Placed an order over a week ago and have no information regarding the order being shipped and no tracking sent- I had also opted for 1-2 days delivery. I have sent an email to their ‘Customer servic... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic transaction and super quick delivery, highly recommend. ProTrain™ Essentials Braided Slip Lead | Soft Rope Dog Training Lead with Figure of Eight Option This slip lead is exceptionally... Toon meer
Bedrijf heeft geantwoord
Easy ordering online, good selection of items available. Both orders dispatched in the stated 5working days so no complaints about that. I originally ordered the wrong colour of boots (went off pic... Toon meer
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Ordered Bisley 1/2 lb puppy dummy. Seem very sturdy and our pup was very interested. Hoping this will prove that he will pick up training easily. Only had them for a short time so need to continue. We... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Please Note-we do not chase or ask for Trustpilot reviews so there are few here as we use Google reviews predominantly At Gundog Catalogue, we are passionate about providing everything you and your dog need for training, working, and enjoying life outdoors. Based in the UK, we specialise in trusted equipment, clothing, and accessories for gundog trainers, working dog owners, and country enthusiasts. From high-quality slip leads, whistles, and training dummies through to durable outdoor clothing, footwear, and accessories, our range is carefully selected to combine quality, practicality, and value. Alongside leading brands, we also develop and supply our own growing product ranges designed specifically for the working dog community. We are more than just a store. Our aim is to support handlers and dog owners with reliable products, honest advice, and personal service — whether you are an experienced trainer or enjoying life with your first dog. Customer service remains at the heart of our business. As a small independent retailer, we work hard to provide clear communication, fair support, and a straightforward shopping experience. The majority of our customer feedback is collected through Google Reviews following completed purchases, where we are proud to maintain consistently high ratings across a growing number of reviews. We continually listen to feedback and use it to improve both our service and product selection. When you shop with Gundog Catalogue, you are supporting a business that genuinely values dogs, handlers, and the countryside lifestyle. We are here to help you get the very best from your partnership with your dog — today, tomorrow, and for years to come.
Contactgegevens
Verenigd Koninkrijk
- www.gundog-catalogue.co.uk
4,1
Goed
176 reviews
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Service
I’ve done two orders through this company. The products are a high quality and after some initial issues with delivery their customer service was quick to respond.
18 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you for your feedback. We’re genuinely sorry that your experience hasn’t been as smooth as it should have been.
For your first order, we dispatched within the promised timescales, although the Bank Holiday may have made it seem longer in transit. One of the items was temporarily out of stock, but this was communicated and sent on shortly after.
For your second order, you are right that we made a mistake — a new team member missed one of your items when packing. As soon as you alerted us this morning, we apologised and arranged for the missing item to leave today.
We pride ourselves on both the quality of our products and the way we put things right when errors occur, and I hope that shows in the way we’ve responded. We’d be grateful if you might consider updating your review to reflect the corrective action we’ve taken.
Thank you again for giving us the chance to resolve this, and for your custom with Gundog Catalogue.
*Updated Review* We sincerely thank you for your updated review and for your kind patience after our silly error-Thank you
Best regards,
Craig & the GDC Team 🐾
First time ordering 10/10
First time ordering. Ordered various collars and slip leads. Super quality & super value. Arrived safely and well packaged. When opened there was an item missing, I contacted the seller and got a lovely personal email back apologising for the mistake. No quibbles at all and missing item duly sent and again arrived safely 10/10 for quality and service Thank you
16 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much for your kind words and for giving us 10/10! 🙏 We’re delighted you’re pleased with the collars and slip leads.
We’re very sorry again about the initial packing mistake, but glad we could put it right quickly for you — mistakes do occasionally happen, and we always want to resolve them without fuss.
It means a lot to us that you highlighted both the quality of our products and the service you received. We look forward to helping you and your dog again soon 🐾.
First time buying from Gundog Catalogue…
First time buying from Gundog Catalogue & I am very pleased.
I was unsure on which of a couple of products would be most suited to our dog - Lola. So, I decided to make contact and I was very impressed with the knowledge and speed of response I had from the team there.
Lola is now enjoying a range of yummy treats and enjoying her dummy training out in the fields.
Thanks again 🐶
2 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you so much for your lovely review! 🐾 We’re delighted to hear that we could help you choose the right products for Lola – and even happier to know she’s enjoying her treats and dummy training out in the fields. 🌿🐕
It’s always our aim to provide quick, knowledgeable advice so that both you and your dog get the very best experience. We really appreciate you taking the time to share your first experience with us and look forward to helping you again in the future.
