I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from J... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am happy to give John Grose Ipswich top marks for helping me choose my new Ford Puma, what model best suited my needs etc. They also offered me the most competitive purchase price. My contact at Jo... Toon meer
Bedrijf heeft geantwoord
I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this... Toon meer
Bedrijf heeft geantwoord
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Award winning customer service from EmployeeVoucher.co.uk
Geschreven door het bedrijf
- Customer service is at the heart of our business
- As part of the John Grose Group we are very proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contactgegevens
Ransomes Europark, IP3 9BE, Ipswich, Verenigd Koninkrijk
- 01473 550456
- privilegeteam@employeevoucher.co.uk
- www.employeevoucher.co.uk
4,9
Uitstekend
963 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
New car purchase
Ryan handled everything and made the whole process of purchasing my new car easy.
27 augustus 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
My Experience in using John Grose
Very professional from start to finish.Kept well informed throughout the process.Will recommend.
25 augustus 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Buy with confidence
A great experience from start to finish. Made to feel like a valued customer
1 september 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Easy transition from start to finish
1 september 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Great customer service from Stuart and…
Great customer service from Stuart and the team at Woodbridge. A massive thank you for everything.
30 augustus 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Trustwothy. Communicative ,helpful. James Honeywood as lead sales person was great
See my review
1 september 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with James, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
Ford Puma MHEV ST-line
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful and always asking is there anything else they can do. Even got delivered to the door in South Wales. Best customer service I've had with cars without a doubt. Highly recommend!!
28 augustus 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Very helpful
22 augustus 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
James was outstanding
The sale rep was brilliant helped me all the way,many thank once again James,john grouse was once again top with their service
6 september 2025
Antwoord van EmployeeVoucher.co.uk
We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Easy to arrange and negotiate vehicle…
Easy to arrange and negotiate vehicle purchase. No complications.
27 augustus 2025
Antwoord van EmployeeVoucher.co.uk
Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Antwoord van EmployeeVoucher.co.uk
It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Kuga 2025 titanium x blk
Nice and easy process, good customer care, very helpful with any questions and willing to offer help after picking up car if required, would add this was the case with others within the showroom, thank you.
1 augustus 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for leaving this great feedback, let us know if there is anything else we could have done. Best wishes, John Grose Customer Service.
Great experience
Great experience. I've brought many ford's over the years from different ford franchises around the country and can say this was an easy stress free experience. No pressure, with all figures laid out. Stuart was straight to the point and I truly felt like a valued customer.
30 juli 2025
Antwoord van EmployeeVoucher.co.uk
Hi Ash. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with Stuart, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
Great experience with Jack at John…
Great experience with Jack at John Grose . Ordered a new car and within 2 weeks picked it up . Process was very easy and handover was smooth with no problems . Overall great experience.
29 juli 2025
Antwoord van EmployeeVoucher.co.uk
Hi Andrew. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to Jack. Best wishes, John Grose Customer Service.
Ryan kept me informed from the…
Ryan kept me informed from the beginning of ordering my car till the delivery of it .
26 juli 2025
Antwoord van EmployeeVoucher.co.uk
Hi Tina. Thank you for sharing your 5-star review with us. We are very happy Ryan could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Excellent service provided Ryan
Excellent service provided Ryan . Kept me informed day by day on become delivery.
25 juli 2025
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Buying a new car at John Groce
Very simple experience. No faff or hassle. So straightforward.
17 juli 2025
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Very professional keeping you informed…
Very professional keeping you informed at every step.
21 juni 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
It took a long time but love it!
It took a long time for my order to be built and over staff changes. I finally got my new car and I am very pleased with it
25 juni 2025
Antwoord van EmployeeVoucher.co.uk
Good Morning. We're so glad you're enjoying your new car! Thank you for visiting us and we're only a phone call away should you need anything. Best wishes, John Grose Customer Service.
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