Placed an order over a week ago and have no information regarding the order being shipped and no tracking sent- I had also opted for 1-2 days delivery. I have sent an email to their ‘Customer servic... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic transaction and super quick delivery, highly recommend. ProTrain™ Essentials Braided Slip Lead | Soft Rope Dog Training Lead with Figure of Eight Option This slip lead is exceptionally... Toon meer
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Easy ordering online, good selection of items available. Both orders dispatched in the stated 5working days so no complaints about that. I originally ordered the wrong colour of boots (went off pic... Toon meer
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Ordered Bisley 1/2 lb puppy dummy. Seem very sturdy and our pup was very interested. Hoping this will prove that he will pick up training easily. Only had them for a short time so need to continue. We... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Please Note-we do not chase or ask for Trustpilot reviews so there are few here as we use Google reviews predominantly At Gundog Catalogue, we are passionate about providing everything you and your dog need for training, working, and enjoying life outdoors. Based in the UK, we specialise in trusted equipment, clothing, and accessories for gundog trainers, working dog owners, and country enthusiasts. From high-quality slip leads, whistles, and training dummies through to durable outdoor clothing, footwear, and accessories, our range is carefully selected to combine quality, practicality, and value. Alongside leading brands, we also develop and supply our own growing product ranges designed specifically for the working dog community. We are more than just a store. Our aim is to support handlers and dog owners with reliable products, honest advice, and personal service — whether you are an experienced trainer or enjoying life with your first dog. Customer service remains at the heart of our business. As a small independent retailer, we work hard to provide clear communication, fair support, and a straightforward shopping experience. The majority of our customer feedback is collected through Google Reviews following completed purchases, where we are proud to maintain consistently high ratings across a growing number of reviews. We continually listen to feedback and use it to improve both our service and product selection. When you shop with Gundog Catalogue, you are supporting a business that genuinely values dogs, handlers, and the countryside lifestyle. We are here to help you get the very best from your partnership with your dog — today, tomorrow, and for years to come.
Contactgegevens
Verenigd Koninkrijk
- www.gundog-catalogue.co.uk
4,1
Goed
176 reviews
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Brace slip lead.
The pro brace slip leads arrived a bit late but an apology was received. I am delighted with the product, well made and the cord/rope does not stretch, ideal! Looking forward to using it.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you, Christine! We really appreciate your patience and kind words — we’re so pleased you’re happy with your Pro Brace Slip Lead. It’s great to hear the rope performance has impressed you too. Wishing you and your dog many great training sessions ahead 🐾
First of many orders,excellent items…
First of many orders,excellent items and service 🐾👍🏻 Carl
14 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thanks so much, Carl — that’s brilliant to hear! We’re really glad you’re pleased with your first order, and we look forward to helping with the next one 🐾👏
— Craig & The Gundog Catalogue Team
Place my first order a few weeks ago…
Place my first order a few weeks ago and everything was great. Placed a 2nd order on the 2nd of october and it still hasn’t arrived 11 days later. Customer service is absolutely shocking. Had too chase up on emails and they dont amswer the phone. Will give them one more day then will be contacting my bank too try and get money back. Definitely wont be using them again
2 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Allan,
Thank you for your message, and I’m sorry to hear you’ve been frustrated by the delay. We’ve looked into this carefully — your order was placed after 4:30pm on Thursday 2nd October and dispatched on the next available collection, Friday 11th October, via Royal Mail Tracked 24.
According to Royal Mail’s tracking (ref WQ598100830GB), your parcel was scanned at the Midlands Super Hub and is scheduled for delivery today.
Unfortunately, no email address was provided at checkout, which meant you wouldn’t have received the automated shipping and tracking updates normally sent to customers.
We’re sorry for any inconvenience caused by the one-day delay, and we’re glad your parcel is now with Royal Mail for delivery. We take pride in our service and always do our best to keep our customers informed — even when we’re at the mercy of carrier networks.
