A very clear and straightforward process. The initial amount offered for my wife’s iPhone was what we received. No fuss and all very swiftly dealt with. The money went into my PayPal account within a... Toon meer
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Lees wat reviewers zeggen
Just to set the record straight although these guys are better than some of the trade-in companies out there they don't pay you what they originally offer you as mentioned on other posts. My phone did... Toon meer
Absolutely fantastic company!! I first decided to trade in my old samsung galaxy note 20 256gb with Music Magpie who decided that my phone had been subjected to heavy wear & tear (it was alway... Toon meer
I had always given my old phones away so a trade-in was a new experience. Found envirofone by chance. Offered a good price and instructions easy to follow. The phone was collected from home by Roya... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Envirofone
Geschreven door het bedrijf
Of the UK mobile phone recyclers, we’re one of the longest running recyclers with over 15 years’ experience helping customers get cash for their old devices, we don't just buy phones we also Sell phones for a fraction of the RRP. Both buying and selling devices take place on the same website making it really simple for you to upgrade your phone at any time.
BUY TECH
SELL TECH
Envirofone
Geschreven door het bedrijf
- 15 Years Experience
- We are the longest running mobile phone recycler with over 15 years experience offering cash for your mobile phones and buy a refurbished phone for a fraction of the RRP
- Over 4 Million Happy Customers
- We've paid out millions and given countless phones a new home!
- Free Enviropack & Free postage
- We make it as simple as possible when selling your device we send you a handy Enviropack so you can securely wrap your device when sending to us, plus its free to send!
- Get 12% More with Envirocash
- Our E-wallet payment method 'EnviroCash' allows you to get extra for your old unwanted devices to spend on a premium quality refurbished phone which includes a 12 month warranty. Simply sell it, send it and spend it. So, if you're ready to upgrade, go to Envirofone.
- We accept damaged phones!
- We test each phone individually so you get an individual price based on individual faults. And if you're not happy with the offer we will return if free of charge.
- Price Promise
- We pay the price quoted on our website or we’ll return your phone completely free of charge.(Some mobile phone recyclers charge!)
- Same Day Payment
- We use Faster Payments, so you get paid into your bank account on the same day
- Buy refurbished devices
- We sell a wide range of premium mobile phones, tablets, wearables, consoles and accessories.
- 12 Month Warranty
- We offer a 12 month warranty on all phones purchased via the website. This means you’ll have peace of mind when buying from us.
Contactgegevens
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, Devon, Verenigd Koninkrijk
- 03301 653028
- enquiries@envirofone.com
- www.envirofone.com
4,7
Uitstekend
46K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great service I used for sending…
Great service I used for sending damaged electronic which I couldn't recycle nearby and got few pound out of it
30 april 2026
Antwoord van Envirofone
Thank you for your lovely review! We're so glad we could help with your damaged device and that you got some money back out of it too. That's what we're here for! We hope to see you again soon. 😊
Rapid turnaround
Rapid turnaround and payment received within a few days of sending off the phone.
27 april 2026
Antwoord van Envirofone
Thank you for your kind words! We're really pleased to hear the turnaround was speedy and that payment landed quickly after sending your phone off. We hope to see you again soon! 😊
Antwoord van Envirofone
Thank you so much for the lovely review! We are delighted to hear our service was fast, effective, and entirely problem free. Your kind words truly mean a lot, and we hope to help you again in the future!
Second time using envirophone and…
Second time using envirophone and absolutely top class service. No messing about with the offer made. Item delivered, checked and money paid the same day. Will definitely be using again A+ service
29 april 2026
Antwoord van Envirofone
Thank you so much for the brilliant review and for choosing Envirofone for a second time! We are thrilled to hear the offer was honoured with no fuss and that your item was delivered, checked, and paid for all on the same day. Top class service is exactly what we aim for, so your kind words truly mean a lot. We look forward to helping you again in the future!
Seller beware
Edited following my experience disputing with Envirofone.
