Able to contact on Saturday. Shannon returned my call and was friendly and helpful. Now hopeful of a visit by the engineer to the washing machine in the coming week.. Chris.
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Lees wat reviewers zeggen
Very helpful when my dishwasher broke down. It couldn't be fixed and two options were given for replacement. After discussions, my new dishwasher was delivered and is working perfectly. Highly reco... Toon meer
Bedrijf heeft geantwoord
Reported problem on Friday, had call from We Repair Ltd on Saturday and They repaired the cooker on Sunday. The cooker is working properly now. Very happy with the service.
Bedrijf heeft geantwoord
Really helpful staff giving no sense of rushing me to make a decision. Answering clearly any questions asked. Being fully knowledgeable about their services and being respectful and pleasant in how th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Contactgegevens
3 Poole Road, BH2 5QL, Bournemouth, Verenigd Koninkrijk
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,8
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Yanis the engineer was very helpful and…
Yanis the engineer was very helpful and contacted me to let me know when he was on his way so I could get home from work in time .
24 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Dave,
We're delighted you were kept in the loop of when the engineer was attending.
Many thanks
Justin
Bee was very helpful and polite
Bee was very helpful and polite, as are all your staff
23 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi,
We are delighted we could assist you.
Many thanks
Justin
The worst company
The worst company, I will cancel my policy
I had boiler cover with them , my boiler broke down on 20 th June we didn’t have hot water when I called customer service services they told me to fill a claim form and someone will get in touch , I did that and received confirmation message three days past nobody get in touch and I start calling them whenever I call them. I will see on the phone. The music is on for half an hour one hour nobody was picking up. I sent them another email. Nobody was replying to the email, so that’s why I had to call a local plumber to come and have a look so my money was wasted with this company plus it was too much stress and I don’t recommend anyone to suffer like me. Imagine if it was winter, it was summer and they were less busy but they treat their customers like this. Please don’t go with this company otherwise you will suffer like me. Thank you.
19 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Esmati,
Thank you for taking the time to share your feedback. I’m sorry to hear this, as it doesn’t sound quite right.
I’ve not been able to find an account using the details provided so far. Could you please email us at customerservices@homeapplianceguard.co.uk with your customer number? Once I have that, I’ll be able to look into this for you properly.
Many thanks,
Charley
Dave quickly identified the issue and…
Dave quickly identified the issue and gave us clear advice for the future.
22 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Jill,
We are pleased we could provide some advice.
Many thanks
Justin
Chi chi was fantastic
Chi chi was fantastic, great help great service I have several products covered with home guard have had to claim 3 times now and each time my experience has been 100% positive
22 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Amanda,
We are happy to hear we could support you on each ocassion.
Many thanks
Justin
The engineer who fixed our fridge…
The engineer who fixed our fridge freezer was very efficient, polite and helpful. I was in a panic because our dogs had escaped and I had to leave him to do the repair so I could go and look for them. Thank you so much it was a stress free experience, it would have been if the dogs hadn't gotten out.
15 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Julie,
We are pleased that the fix was successful and that there wasn't too much stress.
Many thanks
Justin
Bearings issue
Fast transaction between calling Home Appliance Guard and them arranging for Hotpoint Whirlpool to come out and diagnose machine.
Parts were ordered and back within a week to fix the problem.
14 juni 2026
Antwoord van Home Appliance Guard
Hi Sarah,
This is great news that the fix was a quick turnaround.
Many thanks
Justin
Very good service.
19 juni 2026
Antwoord van Home Appliance Guard
Hi Jane,
We appreciate the kind feedback!
Many thanks
Justin
Bee called me back quickly
Bee called me back quickly. Noted my repair details now awaiting details of anappointment time.
20 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi,
We hope you're able to get the nearest possible appointment date.
Many thanks
Justin
The company are very easy to speak to act on getting appointments quickly would highly recommend to anyone.
Thank you Darren for your help with my problem and very quickly.
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Ann & Dave,
We are always happy to help to try resolve any issues you may have.
Many thanks
Justin
Excellent service.kept me informed …
Excellent service.kept me informed about the procedure. Very charming service engineer attended when correct part arrived. Name of Patrick, very nice honest an d reliable gentleman. Knew his business. Customer service extremely helpful. Totally recommend.
18 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Carole,
We love to hear this great feedback on our engineers!
Many thanks
Justin
Sadie Was really helpful and lovely
Sadie Was really helpful and lovely
19 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Mrs Tushingham,
We are really happy to hear this feedback!
Many thanks
Justin
Chi Chi was very helpful and resolved…
Chi Chi was very helpful and resolved my issue with my appliance definitely recommend home appliance guard to friends & family
18 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Muneez,
We are delighted you'd recommend us based on the service.
Many thanks
Justin
Engineer attended
Engineer attended, diagnosed fault with washing machine ordered new part = drum. Appointment to fit arranged but subsequently rescheduled - delaying repair by one week. But good job done eventually.
16 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Mr Gardner,
We appreciate the feedback on your experience with your engineer visits.
Many thanks
Justin
Chi Chi
Chi Chi was my third help-desk agent for today. The first two agents (didn't note their names) were also good.
Chi Chi was a good listener, very supportive, and positive-minded. She proceeded with my request right away. Overall I am happy. Thank you for your service.
18 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Natalia,
This is fantastic to hear we could support your request.
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Graham,
This is great feedback to recieve!
Many thanks
Justin
Excellent service!
Thank you Sadie for your help today! You went above and beyond giving me all the information I asked for and more! Highly recommend home appliance guard. I’ve been a customer for many years and repairs are always quick!
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Carys,
We are thrilled that you received service you're happy with.
Many thanks
Justin
Spoke with Sadie today,
Spoke with Sadie today,, very helpful and friendly,, sorted out my situation for me.
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Bev,
We are always happy to help!
Many thanks
Justin
Yanis is amazing and always does the…
Yanis is amazing and always does the job efficiently and a lovely man
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Joanne,
We are delighted Janis could carry out his services!
Many thanks
Justin
Friendly but well informed staff
Friendly but well informed staff, who were able to reduce my payment cost.
17 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Maureen,
We are pleased we could assist you in your cost of premiums.
Many thanks
Justin
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