Everything is great about the products…
Everything is great about the products and company, but their dispatch times are very slow, I order quite a lot of gun dog gear from lots of different specialist companies and their dispatch times are about half of yours
Many thanks
10 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you, Alex — we really appreciate your honest feedback and your kind words about our products and company. 😊
We’re always working to improve our dispatch times, and your comments help us identify where we can do better. Most orders are now leaving us within 3-4 days, but we’ll certainly keep pushing to match (or beat!) the best in the industry.
Thanks again for your support — it really means a lot to our small team. 🐾
— Craig & The Gundog Catalogue Team
Antwoord van Gundog Catalogue
Thank you very much for your kind review. We truly appreciate it.
Craig and the Whole Team
Items came really quickly
Items came really quickly, unfortunately one item had become out of stock at the supplier but this was sorted quickly and professionally a refund issued. Wouldn’t hesitate to ship here again.
29 september 2025
Antwoord van Gundog Catalogue
Hi Noonah,
Thank you so much for your kind review — we really appreciate your understanding and patience when that item went out of stock. We're so pleased you were happy with how everything was handled, and we look forward to welcoming you back again soon 🐾
Best regards,
Craig & The Gundog Catalogue Team
Feed back
Although my order was not quite right at beginning it was sorted out very swiftly with next day delivery. My dogs love the food would definitely recommend them
28 september 2025
Antwoord van Gundog Catalogue
Hi David,
Thank you so much for updating your feedback — I really appreciate it. I’m glad we could get everything sorted quickly and even happier to hear your dogs are enjoying the food! 🐾
We always aim to put things right fast if there’s ever a hiccup, so your kind words mean a lot.
With best wishes,
Craig & The Gundog Catalogue Team
Antwoord van Gundog Catalogue
Thank you so much, Catherine! 🌿 We’re delighted you’re enjoying our all-natural products — your support means the world to our small team. We’re passionate about keeping everything as pure and natural as possible, so it’s lovely to hear that shines through. Hope to see you again soon!
Warm regards,
Craig & The Team 🤎
First time ordering from you jacket is…
First time ordering from you jacket is exactly what was advertised and quick delivery
2 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Steve. We are so pleased your Jacket is what you wanted. Thanks so much for leaving such a lovely review. As a small family business reviews like this mean the World to us. Hope to see you again.
Craig and the GDC Team
Great experience
Great experience, A slight delay in receiving the slip lead, I called and then I was told it was coming into stock within a couple of days. They apologised for the wait, but sure enough is was sent a few days later.
Great quality 2m slips lead.
Great service, will definately be using this company again.
18 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Tilly,
Thank you so much for your lovely review! We really appreciate your patience while we waited for new stock to arrive — and we’re delighted you’re pleased with your new 2m slip lead.
Great to hear you’ll be shopping with us again — we’ll make sure next time it’s even quicker!
🐾 Craig & the team at The Gundog Catalogue
Tried to get in contact with them…
Tried to get in contact with them several times this week. No answer on the phone and not replying to emails. Will be speaking the bank fraud team for a refund and wont be using again
3 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Adam,
Thank you for your order and for sharing your concerns. We’ve looked into this straight away and can confirm your order was placed on Sunday evening (28th September). Today is the 5th working day since then, which is the dispatch timeframe stated on our website. Your order is currently being packed and will be on its way to you shortly.
We’ve also checked our systems and can’t find any record of emails or phone messages from you, but we’re very sorry if there’s been any issue reaching us. We’re a small family-run team and always want to resolve things quickly.
I’ll send you your tracking details directly so you can follow your parcel’s journey. If you’d like to get in touch sooner, please email me directly at gundogcatalogue@outlook.com and I’ll be happy to help.
We do hope once your order arrives safely, you might reconsider your review, as feedback is so important to small businesses like ours.
Best regards,
Craig @ Gundog Catalogue
Great service from start to finish
Great service from start to finish
very helpful staff
I will definitely be ordering from Gundog Catalogue again
2 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Scott, thank you so much for your kind words. We’re delighted to hear you had such a smooth experience and found our team helpful. We really appreciate your support and can’t wait to welcome you back to Gundog Catalogue again soon!
