Placed an order over a week ago and have no information regarding the order being shipped and no tracking sent- I had also opted for 1-2 days delivery. I have sent an email to their ‘Customer servic... Toon meer
Bedrijf heeft geantwoord
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Fantastic transaction and super quick delivery, highly recommend. ProTrain™ Essentials Braided Slip Lead | Soft Rope Dog Training Lead with Figure of Eight Option This slip lead is exceptionally... Toon meer
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Easy ordering online, good selection of items available. Both orders dispatched in the stated 5working days so no complaints about that. I originally ordered the wrong colour of boots (went off pic... Toon meer
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Ordered Bisley 1/2 lb puppy dummy. Seem very sturdy and our pup was very interested. Hoping this will prove that he will pick up training easily. Only had them for a short time so need to continue. We... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Please Note-we do not chase or ask for Trustpilot reviews so there are few here as we use Google reviews predominantly At Gundog Catalogue, we are passionate about providing everything you and your dog need for training, working, and enjoying life outdoors. Based in the UK, we specialise in trusted equipment, clothing, and accessories for gundog trainers, working dog owners, and country enthusiasts. From high-quality slip leads, whistles, and training dummies through to durable outdoor clothing, footwear, and accessories, our range is carefully selected to combine quality, practicality, and value. Alongside leading brands, we also develop and supply our own growing product ranges designed specifically for the working dog community. We are more than just a store. Our aim is to support handlers and dog owners with reliable products, honest advice, and personal service — whether you are an experienced trainer or enjoying life with your first dog. Customer service remains at the heart of our business. As a small independent retailer, we work hard to provide clear communication, fair support, and a straightforward shopping experience. The majority of our customer feedback is collected through Google Reviews following completed purchases, where we are proud to maintain consistently high ratings across a growing number of reviews. We continually listen to feedback and use it to improve both our service and product selection. When you shop with Gundog Catalogue, you are supporting a business that genuinely values dogs, handlers, and the countryside lifestyle. We are here to help you get the very best from your partnership with your dog — today, tomorrow, and for years to come.
Contactgegevens
Verenigd Koninkrijk
- www.gundog-catalogue.co.uk
4,1
Goed
176 reviews
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Great quality lead and collar that does…
Great quality lead and collar that does the job with lovely customer service
Will definitely be ordering again
7 november 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much! 😊 We’re thrilled you’re happy with your lead and collar — and it’s lovely to hear our customer service made a good impression too.
We really appreciate your support for a small UK family business and can’t wait to welcome you back again soon (Bailey (Our Lab) gives it two paws up 🐾).
Kind regards,
Craig & The Gundog Catalogue Team
Really nice good quality products
Really nice good quality products. Just as described. Not the fastest delivery but worth waiting for.
7 november 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much, Lesley — we’re really pleased you love the quality of your new Pro Leads! 🐾
We completely understand your comment about delivery speed. As a small, family-run business, we carefully manage our stock and dispatch within our stated 1–5 working day promise — your order was sent on day 5 and delivered the very next day.
Working this way helps us keep prices as low as possible while maintaining the high quality and personal service that our customers expect. We truly appreciate your patience and your support of a UK family business.
Warm regards,
Craig & the Team at The Gundog Catalogue
Our dogs rate the treats as 5*
Our dogs rate the treats as 5*
We've bought the beef titbits- loved those but crumbly and breakdown quickly in your pocket.
Venison / duck sausage bites. Brilliant training treats. They can be split by hand to make smaller if required.
Fish puff squares - dogs go nuts for these!
Twisted fish skins - the one I won't reorder, quite big and as my dogs scoff treats, I didnt think these worked for us.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much, Mrs Davies — what a lovely review to read! We’re delighted your dogs are enjoying their treats (especially the venison and duck bites — they’re a big favourite here too 🐾).
We really appreciate your honest feedback on the beef titbits and fish skins — it’s this kind of insight that helps us continue to refine our range and make sure there’s something perfect for every dog.
Thanks again for supporting our small family business — please give your lucky dogs a treat from us! 🐶💛
Warm regards,
Craig & The Team
Still waiting for an order 9 days after…
Still waiting for an order 9 days after it was placed , and not responding to emails,
29 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
We’re sorry your order was delayed, Mark. Your purchase was placed at 4:16pm on 29th October and was due for despatch within 5 working days (by 5th November). Unfortunately, an unexpected supply delay pushed this by two working days — not nine.
