FirstPort Reviews 

Been requesting end of year account details for over 9 months .NOTHING !!
They spend our money but aren't transparent about sharing where it goes .
Contacted local MP to try and get some answers as this company has no respect for residents .

Tracy is lovely and very helpful, its very reassuring to know that Mum is in safe hands

1. Currently waiting for our lift to be repaired it’s been 1 year since it was first reported
2. Front door main entrance door reported last Sunday to out of hours tel no and was told they couldn’t send someone out even though it was a health and safety issue?
Today we cannot open the door( fire door)
Our property manager and his manager were aware of the lift and door when they attended a meeting at Merrill house and noted all the issues.
It’s now nearly November and we have the same issues?
I would advise anyone using Firstport to consider moving to a more reputable company that will actually take your money and react to issues which is something that Firstport are unable to do.
I’ve given them 1 star but believe me they are not even that good.

Angela is always caring, cheerful and helpful.

My mum speaks very highly of you and you’re always really helpful and friendly.

Poor Service – Stay Away

Very disappointing experience with FirstPort. I chased them for months about rubbish left outside the bin store, creating a potential safety hazard. My young son nearly tripped, yet progress and communication remained poor. I even had to include the CEO in my complaint emails to get attention. There was no Property Manager assigned for months, leaving residents without proper management. Despite repeated chasing, resolving the issue took far too much time and effort. Based on my experience, I would advise others to avoid using FirstPort. Residents deserve much better.

Ive always found that Clare is always helpful & friendly, nothing seems too much trouble. I appreciate the personal help she gave me when i fell.

I am a new resident here but have been made to feei very welcome,even bfore I arrived

Qudus and Olamide were absolutely phenomenal! Their hospitality, professionalism, and kindness were beyond exceptional. They went above and beyond to make everything perfect. Truly outstanding service from two amazing individuals who deserve the highest praise! ⭐⭐⭐⭐⭐

We have always found Martin very helpful when we have had any queries, and it is of course comforting to have someone resident on site.

Angela is the exact sort of take care of business kind of lady you want looking after the folk at Catton court! If you need an ear or a hand she's always there.

Lovely welcoming pull together community.

It’s very peaceful and relaxing got good people here always welcome to chat to you

I have previously left a 1 Star review but given I have STILL had no updates, no communications, and generally ignored, I feel the need to leave another.

Put simply, First Port pay zero attention to their 'customers'. They are literally ignored. They increase prices without any explanation of why, or what the prices are going towards. They repeatedly ignore emails, or fail to do what they say will happen.

We were given an estimated charge and when residents questioned it, they couldn't provide one. So, they were essentially just trying to get more money because they felt like it.

Additionally, the swings were removed from the park which is in theory maintained by First Port back in July. We have heard nothing since - so all the children now have a park with a swing frame, but no actual swings.

I have reported them and mentioned to Martin Lewis' team and we are progressing with legal action against them.

Put simply, this cowboy business should be avoided like the plague.

Martin is just a really friendly helpfully guy

My main reason for that score is because we have such a fantastic house, Manager.

Kane understood my query was pleasant with clear responses and resolved my confusion. He also sent me a statement which is very clear. Thank you

Rude and unprofessional staff.

Emailed a query to the property manager. Absolutely no response back to me, just handed it off to someone else. Total contempt for customers.

Poor service, only matched by their ability to poorly manage accounts and properties. An amateur organisation.

My mother is a resident at Admirals Court, Exmouth and I have to say that I am very happy with the property, its excellent location and in particular the House Manager, who is an absolute treasure.

Mother, at the grand age of 98 and a 1/2 loves the security of the property, the gardens, the social aspects and the layout of her flat. Having moved from a 4 bedroomed house, she was initially concerned, however she often tells me that she now wouldn't want to be anywhere else.

Don’t have any problems, Rachel is very good if something needs to be done it gets done, Rachel is very fair with all residents, and try’s very hard to get social activities going !!!

Rachel was very helpful when my mother was feeling a bit down, and sympatheticly chatted to her