I’m very happy with the service I received. The process was quick and straightforward, and the staff were friendly, helpful, and professional. Everything was explained clearly, and I felt well looked... Toon meer
Bedrijf heeft geantwoord
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I has never heard of First Alternative but as they were 5star rated by Defacto I thought I would try them. I was not disappointed !! . Easy to arrange cover and had everything sorted quickly and easil... Toon meer
Bedrijf heeft geantwoord
Price was good and the website pretty straightforward once I found I had to keep scrolling down on Review prior to Pay. The prompts for additional cover were useful.
Although First Alternative were the cheapest on offer it was still very expensive for a very experienced driver. I find it grossly unfair that my 13yrs no claims bonus earned as a professional driver... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Contactgegevens
Reigate, Verenigd Koninkrijk
- www.firstalternative.com
4,6
Uitstekend
3K reviews
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Pretty cheeky if you ask me
Pretty cheeky if you ask me, don’t give you your no claims proof until the end date as it’s subject to change? Literally trying to find a new insurance company because these robbing people decided to put my renewal up despite no claims. So because of this I can’t purchase a new insurance policy.
24 september 2026
Review zonder uitnodiging
Antwoord van First Alternative
We're sorry this has been your experience. We issue proof of no claims discount on our renewal invitations to allow customer to shop around weeks in advance of their renewal date. Your renewal pack can be sent to new insurers as proof of no claims entitlement. Thanks for your review, Chloe.
Reliable and understand what customer …
Reliable and understand what customer wanted
24 september 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
You can't get some one to speak to…
You can't get some one to speak to direct so it doesn't makes me feel comfortable really
23 september 2026
Antwoord van First Alternative
We're sorry to hear this has been your experience. During our opening hours we've specialist available via live chat and telephony. Here is a link to all contact details and department opening times: https://bit.ly/4hxLOfE
No policy suspension
Unfortunately, you can't suspend the policy. For the rest it is fine with a very good price. I'm waiting this change to revise it at four or five stars.
22 januari 2026
Antwoord van First Alternative
Thank you for your review and feedback, Nicola.
A very easy setup regarding motor…
A very easy setup regarding motor vehicle insurance. Excellent and clear information and instructions. Excellent value for money pricing.
24 september 2026
Antwoord van First Alternative
We are pleased to hear this, thank you for the kind review.
Fast effective service no hassle price…
Fast effective service no hassle price was fair competitive
23 september 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Very straight forward no fuss or…
Very straight forward no fuss or hassle, and I’m happy that I’m with this company. Thank you very much
24 september 2026
Antwoord van First Alternative
Thank you for taking the time to leave us a review.
Antwoord van First Alternative
Thank you for taking the time to leave us a review.
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Easy to do the only down side is I…
Easy to do the only down side is I would say is it’s all AI, I would much prefer to talk to a person.
23 september 2026
Antwoord van First Alternative
If you ever need assistance you can call or chat with us via the 'Need Help' option on our website.
Thank you for taking the time to leave us a review.
Antwoord van First Alternative
Thank you for the feedback.
Antwoord van First Alternative
Thank you for the feedback.
So easy to do online with imediate
So easy to do online with imediate reply,the price was great and the websitte was eady to folllw
20 september 2026
Antwoord van First Alternative
Thank you for taking the time to leave us a review.
First Alternative are great
First Alternative are great. After receiving my insurance renewal, they were the first and best option, saving me £120 on the renewal price..! With money tight, this was fantastic. The site was easy to use and I managed to get exactly what I needed from it.
23 september 2026
Antwoord van First Alternative
We are pleased to hear this, thank you for the kind review.
Use the on line portal to change car…
Use the on line portal to change car put registration in gave me all the details press confirm get the changed price and now find out am not insured
21 september 2026
Antwoord van First Alternative
We are concerned to hear about the issues you encountered with your policy change and cover. If you'd like us to investigate this further for you, please email your review and policy details to trustpilot.feedback@esure.com. Thanks for your review.
Very competitive price and very easy to…
Very competitive price and very easy to set up.
23 september 2026
Antwoord van First Alternative
Thank you for the feedback.
I found it difficult to use
I found it difficult to use. I was timed out before I could complete a few times before I eventually got it done
22 september 2026
Antwoord van First Alternative
We appreciate you sharing your experience with us. We are actively looking to improve our service. Thank you for your review, Micheal.
Very competitive quote.
Very competitive quote.
Format of breakdown of quote easy to navigate.
A first rate service.
21 september 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Antwoord van First Alternative
Thank you for taking the time to leave us a review.
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