A full refund has now been issued. While we appreciate delays can be disappointing, we are a small UK family business doing our best to communicate honestly and deliver quality products. We take great pride in our reputation and respectfully reject any suggestion of being a “scam.” as suggested in your email to us.
Great Prices
Easy site to navigate.
Quality products at great prices.
Would appreciate/prefer PayPal option for payment.
5 november 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Kirk,
Thank you for the great review — we really appreciate it!
We completely understand your point about PayPal — it’s a question we get quite often. Unfortunately, PayPal’s very high transaction fees and their habit of withholding funds without notice make it increasingly difficult for small independent businesses like ours to keep prices fair and cash flow stable.
To protect our customers and hold our great prices, we now use Shopify Payments (powered by Stripe) — a fully secure platform with the same buyer protection as PayPal. We’re also exploring new options such as Super Payments, which rewards customers with cashback for every purchase.
We’re delighted you found the site easy to use and our prices great — thank you again for supporting a small, family-run British business!
Kind regards,
Craig & The Team at The Gundog Catalogue 🐾
Ordered 2nd pair of trousers and a…
Ordered 2nd pair of trousers and a jacket.
Great for walking the dog in .
Great for wind and rain protection.
1 november 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much, Steven — we really appreciate your kind words and repeat custom! We’re delighted to hear that your Game Forrester Jacket and HB300 Waterproof Trousers are keeping you dry and comfortable on those dog walks.
They’re firm favourites with our customers for a reason — practical, reliable, and built to handle the Great British weather!
Thanks again for supporting our small family business. 🐾
Craig & The Team
The Gundog Catalogue
Great quality product (slip on leather…
Great quality product (slip on leather boots) arriving promptly.
1 november 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much, Andrea — we’re really pleased you’re happy with your boots and that they arrived promptly! It means a lot to us when customers take the time to share their experience, and your feedback has genuinely brightened our day.
Wishing you plenty of adventures ahead in your new boots 🐾
— Craig & The Team at The Gundog Catalogue
All good value for money good quality…
All good value for money good quality service good would recommend
30 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thanks very much for your kind review Andrew. My family business values it immensely.
Best Wishes from all at GDC
Antwoord van Gundog Catalogue
Thanks for taking time to leave such a positive review Phil. It means a huge amount to our family business.
Craig and all at GDC
Great products
Great products, well priced and nice to support a family business but dispatch time very slow!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Rebecca,
Thank you for your kind words about our products and pricing — and for still leaving four stars even though we slipped up on dispatch timing. You’re absolutely right, this order took longer than it should have, and we completely hold our hands up to that one.
We do try to balance fair prices with careful stock control to keep costs low for customers, but on this occasion, we got it wrong and we’re sorry for the delay. We really appreciate your understanding and your support of our small family business — it genuinely means a lot.
Warm regards,
Craig & The Team 🐾
The Gundog Catalogue
efficient ordering
quick and efficient ordering products. I was expecting to have to wait at least 5 days for deliver as I ordered over weekend however was pleasantly surprised as I received within 2 days. Product was exactly as indicated.
25 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much for your lovely review, Susan — we’re really pleased to hear your order arrived quickly and that you were happy with the products.
We always aim to dispatch as swiftly as possible (even though our promise is up to 5 working days), so it’s great to know this one reached you ahead of schedule.
Thanks again for taking the time to share your experience — your support means a lot to our small family business!
Kind regards,
Craig & The Team 🐾
The Gundog Catalogue
Excellent fast service
Excellent fast service. Great price for the jacket I love. Highly recommend.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thanks Louise for such a great review--we truly appreciate it.
Craig & The GDC Team
Outstanding little company with great customer service!
I ordered a slip collar for my son as part of his birthday present (he is training to be a dog trainer and has a young pointer).
The delivery due date came and went (ROYAL MAILS FAULT) and the company reached out to ask how my order was and I explained the issue with it not arriving yet.
Craig was extremely helpful, polite and professional and advised if it hadn't arrived by the following day he would send another.
This was enough to push my multiple missing parcels (from different companies) through Royal Mail and the two slip collars arrived on the same day.
