Tim visited our house and gave us ideas of what was possible. We then visited the shop and chose our sink, worktop and cupboards. Morgan's put us in touch with one of their recommended plumbers, who w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Took just under 2 weeks to receive all my items terrible service how can a small company survive with these lead times Especially when I paid for delivery for between 3-5 days will not use this comp... Toon meer
Bedrijf heeft geantwoord
used electrical counter for the first time. Will certainly use them again. Ordering online was a breeze. Response was excellent and kept up to date wih the process of my order. Invoice was emailed... Toon meer
Brilliant service, delivery was so fast and packaging was good. There was one small error in my order of wrong item in the incorrect box but it was handled and rectified so well by Charlotte and her t... Toon meer
Bedrijfsgegevens
Over The Electrical Counter
Geschreven door het bedrijf
Established in 2010, The Electrical Counter is an independent electrical wholesaler supplying customers across the UK. We offer a huge range of electrical products from trusted industry brands, with competitive pricing, reliable stock and friendly, knowledgeable support.
Whether you're an electrician, contractor, business or homeowner, you can shop online for everything from switches and sockets and lighting through to circuit protection, heating, security, smart home products and EV charging. We also offer FREE nationwide delivery on orders over £150.
Our range includes leading manufacturers such as BG, Ansell Lighting, Scolmore Group and many more, with products for domestic, commercial and professional electrical installations.
Shop our electrical ranges:
Switches & Sockets
Lighting
Light Bulbs & Lamps
Circuit Protection
CCTV, Fire & Security
Heating & Ventilation
Wiring Accessories
Smart Home
Water Heating & Cooling
Tools, Fixings & Workwear
EV Charging & Renewables
Controllers & Timers
Networking & Multimedia
At The Electrical Counter, we focus on great products, competitive prices, fast delivery and real support from a knowledgeable team when you need it.
Meet The Team Behind The Electrical Counter
Geschreven door het bedrijf
- Free Delivery On Orders Over £150
- All orders over £150(inc VAT) delivered to your door Free Of Charge.
- Friendly Helpful Advice
- Unsure of what you need to order? Call our experienced team - we are here to help.
Contactgegevens
Unit 1 Brookfield Industrial Estate, Leacon Road, TN23 4TU, Ashford, Verenigd Koninkrijk
- 01233 469228
- sales@electricalcounter.co.uk
- www.electricalcounter.co.uk
4,5
Uitstekend
13K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 18% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Extremely poor communication from all…
Extremely poor communication from all concerned especially courier, long delivery time. Cancelled order in the end. Still haven’t heard about my refund.
10 oktober 2026
Antwoord van The Electrical Counter
Hi Jay,
We’re sorry the delivery delays and uncertainty over your refund have left you disappointed.
Your order was placed on 26 September and included a Wylex item advertised with a 7–10 day lead time. That item arrived with us on 2 October, and we dispatched your complete order the same day, ahead of the stated lead time. We also sent order preparation and dispatch notifications.
Unfortunately, delivery was then delayed by DHL. We chased the courier on 5 October and, following your cancellation, requested that the parcel be returned to us on 8 October.
Normally, we process the refund once the goods have arrived back with us. However, on this occasion we have instructed that your full refund be processed today, without waiting for the parcel to return. We will confirm this to you directly once it has been processed.
Although we dispatched the goods promptly, we recognise that the overall delivery and cancellation experience has been frustrating.
Kind regards,
The Electrical Counter
What a lovely experience
What a lovely experience, ordered the wrong parts twice, and a BIG THANKYOU to Holly for sorting it out for me. This is what Companies used to be like 30 years ago, would certainly recommend them to anybody.
Ray Barton
6 oktober 2026
Bulbs perfect but the DHL not good at…
Bulbs perfect but the DHL not good at all they kept on changing delivery dates
9 oktober 2026
Antwoord van The Electrical Counter
Hi Harry,
We’re very pleased you’re happy with the bulbs, and we’re sorry DHL kept changing your delivery dates.
We use DHL and have sent over 53,000 consignments with them so far this year. Our figures show that 99.99% arrive safely and on time. We are aware of issues at certain depots and with some agency drivers, and we’re currently addressing these with DHL.
Thank you very much for your custom, and we hope you’ll buy from us again soon.
Kind regards,
The Electrical Counter
Good looking sockets
Fast delivery, competitive pricing. Not installed yet but I love the look of them
9 oktober 2026
A go-to supplier
Even though it was my fault, Customer Service was extremely helpful after I made a mistake in my order. They also kindly split a dispatch so that important items could get to me straight away. They have a great selection of products, and their prices are always among the most competitive.
3 september 2026
Review zonder uitnodiging
Excellent service
8 oktober 2026
Everything was great
Everything was great. Easy ordering, fast delivery, and no issues whatsoever. Highly recommended.
8 oktober 2026
Excellent service and very good prices
8 oktober 2026
The best way to judge any supplier is…
The best way to judge any supplier is by how they respond when things aren't quite right. I bought an item with a defect from manufacture and after I sent a photograph it was replaced immediatley so the job was not held up. Cant ask for more than that.
4 oktober 2026
Fast efficient service and delivery
6 oktober 2026
The items were as described and…
The items were as described and delivered very quickly
6 oktober 2026
Never had a problem with their service
Never had a problem with their service. Speedy delivery and fair priced, good quality items.
8 september 2026
The product was whlight bulbsat was ordered and…
The product was what was ordered and delivered on time
5 oktober 2026
competetive price for my purchase.
competetive price for my purchase.
Discussed on telephone my requirements, they were veru helpful and pleasant to deal with.
Definitely reccommend these guys.
4 oktober 2026
Great Customer Service
Great Customer Service
Had to return an item that had been sent out wrong. Replacement received very quickly.
21 september 2026
Good service and good value
Good service and good value, very quick delivery will definitely buy from again.
28 september 2026
Superb service
Superb service, prompt response by staff on a small query - no waiting on phone to speak to a real person
Recommended highly
2 oktober 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.