working. When asked what the problem was replied "i do not know". However reported to Leibherr the appliance had not been switched ON. While I am aware that intermittent faults are difficult to diagnose, his report was totally inaccurate.
26 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Chris,
Thank you for your feedback. We're pleased to hear that our engineer arrived on time and that your appliance was left working correctly following the visit.
We're sorry, however, that you felt the explanation provided and the subsequent report did not reflect your experience. We understand how important clear communication is, particularly when dealing with an intermittent fault where the cause may not be immediately apparent.
Our engineers always aim to explain the work carried out and accurately document their findings. We appreciate your comments and will use them as feedback to reinforce the importance of ensuring customers fully understand the outcome of a visit and the actions taken.
Kind Regards,
Dolphin Appliance Care
Aaron is a Top Man and fixed the seal…
Aaron is a Top Man and fixed the seal on our fridge in a few days as part needed ordering.
Fab service! 5* s
Thank You Aaron
Regards
Colin
22 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Colin,
Thank you for your fantastic feedback. We’re really pleased to hear that Aaron was able to get everything sorted for you, even with the part needing to be ordered, and that you were happy with the service throughout.
We’ll be sure to pass your kind comments on to Aaron, he’ll really appreciate it.
Kind Regards,
Dolphin Appliance Care
Lg American fridge freezer
My American fridge freezer was leaking water from freezer on Monday morning, I phoned Domestic &General as soon as it opened and requested an engineer, earliest date they had was Wednesday,thy told me the name of the company who would be coming and suggested I phone them to see if any cancellations prior to Wednesday, this I did, they said they would let me know if any cancellations became available, I wasn’t expecting to hear anything, but I then had a call on Monday(same day) to say they had a cancellation for Tuesday(today) fantastic news! And that my engineer would text me his ETA Monday evening, text duly arrived engineer coming between 7.30am- 8am on Tuesday Morning. Engineer arrived as said, sent his report in. A little while later I got an email from D&G to say with my insurance cover I had I could choose a new fridge freezer, they would deliver & collect my faulty one, and this would happen on Wednesday! Wow! what fantastic service from all parties,my engineer was Alan, who was brilliant, explaining the procedure. A very polite knowledgable man, a credit to Dolphin Appliance.
23 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Diane,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you received such a seamless and efficient service, from your initial contact through to the final outcome.
It’s great to know that we were able to accommodate an earlier appointment through a cancellation, and that everything was clearly communicated along the way. We’re especially pleased to hear that Alan provided such a professional, knowledgeable, and supportive service, he will be really appreciative of your kind words.
We’re glad the process resulted in a successful outcome for you, and we truly appreciate your feedback about the service from all parties involved.
Kind Regards,
Dolphin Appliance Care
Great service
Richard was great and the communication from Dolphin Appliances was really good. Richard arrived on time, was friendly and thorough in trying to resolve an issue with our fridge. He explained the process clearly and what the next steps would be. Would recommend
19 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Holly,
Thank you for your great feedback. We’re really pleased to hear that Richard provided such a friendly and thorough service, and that he was able to clearly explain both the issue and the next steps. It’s also fantastic to know that you were happy with the communication from our team throughout.
Kind Regards,
Dolphin Appliance Care
Good,fast service.
Aaron was polite, friendly and arrived on time. He diagnosed the problem quickly and efficiently.
22 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Lesley,
Thank you for your kind feedback. We’re really pleased to hear that Aaron provided a polite and friendly service, arrived on time, and was able to diagnose the issue quickly and efficiently.
We truly appreciate your 5 star review and your comments.
Kind Regards,
Dolphin Appliance Care
Louis was prompt and professional
Louis was prompt, polite and great at efficiently locating the issue and fixing it as soon as he was able. Only issue was we had to wait longer than they usually take (over a week) would recommend Louis
19 juni 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Thank you for your feedback. We’re really pleased to hear that Louis provided a prompt, professional, and efficient service, quickly diagnosing and resolving the issue for you.
We’re sorry to hear that the wait time was longer than expected on this occasion, but we truly appreciate your patience and your recommendation of Louis.
Kind Regards,
Dolphin Appliance Care
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