- My phone was sent in with no damage, only surface scratches.
- The phone was valued in good condition (accounting for the scratches) at £195
- Envirofone offered £60 when they received it
- When I disputed, Envirofone sent pictures of my device with FRESH scuff marks along the device consistent with a drop/scrape on a rough surface. This was obviously fresh given the dusting around the scuffs.
- There was also a gouge in the screen with missing glass particles next to these scuffs which was not present when I sent.
- Envirofone said they only photograph AFTER a dispute.
- They REFUSED to acknowledge my concerns surrounding the scuffs. Then claimed I was accusing them of deliberate damage.
- They REFUSED to send photos of the packaging. So if your phone gets damaged in transit, dont expect to be able to claim the damage from the courier.
- I checked with my fingernail before dispatching that the scratches were surface level only. Envirofone said I might have missed the deep gouge as it was "very subtle" despite knocking £135 off my valuation.
- Envirofone claim the faulty 'upto' £120 is an upto based on the condition, yet the baseline £120 already allows for heavy wear and tear, physical damage and/or cracks to the screen. But then claimed the £60 was fair due to the "very subtle" crack that I could have "easily missed".
- I had photos of the device, showing no damage. Envirofone claimed these were not 'close enough' to show the damage as no damage was visible.
The whole process lacked transparency and I will never use Envirofone ever again. If anything goes wrong, you're on your own and my only other option was to get a device back in worse condition than I sent it with no recourse or adequate explanation.
Original review:Sent my S24 in good condition. Offer reduced from £195 to £60 claiming a cracked screen — below their own published Faulty minimum price.
Their inspection photos, taken only after I disputed the offer, show scuff marks consistent with the device being placed face-down on a rough surface. These were not present when dispatched.
When challenged, their own team described the damage as a 'very subtle chip' — yet this was used to justify a Faulty classification. The offer has since been raised to £120 as 'goodwill', which conveniently aligns with the maximum Faulty price.
Fair condition on their website is a fixed £195 with no 'up to' caveat. Dispute ongoing.
28 april 2026
Review zonder uitnodiging
Antwoord van Envirofone
Thanks for taking the time to share your feedback. We’re sorry you feel disappointed with the experience.
Following inspection, the device was found to have screen damage which meant it fell into our Faulty grading category, as cracked screens require a full screen replacement. Samsung screen repairs are particularly costly, which significantly impacts the device value.
After reviewing the dispute, the payout was increased to £120 and payment was completed accordingly. We do appreciate your concerns regarding the condition and imagery provided, however we would never intentionally damage a customer’s device.
We understand not everyone will agree with grading outcomes, but we do always offer customers the option to have devices returned free of charge if they do not wish to proceed with a revised quote.
Brilliant service!
28 april 2026
Antwoord van Envirofone
Thank you so much for the lovely review! We are delighted to hear you had a brilliant experience with us. Your kind words truly mean a lot, and we hope to help you again in the future!
Quoted on Sunday, Paid by Tuesday
Quoted on Sunday, boxed and sent in on Monday, paid by Tuesday afternoon.
Informed along the way (had DPD app installed and chosen as sending service).
5* - Hassle free
28 april 2026
Antwoord van Envirofone
Thank you so much for the wonderful review! We are delighted to hear everything moved so smoothly, from quote on Sunday to payment by Tuesday afternoon, with clear updates along the way. Keeping things quick and hassle free is exactly what we aim for, so your kind words truly mean a lot. Thank you for the five stars, we hope to help you again in the future!
Antwoord van Envirofone
Thank you so much for the lovely review! We are delighted to hear our service was smooth and hassle free. Your kind words truly mean a lot, and we hope to help you again in the future!
Absolutely brilliant
Absolutely brilliant, fastest turn around ever!
Phones collected yesterday lunchtime, money in my bank by 5 today!!! Amazing! Thank you.
