I purchased a wall hung toilet cistern from B&Q which in turn was supplied by FNX. My plumber had some issues with the fitting and we needed a replacement outlet pipe and seals. Despite it being seve... Toon meer
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Lees wat reviewers zeggen
Honestly, who gets excited about a toilet seat? Me, apparently! The RAK Series 600 Soft Close Seat from FNX Bathroom is genuinely impressive. I insisted on the original, and the quality speaks volum... Toon meer
Order a cistern via Amazon and we had courier issues. FNX Bathrooms customer service were very responsive and helpful in trying to sort this out. Eventually delivered and cistern looks good, but yet t... Toon meer
Appalling service. Advised over the phone that an item was in stock and available for next day delivery and there would be no delay in posting. A week has passed and still no item posted. After postin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.
Contactgegevens
Unit 13 Samson House, SS15 6DR, Basildon, Verenigd Koninkrijk
- 01268222801
- info@fnxbathrooms.com
- www.fnxbathrooms.com
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Good product at a good price and…
Good product at a good price and delivered on time. I've used FNX before and I'll use them again.
We bought a towel radiator from FNX…
We bought a towel radiator from FNX recently and after fitting realised the temp control was missing. I emailed the company and they are going to send them out, even though we ordered quite a while ago. Brilliant service. Thank you!
Fast and efficient service
Fast and efficient service, item was as advertised and delivery was quick.
Had a very positive experience
Had a very positive experience. Chloe went above and beyond to help. Excellent communication and professional and friendly manner. :)
Fantastic customer service
My Nan was struggling with a faulty shower and Chloe sorted everything super quickly and efficiently. Had a new cartridge sent out to her within a couple of days of her emailing in. Thank you so much Chloe!!
Not a plumber - but you don't need to be.
Not being in the plumbing trade I was not exactly sure I was ordering the correct size for the part I needed. However, the website is very clear on specification and size.
It was still a bit of a wing-and-a-prayer but the item I received was exactly what I needed.
It arrived when expected, perfectly packed and ready for use.
Bad service
"This company is quick to take your money but extremely difficult when it comes to refunds. I had to repeatedly chase them, and instead of resolving the matter, they argued with me. Very unprofessional, frustrating experience, and I would not recommend them to anyone."
Customer service at its best !!!!!!
Great product and fantastic customer…
Great product and fantastic customer service when I was looking for something else !
Quick delivery and updates.
I paid for next day delivery Tuesday…
I paid for next day delivery Tuesday which didn’t arrive but not only that the courier never received the parcel for 2 days. Courier then contacted me to tell me the delivery was going to be the next day so Friday when no one was in to take receipt, rearranged for the next Tuesday which arrived today. Sorted!
just what i wanted when i wanted it…
just what i wanted when i wanted it fits the toilet pan and the adjustable pins were magic well done
easy ordering and delivery
Mixer mix up
I ordered a mixer tap from Onbuy who sources it from FNX Bathrooms
The mixer was not stocked by FNX but it seems Onbuy didn’t know this and charged me anyway. What a nightmare getting a refund
FNX were great when Onbuy finally spoke to them. It seems I am now being refunded … All due to Chloe in FNX office
Great company. Cut Onbuy out going forward they are not good at selling products they don’t have access to
Customer service is exceptional
Customer service is exceptional, sorted my problem out that the Royal Mail could not in returning product.
Nothing but 5 stars for this company…
Nothing but 5 stars for this company especially Chloe, she went above and beyond to make sure my items were there & anything damaged was replaced immediately without fuss. Thanks Lee
Great customer service
The item I ordered arrived damaged. I contacted FNX and they had a replacement with me the next day. Amazing customer service and reasonably priced products. Would buy from them again.
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