Wishing you and Lola many happy training sessions ahead! 🐶💚
Disgusting service and rude communication
I completed a returns for clothing, the trousers weren't to size, gapped at the waist yet tight around the bum and im slim, it seems the lining is faulty inside anyway, they sent the rudest email then changing their mind about the refund and sending me back the items because they smell of smoke and can't resell them. Firstly they were returned because their faulty, that means morally you shouldn't resell anyway and secondly, I dont smoke , my mefical records will confirm this, so your ploy to get out of a refund for over £100 is disgusting and a breach of the Consumer Goods Act, if they come back to me and I don't get the refund, I'll be seeking litigation via small claims
9 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you for your feedback. We take all returns seriously and have carefully reviewed this case.
When the return was first requested, the reasons provided were fit and appearance (too tight at the waist/bum, jacket thinner than expected). No manufacturing faults were reported at that time. The goods were returned outside of their original packaging and with a strong odour, which means they were not in a resaleable condition. Under the Consumer Contracts Regulations, customers may return items for change-of-mind reasons, but the retailer is entitled to refuse or reduce refunds if items are not returned in resaleable condition.
We regret that this outcome was not satisfactory for you, but we are holding full evidence of the condition of the items, and are happy to provide this to Citizens Advice, Trading Standards, or a small claims court if required. We will always act in line with UK consumer law and with fairness to our customers.
Great Website and Help
Exceptional service from the staff and quick and informative reply’s to help me with my Gun dog needs. Will definitely be shopping here again 😃
3 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thanks Morgan, very kind of you and hope Gus loves his stuff
Appalling Service and communications
Appalling service , ordered a lead and other bits to go to a pick up point , no notifications were received, about the delivery , chased the 1st time and was told the shop had refused to accept it for some reason ? , chased again , and again by emails, phone calls and text messages , got to speak to someone on the mobile number on the email , was told he could not talk , and would call me back , this never happened. Phoned the office telephone number on the order email , which is not working , provided a different delivery address , no acknowledgement of resending it out again, chased again , was eventually told in a email that it was delivered to the delivery point and the shop had "kept it ?" , and why should they be out of pocket. Spoke to the farm shop , who confirmed they do not keep parcels , but send them back, asked for proof of the 2nd delivery and that the shop had kept it , nothing received. I have now been told they have refunded £20.00 of my £41.00 order. The order was placed on the 10th July.
5 september 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
We’re sorry to read this review and that your experience did not meet expectations. The order was dispatched twice to the requested collection point, but unfortunately both deliveries were unsuccessful due to circumstances outside of our control. We did communicate by phone and email, though we regret that we were unable to take your call at the time you reached us as we were attending a family hospital appointment.
To resolve matters fairly, we refunded half of the order value, despite the goods being sent twice at our cost. While we appreciate this outcome was not satisfactory for you, we feel we acted reasonably in the circumstances.
We’re always looking to improve communication and service, and we’re sorry that this order did not go as smoothly as it should have.
Posted a returns item back over a month…
Posted a returns item back over a month ago. No communication. No refund whatsoever.
1 juli 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
We’re sorry to read your review, but we’d like to clarify for anyone else reading: your return was received and your refund was processed on 30th August, in line with our Refunds & Returns Policy.
We always aim to process refunds as quickly as possible once returned items have been inspected, and confirmation was sent at the time.
If you feel there’s still an issue with the payment reaching your account, we’d encourage you to check with your bank or card provider, as the funds were released from our side on that date.
Don't buy from this so called company
Don't buy from this person!
I ordered a lead, paid delivery, after 3 days I'd not heard anything other than order confirmation.
So I decided to email and cancel the order.
On reply i received an email from them insinuating i cant read, and how they are blessed with 1000s of customers who can read..
He finished his rant by saying i should have patience, kidness, and read the information provided ( but I cant read) and wished me good luck ordering from amazon.
They are not paying back the delivery as apparently they have paid for that already!! thieves
What a charming bussiness!!!
It sounds like China! But the address is only 30mins from where I live...
In the time it took me to write this review, I got another reply, saying they are blessed, company is doing well, they are not all uptight, and can read!!!!
On going to writing to the head of the company to express my disgust. As I looked for him, he's the author of the emails!!! Fish always goes rotten from the head down....
15 augustus 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you for your feedback. We’re sorry to hear you felt let down by your experience.
To clarify for others reading: all delivery timeframes and dispatch information are clearly displayed on every page of our website. Orders are normally processed within 5 working days, which was explained at the time of purchase. Your request for cancellation came just 3 working days after placing your order, which was still within our stated processing times.
As per our terms, delivery charges are non-refundable once goods have been prepared for dispatch, since these costs are paid directly to the courier.
We appreciate that many customers are used to next-day services from Amazon, but as a small independent retailer we can’t always compete on speed — instead, we focus on offering specialist products, knowledgeable support, and a personal service.
We understand frustrations can run high, and regret that our email exchange escalated. We always aim for respectful communication and will take your comments on board to improve how we handle queries in the future.
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