When telephoning Home Appliance Guard to arrange a repair, the automated message gave me the choice to have their customer services call me back rather than waiting on the line. I was happy to use thi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very helpful when my dishwasher broke down. It couldn't be fixed and two options were given for replacement. After discussions, my new dishwasher was delivered and is working perfectly. Highly reco... Toon meer
Bedrijf heeft geantwoord
Able to contact on Saturday. Shannon returned my call and was friendly and helpful. Now hopeful of a visit by the engineer to the washing machine in the coming week.. Chris.
Bedrijf heeft geantwoord
Reported problem on Friday, had call from We Repair Ltd on Saturday and They repaired the cooker on Sunday. The cooker is working properly now. Very happy with the service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Contactgegevens
3 Poole Road, BH2 5QL, Bournemouth, Verenigd Koninkrijk
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I spoke to an young lady called Chi Chi…
I spoke to an young lady called Chi Chi today regarding my fridge freezer which had broken down .
She was a very bubbly polite and extremely helpful and guided me through the problem.
She polite helpfull and if I didn't quite get what she had told me , on asking if she would'nt mind explaining it again so I was totally up to date with what would happen .
There were no problems and was told I would get an email explaining the offers to me to renew my Fridge freezer .
I find Home Appliance Guard very helpful and professional at what they offer to their customers .
I personally have been a customer for over 10 yrs and really happy.
Thanks once again to Chi Chi for all her professional HELP 😃
28 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Garg,
This is such a kind review to read and we will definitely pass this feedback on.
Many thanks
Justin
Brilliant Engineer
Janis was so good he had the wrong message from the control office but he still went ahead with the repair. It was so simple a colour protect cloth had been lodged underneath preventing the water from going out of the machine. He advised me against using these which was so helpful to me. He went above and beyond.
26 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Dorothy,
This is fantastic news your appliance was able to be fixed. We know how inconvenient it can be.
Many thanks
Justin
The lady was very helpful
The lady was very helpful, very polite and extremely kind. Her name is Chichi and I hope she makes all your customers feel happy. Very good service from you. I have never been let down in the 14 years I have been with you. Excellent!!
27 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Lynne,
We are pleased that have your loyalty and we're always on hand to help whenever you need us.
Many thanks
Justin
First Class Service
When ever I need to contact Home Appliance Guard I'm gaurenteed pleasant, helpfull and curtesy from members of staff. Today when I called about my claim I spoke to Bee who I found to be really polite and very helpful. Well done Bee, if there were more people in this world like you then life would be so much better.
26 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Mr Griffiths,
We really appreciate the positive feedback on your experience.
Many thanks
Justin
AVOID VERY DANGEROUS COMPANY
I'M IN EDINBURGH, Stay clear from this company, my tumble dryers electrics were damaged due to a faulty repair on my washing machine from the same company HAG sent out to repair it "WHITE EAGLE". I'm a totaly disabled person with carers in 4X a day, that's four washes a day I've spent a week without a washing machine and a tumble dryer that's not been repaired properly. Also when you phone them they're always busy then when you eventually get through your at the wrong department, get thrown from piller to post and fobbed off then disconnected. 1★ is too much. They're maybe a good company elsewhere in the UK but not in EDINBURGH.
22 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Anthony,
Thank you for sharing your feedback.
I am sorry to hear that your experience with White Eagle has not been a good one. I completely understand how frustrating this must feel.
Please be assured that our Operations team will be in touch today so we can look into this as a priority and work towards a resolution for you.
Many thanks
Charley
Absolutely fab explained everything for…
Absolutely fab explained everything for me
22 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Hilary,
We are pleased to hear you had a positive experience!
Many thanks
Justin
Excellent service
Excellent service. The men came and mended the cooker in half an hr. Didn't have to wait long for an appointment and the online staff were very good too when I reported the issue.
14 mei 2026
Antwoord van Home Appliance Guard
Hi Suzanne,
This is great news your cooker was fixed promptly!
Many thanks
Justin
I upgraded my policy 2years ago as…
I upgraded my policy 2years ago as appliances, all working fine but getting too old for the replacement option. 2 years on my freezer needed new seal and was noted as too old for replacement being available, so deemed unrepairable. On requesting replacement I was asked to pay almost £200 towards replacement which included delivery and removal of old appliance. I was not expecting to pay that much towards it. I finally settled on a much smaller freezer for £75 . Not overly happy after being a customer for a very long time.
I received a phone call today from Bee who was taking the payment and who was very helpful.
21 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Dear Rachel,
Thank you for taking the time to share your feedback.
Your terms state: “Replacements will be of the same or similar make and specification as your existing appliance. Same or similar specifications include key features such as power, dimensions, fuel type, and whether the appliance is integrated or freestanding. Delivery, installation or disposal costs are at your expense.”
The free replacement we’ve offered meets these criteria. We’ve also provided a like for like alternative and another alternative you requested, with the option to pay the difference in cost between the free option and the other two. I’m sorry if this wasn’t explained clearly earlier.
We truly value your loyalty, and we are happy to hear that Bee was able to help you.
If you have any questions or would like to share anything further, please feel free to get in touch.
Many thanks,
Ali
Bee was really helpful and quick with…
Bee was really helpful and quick with ordering replacement appliance. Thanks alot for the smooth process.
21 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Suprit,
We are pleased to hear we could assist you!
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Mr Brown,
We are happy to hear we could respond to you promptly.
Many thanks
Justin
Great multi gadget protection
20 mei 2026
Antwoord van Home Appliance Guard
Hi Melanie,
We are pleased you're satisfied with the cover we provide.
Many thanks
Justin
Home appliance guard were extremely…
Home appliance guard were extremely helpful. I was contacted by Bee who was extremely helpful and polite. Excellent service! Thank you!
18 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Caroline,
We really appreciate the kind feedback on your experience!
Many thanks
Justin
Bee was exceptionally helpful with…
Bee was exceptionally helpful with dealing with what was required for this claim & very professional
18 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Oswald,
We are delighted we could assist you today.
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi,
Thank you for taking the time to leave us a review.
Many thanks
Justin
I think they are a really good company…
I think they are a really good company and got my washing machine fixed in a week
12 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Bill,
We are delighted your washing machine could be fixed!
Many thanks
Justin
Bee was very helpful and very polite
Bee was very helpful and very polite. Asked questioned that needed to be asked and was a lovely lady to talk to.
16 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Margaret,
We love hearing this type of feedback on your experience.
Many thanks
Justin
Bee was very helpful and friendly
Bee was very helpful and friendly. Thanks for the good service.
14 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Karen,
This is fantastic news we could assist you.
Many thanks
Justin
New customer
New customer, very happy with the quote supplied by JAY. He was very good at explaining everything and made it all clear, cut my home appliance insurance by half ... My previous insurer was expensive..... Would highly recommend Home Appliance Guard
14 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Emly,
We are delighted we could get you on board with us and we're always happy to help.
Many thanks
Justin
My claim
Bee whome I spoke to on the phone was very helpful, and very polite to me she helped me in sorting out the replacement TV that I wanted to have to replace my broken one.
14 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Stephen,
We're pleased to hear a new Tv replacement could be in the process of being arranged for you.
Many thanks
Justin
Appliance Guard are a superb company
Appliance Guard are a superb company. Jay is highly efficient, professional and polite. He is clear and precise.
14 mei 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Mr Costello,
This is lovely feedback to hear regarding your experience.
Many thanks
Justin
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