Hern and Crabtree Estate Agents Reviews 

Another fantastic experience with Hern & Crabtree. The photography and presentation of the property was first-rate, but most importantly the communication with the team at the Llandaff office is always excellent - they are friendly, incredibly helpful and go out of their way to make the process as smooth as possible - the peace of mind it gives knowing you can pop in for advice at any time cannot be underestimated. I have used them for numerous house sales/purchases over the years - in my experience Hern & Crabtree is by far the best estate agency in Cardiff and very highly recommended.

Our process of buying a house took well over a year. Hern and Crabtree stuck with us and Owen, Jan and the team guided us through often stressful times. They knew the local market really well and were always honest and happy to help.

Couldn’t fault Lance and Adele at Hern and Crabtree. From start to finish, they are responsive, professional and make the whole process as simple as it should be.

Fantastic experience with Hern and Crabtree. Very responsive agent, very personable and friendly. Always dealt with my email enquiries in a timely manner. If you are considering using a letting agent, make sure H and C are the ones you use!

The team at the Llandaff/Insole branch were always really friendly and helpful with the recent sale of our mother's house. Owen is a credit to the estate agency, he explained the process clearly and we felt he was very honest, and the team always kept us informed of viewings etc. All in all the sale of the house went through very smoothly and we wouldn't hesitate to recommend or use them again in the future.

Great service on what has become a difficult process to go through. Your efforts and experience are much appreciated in keeping the process moving. Thank you to the sales team and to Gina especially for the constant chasing!

Extremely happy with the process of buying our property with Hern & Crabtree. Excellent communication throughout and we felt like they were working for us as much as the vendor. A very personal service all round and we would highly recommend them.

Had a viewing with Adele who is one of the agents as we were looking to rent an apartment. I gave mine & my partners details to Adele along with info of when we could move in, our wages & professions. I was told these details would be given to the landlord who would decide which tenants they’d like as there were a lot of viewings & interest of the property. I never heard back from Adele or anyone from Hern & Crabtree. I emailed twice for an update & to ask why we’d not had any communication but never heard anything back. I could see on Rightmove that a letting had been agreed but I’ve had no communication at all. I understand agents are busy but had an expectation that we’d hear back regardless, even if just a generic email. Quite poor service I feel, especially as I’ve had no response to any of my emails.

Gavin and team gave outstanding sevice we can never thank you all enough. We love our dream Bungalow

Throughout the complete selling process Hern and Crabtree were brilliant and professional. Gina Clements was outstanding in the way she ensured that I and my solicitor were fully updated even though the buyers solicitors made the process very difficult. I would recommend Hern & Crabtree to everyone especially Gina Clements.

Excellent experience. We had been trying to buy a house for 2 years we viewed a house and placed an offer, we were unsuccessful but H&C gave us first viewing on another property a few days later, we loved it and put in an offer which was matched, I had offered higher, a little too much though. H&C spoke to the sellers and came back with a selling price higher than previous, but lower than my higher offer - saving us a little on the mortgage, score.

From this point onward, we had a relatively pain-free process, just a hiccup where a structural survey was required but it all went through fine and we're very happy with our first house.

Shout out to Gina for being an excellent point of contact, helping us progress quicker.

The H&C Lettings Team found a Tenant at the rental level we wanted and finalised the paperwork within 2 weeks of being instructed. We were kept fully informed throughout and the rent arrived in our Bank account immediately ! Wouldn't hesitate to recommend them to any potential Landlords. Adele in particular deserves a special shout out for going over and above. Thank you H&C !

From the day Anna first came to my home to discuss putting it on the market, right through to the day I held the keys to my new property in my hands nearly six months later, Hern and Crabtree were by my side every single step of the way.
So easy to contact the team, they were pro active in dealing with any issues, extremely professional and effective in dealing with other parties within my chain and I always knew that they would support my opinions and decisions throughout the process.
Jan is superb - so brilliant at moving things along and getting to know you personally in order to ensure that she works exactly at your pace. Similarly, I always felt that Anna was only a phonecall away if I ever needed to discuss anything or had a problem that needed resolving.
Hern and Crabtree Whitchurch made myself and my husband feel supported and reassured during an exceptionally stressful time in our lives. I wouldn’t hesitate in recommending them to anyone.

Throughout my tenancy with Hern and Crabtree, they have been very nice and helpful in resolving any issues. Would definitely recommend it!

We sold sold and purchased our home through Llandaff Hern and Crabtree. The whole process was seamless and we couldn’t be happier with the service.

They were rubbish - vague in detail and absolutely awful in all of the most important ways. They recommended a gas engineer who provided us with a certificate while in the process of buying a house, only for that house to have a severe gas leak where the engineer claims to have checked a few months later. We were lucky to catch the leak early, but their lack of basic professionalism in recommending someone so unprofessional and dangerous could have been life threatening.

I notified them about this and they have not bothered to get back to me, which follows the lack of basic attention from them with all other communications I have had with them to date.

Excellent customer service and helped to put us at east during our move

Excellent service received on the selling of property especially Jo the senior negotiator , we were kept totally informed at all stages of the sale and we would definitely recommend Hern and Crabtree without any hesitation.

Have just used Hern and Crabtree to sell 2 homes. Very professional company who respond to enquiries very promptly. A special shout out to Jan in the sales progression team for her dedication to customer service and on getting our last sale over the line! Would strongly recommend.

Recently dealt with Hern & Crabtree lettings team (Lance and Phoebe) for the first time. Very responsive and helpful, in contrast with some other letting agents we spoke to. Their online portal was quick and easy to use. Really professional - would certainly recommend.