FNX Bathrooms Reviews 

Good customer service but bad delivery - Half of my order arrived next day via DX as promised through B&Q which was great, however still waiting for the second half to arrive via EVRI (cistern for the toilet that's been delivered). I gave over a week for delivery before my project HAS to start thinking this would be enough time, however almost a week later still no sign for the sake of saving a few quid shipping the lighter item via EVRI

Ordered corner sink and vanity unit, arrived quickly, very well packed, nice just what we wanted. Unfortunately sink had marks on it which we couldn’t clean off. After couple of e mails and sent pictures, prompt response and substitute dispatched.

Absolutely amazing quality. Really heavy. Fantastic value for money. Would order ftom this company again without a doubt

Had some slight issues with parts of my order arriving damaged, but Chloe went above and beyond to get things sorted so that I could finish a job within the estimated time frame, can’t thank her enough!

Great service we will use again

Brilliant after-sales service! After a minor issue with a basin tap, I contacted FNX. They responded immediately and quickly arranged a replacement, keeping me updated regularly. Many thanks to Chloe who resolved my query the same day.

Toilet pan sadly arrived damaged but contacted them through b&q and it was resolved super quickly
I understand this isn't fnxs fault and that these things can happen in transport

Delivery company is a totally s...e. Ordered on 15th October, now is 19th and I still don't have my order. Here's is the worst delivery company in this country.

Sadly not a a great experience. Bought a shower from B&Q through these guys. Images showed a completely smooth shower cable but a very ribbed one arrived. I contacted them with photos clearly showing the difference but all I got was argument from them. They even said they could see ribs on the smooth one in the photo, which is genuinely laughable and seems very much like a deliberate lie on their part. They blamed the manufacturer and took no responsibility - not great. An awful customer experience. Avoid.

Excellent service

Very stylish shower. Easy to install. Works well. Delivered as promised and in good order.

The ordered item has not been deleted vered in time and no responses to my calls from customer services. Had to contact the bank and cancell the order after reading the online reviews. Do nit recomend.

FNX sent the wrong item out but quickly sent the correct item and collected the incorrect item the next day. Good customer service by the lady we spoke to on the phone. Would use this company again.

Very responsive and friendly customer service, would recommend.

Great service, great price, quick delivery, no hassle, highly recommendable

I ordered an item that showed it was in stock and I was informed in an email that it was shipped but 3 working days later nothing was received. When I phoned the company, I was told it was lost. I asked to pick one up but was then told they don’t have stock. This needs to be on the website so that I can make an informed decision.

Several items ordered at the weekend and everything delivered together on Wednesday with helpful timed tracking. All looks very nice.

The cistern flush handle fitted correctly, was provided at an excellent price, and with speedy delivery. The chrome plating quality was excellent.

The Ideal Standard cisterns are of an older design where the cistern hole is around 19mm in diameter. This flush handle fits those well, whereas the newer standard 22mm diameter (“universal fit”) versions do not fit such cisterns.

I found the fit of the metal handle in the captive plastic boss to be rather loose, meaning the handle feels a bit rickety. Hence I took away one star.

The wrong bath tap was sent in error customer service was excellent the correct taps were sent out the next day these taps are excellent quality very stylish thank you chloe for your excellent customer service

Chloe, the sales representative was so diligent in making sure that the order included everything we needed, that it would be delivered on time and communicated everything clearly and was very patient in doing so. Fantastic customer service.