Bought shooting waistcoat
Bought shooting waistcoat, good value well priced, image of product was clear, ordering was easy and delivery spot on, waistcoat well packaged and arrived on time. Very pleased
30 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Ian, thank you for taking the time to share such detailed feedback. We’re so pleased you’re happy with your new waistcoat and that everything arrived on time and well packaged. It means a lot to us to know you’re very pleased with both the product and service. We hope to see you again soon!
The quality speaks for itself!
First time ordering and couldn’t be happier. Picked up a range of products, each one beautifully made, strong, and excellent value. Delivery was quick and everything arrived safely, neatly packaged. The quality speaks for itself, and the service was warm and professional throughout. 10/10—will definitely be ordering again. Thank you!
1 oktober 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Dave,
Wow – what an amazing review to receive, thank you so much! We’re absolutely thrilled to hear that your first order ticked all the boxes – from the quality of the products to the packaging and service. ✨
It means a lot to us when new customers put their trust in our small business, and feedback like this really does make all the hard work worthwhile. We’ll be here (with tails wagging 🐾) whenever you’re ready to order again.
With thanks,
The Gundog Catalogue Team 💛
After an initial misunderstanding with…
After an initial misunderstanding with my order for my grandsons 5th birthday. I am delighted to say that this company went over and above expectations to rectify the issue. This is what good customers service is about and they know how to do it.
A very happy customer.
25 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you, Paul, for your kind words 🙏. We’re so pleased we could turn things around and help make your grandson’s 5th birthday extra special 🎂🎁. We believe great customer service is about how we put things right, and your feedback means a lot to the whole team. Wishing your grandson many happy adventures with his new gear 🐶✨.
Antwoord van Gundog Catalogue
Thanks so much, Peter, for taking the time to leave us a 5⭐ review! We’re glad your order arrived quickly and just as expected 🚚✅. We look forward to helping again soon — and maybe even introducing you to a few new favourites from our range 🐾.
Totally fantastic service
Totally fantastic service. I received my order promptly. Excellent products my dog absolutely loves them. I shall definitely be ordering again
25 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Amanda, such a kind review and it always makes us very happy to know Dogs love their products. Hope to welcome you back again soon.
Too slow
Too slow. 1 week later my order has not been delivered. The courier tracker now says it is with them. That was 2 days go.
21 september 2025
Antwoord van Gundog Catalogue
Hello Henry,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about the delay with your delivery. Your order was dispatched promptly on 19th September using the delivery method chosen at checkout (Evri, Next Day).
Unfortunately, despite paying for the upgraded service, the parcel has not been delivered to your chosen collection point on time, and this has understandably caused frustration.
We completely share your disappointment. In fact, this experience – along with other similar cases – has led us to remove Evri as a courier option going forward, so no other customer has to face this.
We always aim to provide a five-star experience and it’s frustrating when courier performance lets our customers (and us) down. While the delivery is outside of our direct control, we take full responsibility for the overall service and will continue to monitor courier performance closely.
If you feel able to review your rating in light of our response and actions taken, we’d be most grateful, as the rating currently reflects Evri’s service rather than ours. Either way, we appreciate your custom and hope to welcome you again soon with a smoother delivery experience.
With best regards,
Craig & The Gundog Catalogue Team
Antwoord van Gundog Catalogue
Thank you so much Fiona for your kind words! We’re thrilled you’re happy with your items and our service. Fast dispatch and clear communication are really important to us, so it’s great to hear this came through. We look forward to serving you again soon!
Antwoord van Gundog Catalogue
Hi Melanie
Thank you so much for your kind words and for taking the time to leave us a review. We’re really pleased to hear you found our prices competitive and that your order arrived quickly.
Your feedback means a lot to us, and we’ll keep working hard to make sure your next experience is just as smooth (or even better!).
Best regards,
Craig & The Gundog Catalogue Team 🐾
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