28 april 2026
Antwoord van Envirofone
Thank you so much for the brilliant review! We are thrilled to hear it was the fastest turnaround you have ever had, with your phones collected yesterday lunchtime and payment landing in your bank by 5pm today. Speed and efficiency are at the heart of what we do, so your kind words truly make our day. We hope to help you again in the future!
One of the best Trade in services…
One of the best Trade in services available. Price was true to the quote and very fast payment, same day as arrival. Wonderful experience overall 10/10!
23 april 2026
Antwoord van Envirofone
Thank you so much for the wonderful review! We are thrilled to hear you rate us as one of the best trade in services available. Honouring our quote and getting payment to you the very same day your phone arrived is exactly what we aim for, so it is lovely to know we delivered. Thank you for the fantastic 10 out of 10 rating, we hope to help you again in the future!
Very quick process and payment
Very quick process and payment! All was complete within 3 days. Price remained the same as initial quote. Definitely recommend! 🙂
27 april 2026
Antwoord van Envirofone
Thank you so much for the wonderful review! We are delighted to hear that everything was wrapped up within three days and that the price stayed exactly the same as your initial quote. Honesty and speed are at the heart of what we do, so it is lovely to know we delivered. Thank you for the kind recommendation, we hope to help you again in the future!
Antwoord van Envirofone
Thank you so much for the lovely review! We are delighted to hear you had a great experience with us. Your kind words truly mean a lot, and we hope to help you again in the future!
Very quick and easy process plus quick…
Very quick and easy process plus quick payment, thank you. Always use envirofone. Highly recommend.
27 april 2026
Antwoord van Envirofone
Thank you so much for the wonderful review and for being such a loyal customer! We are thrilled to hear the process was quick and easy and that your payment landed swiftly. It truly means the world to know you keep coming back to Envirofone. Thank you for the kind recommendation, we look forward to helping you again in the future!
Antwoord van Envirofone
Thank you so much for the lovely review! We are thrilled to hear the exchange was quick and that payment landed with you swiftly. Keeping things fast and easy is exactly what we aim for, and we hope to help you again in the future!
Antwoord van Envirofone
Thank you so much for the lovely review! We are delighted to hear you were happy with our service. Your kind words truly mean a lot, and we hope to help you again in the future!
Helpful & Quick
Customer service very helpful in answering questions, then trade-in was processed quickly once item was sent. Honest & honoured the price quoted after their assessment of item quality.
27 april 2026
Antwoord van Envirofone
Thank you so much for the lovely review! We are delighted to hear our customer service team was able to answer your questions and that the trade in was processed quickly once your item arrived. Honesty and transparency are at the heart of what we do, so it is wonderful to know we honoured the quoted price after our assessment. Your kind words truly mean a lot, and we hope to help you again in the future!
Sold them my PS5
Sold them my PS5 as I've built a gaming PC. The whole process was seamless and same day payment once they'd approved the condition it was in.
27 april 2026
Antwoord van Envirofone
Thank you so much for the brilliant review! We are delighted to hear the whole process was seamless and that payment landed with you the very same day once your PS5 was approved. Enjoy the new gaming PC, what a fantastic upgrade! Thank you for choosing Envirofone, and we hope to help you again in the future!
Easy to use service and fast payment.
27 april 2026
Antwoord van Envirofone
Thank you so much for the lovely review! We are delighted to hear you found our service easy to use and that payment was nice and fast. Your kind words truly mean a lot, and we hope to help you again in the future!
Great experience from start to finish…
Great experience from start to finish quick and easy exchange very professional
22 april 2026
Antwoord van Envirofone
Thank you so much for the wonderful review! We are thrilled to hear you had a great experience from start to finish and that the exchange was quick, easy, and professional. Your kind words truly mean a lot, and we hope to help you again in the future!
Antwoord van Envirofone
Thank you so much for the lovely review! We are delighted to hear the transaction was nice and quick. Your kind words truly mean a lot, and we hope to help you again in the future!
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