I advised Craig they'd been delivered and asked if he'd like me to return the 2nd collar to which he said we could keep it as a spare and even gave me a 10% lifetime discount code.
I wish all businesses looked after their customers in this way (even if I'd have had to send the 2nd collar back).
As a side note, the slip collars are excellent!! Finally a collar with a stopper that actually works and keeps it in the correct position consistently.
100% Recommend and will definitely use again.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much for such a kind and thoughtful review — this really made our day!
We always do our best to look after our customers (and their dogs!), and it’s great to hear everything arrived safely in the end. Royal Mail can occasionally test everyone’s patience, but we’re really glad we could get it sorted quickly for you.
Please pass on our best to your son — we hope his training goes brilliantly, and that his young pointer enjoys many adventures with the new slip collars!
Thanks again for your support and recommendation — it means the world to our small family business.
Kind regards,
Craig & The Team 🐾
The Gundog Catalogue
Great product
Service was a little slower than most larger companies but well worth the wait . My daughters dog will love training with your product but as its a Xmas present we wont know how much until then
25 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much for your kind words and for supporting our small family business! 💚
We’re really pleased to hear your order arrived safely and that your daughter’s dog will be training with one of our products — we hope it’s a big hit at Christmas! 🎄🐾
Although we may look like a larger company online, we’re actually a small UK family team doing everything in-house — packing, dispatching, and customer service. Your order was placed on the 20th, despatched on the 25th, and delivered on the 26th — exactly on schedule for our 5 working day despatch promise and tracked service.
We’re so grateful you felt it was worth the wait — your support genuinely makes a difference to small independent businesses like ours.
Kind regards,
Craig & The Team
The Gundog Catalogue
High quality products
The quality of the product is very high and ease of ordering along with timely deliveries will keep me coming back.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank You Very Much for your kind review. We look forward to welcoming you back again soon.
Best Wishes-Craig & The GDC Team
Have ordered a few times from this…
Have ordered a few times from this Company. I have ordered in the past a few of the field trial pro leads, they are well made and very strong. This time I’m trying out the swivel ones, so far so good as spaniels tend to get twisted up. Would recommend company
13 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Hazel. We are so grateful for your ongoing loyalty and kind comments. For a small family business like us it means the World and brings happiness to the whole team
Thanks and Best Wishes
Craig & The GDC Team
Antwoord van Gundog Catalogue
Hi Carl, we really appreciate your taking time to give us such a positive review.
Best Wishes
Craig and The GDC Team
absolutely amazing service with quick…
absolutely amazing service with quick delivery and a lovely team to communicate with! Amazing quality. Would definitely recommend!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thanks Ava for such a lovely review and I am so pleased we could get your products to you on time. We do look forward to welcoming you back again. In the meantime I hope products work brilliantly for training
Craig and The GDC Team
First order: excellent
First order of a slip lead. They had exactly what I was looking for and it was just as described.
Rapid delivery.
Hassle free order.
Ill be back in future
15 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Mrs R. Thanks so much for your lovely kind review. We are delighted that you found the product you were looking for and that we could help you so efficiently.
We truly hope to welcome you back again soon.
— Craig & The Gundog Catalogue Team
Ordered some training toys for my dog…
Ordered some training toys for my dog 9th October! I had an order confirmation and money was taken! But thats it! no confirmation when it will be delivered, or if its even been dispatched this was 7 days ago, ive emailed them 2 days ago which I got an automated email back saying they will be in touch 3 days ago!! Ive rang about 7 times and just get a voicemail to leave a message which I have but nothing!!
Yet my son bought something Sunday it was delivered 2 days later....If there has been a problem with my order then let me know at least that there's a delay but im sat here wondering if im ever going to receive it at all!! I understand they could be busy but they should have some organisation for responding to order queries...IF I ever receive it I definitely won't be using this company again!!!!!!!
9 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Nicola,
We’re sorry to read this review — your order placed on 9 October was within the normal five-working-day dispatch window stated clearly at checkout and on every page of our website.
We’ve tried to reach you to clarify this, but as your message suggested you’d rather cancel, we’ve now issued a full refund.
We appreciate your feedback and wish you and your dog all the best.
Craig and the Team at The Gundog Catalogue
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