Housing 21 Reviews 

Bullying tactics and residents who think they own the place seems to be a common theme within Housing 21 properties. A friend of mine moved into Yarborough Ct Scunthorpe last year thinking she would be in a safe secure friendly environment after the passing of her husband. HOW wrong she was within 4 days a male resident told her not to bother unpacking as she wouldn't be staying he continued to bully her and encite other residents against her (and his bullying also escalated to bullying and threats to myself off the premises)making my friend an 80yr old widow scared and vulnerable and her friends not able to visit her because of his behaviour all this led to my friend having to move out after only four months. My friend had absolutely no support from the staff in fact they said it was her fault. We tried to make numerous complaints but could never get through No call backs repairs that were promised never done. This is lapse management and we also found out confidentially went out the window as this certain male was telling me things he shouldn't have known The atmosphere in the building is awful and knowing some of the other residents who have also said it's dreadful because of 2 certain people mainly this male who reeks of a certain AROMATIC smell when smoking is not allowed his dog poops all over and he kicks it onto the flower bed I really don't want to rate this Sheltered Housing as its disgusting and the manager needs to do her job.This is over 4 to 6 months.

Did originally send one to Trustpilot but thought it was perhaps too lengthy so deleted it.

Keeping it short, I sent an email to a Housing 21 employee expecting some kind of a reply, but nothing, I presume they read it! It wasn't offensive quite the reverse. I may only be somebody who rents, but a reminder that I am still equal to them and indirectly pay their wages.

Wonderful accommodation.. Beautiful gardens ... friendly residents.. I would highly recommend....

Reading through past reviews for Housing21, this enormous organisation, one could see a great variety of experiences, some very good, some very bad.
My initial experience was not good. I had lived for 18 years in a similar charitable organisation, but much more commodious and less controlling.
The pathetically small kitchenette and even smaller, inadequate shower room...not a fault of Housing 21 as this is how it was built originally, butI will never get used to the cramped lack of space.
I was staggered by the Service charge...so much more than anywhere else, and £150 a month more than in my previous place for the same service....although there we did have our own electricity meters and could control what we used, and did not have to pay for everyone else's extravagant use of power, or exterior lighting left on all night.
There is no communal satellite dish, (although there used to be...it's still there!) nor is one able to have their own.....it would "spoil the look of the building". Really?Is it that beautiful?
The pleasant maintenance men are just that, and the place is tidy and clean, but gardeners they are not! A couple of residents are able to tend their own little patches, but generally residents here are physically unable or just don't care. A great pity.
Our cleaners are excellent...the well decorated corridors and communal rooms are always tidy and clean...no problems there, but some residents are very careless in their disposal of rubbish/food waste etc. So unpleasant for the guys who collect it, and very attractive to vermin. Our manager continually reminds them but it falls on deaf ears.
Our manager does her very best for us all...she is (in my opinion - not hers) worked to death, has far too much heaped upon her from H21and has to deal with many issues she shouldn't have to. In the Court News, we are continually advised to 'ask your manager' for every little thing, every question or unsatisfactory situation which might arise. She is only one person! She also tries enthusiastically to engender the community spirit and encourages people to participate in activities available, but many (including myself) are just not up to it. No fault there..... preferences differ.
Overall, it's OK....could be a lot worse, and maybe a little better, but nothing and no-one is perfect. I'm here for the duration.

Good
The inhouse office staff are amazing and very supportive and helpful. Nothing is to much trouble. Kim the office manager particularly stood out as my go too person.
Bad
The structural maintenance of the building is poor. The perimeter fence has rotted and broken since being installed which is unelectable for such a young building.
The roof has needed to be replaced in places which again is very poor for such a young building.
But by far the worst is that Housing 21 have passed the cost on to the residents which is aborent and cowardly.
If such a young building has failed then the builders and or the company who commissioned the build are responsible. Not the elderly, and in most cases poor residents who can barley keep up with the monthly fees.
If they could afford a solicitor you would be royaly sued.
Shame on you for taking advantage of the vulnerable.
Oh and you should subsidise the canteen so that the owner could afford to continue service.

Thank you for the welcome pack. Unfortunately, the biscuits and crackers had to be binned as they were out of date.

I live at a housing 21 court and recieve care. The care is very good and I enjoy living at the Court.

Housing 21 Fairweather Court padiham, bully tactics again , new manager on court , apparently a trouble shooter,do as I say or else ? So the first thing is to remove everything from the hallways , first they said remove all pictures from the walls so the Decorators could do their job , but then they said you can't put anything up in the hallways again, the hallways are being refurbished but you can tell it's the cheapest option, Tennant's are treated like children ( because some are a certain age ) supposed to be independent living but it's treated more like a care home especially by the management.Bosses at housing 21 do not care about you at all especially the ones above they just look down their noses at you , it's a case of ' do what you are told or else '. Hallways are like cell blocks cold and uninviting. Will only get worse, there is a care home near to Fairweather Court actually on the same street and they are treated with more respect, says it all really . independent living, far from it . Another thing that housing 21 did recently was installing security cameras on site apparently they said it was something that had to be done ,the only thing was that we the residents would be footing the bill , so a vote was called and surpise,surprise the outcome was a yes , not one resident counted the votes, so another bill to pay like it or not .

A excellent area of stone to live with the over 55 years of age,great amenities with a a fabulous communal area with daily events organised by the residents and staff of housing 21.

Administration and all communications from head office has been dreadful!

Wyatt at poppy court Coventry he's brilliant from norma and everyone else he's the best manager we have had we need him here to stay the place he's lovely now .thank you very much norma

Poor level of communication from Court Managers to Head office , waiting ages for response for repair and any service issues.

I have been a resident with Housing 21 for 6 years and have nothing but admiration for the care team here at Beldize Court. They are a group of warm and generous people who often go above and beyond in their care of our residents.Housing 21, as a company, have, through their resident engagement programs given me a new sense of purpose

My previous review was very scathing and as far as I'm concerned, rightly so. Housing 21 flagged that review so it is hidden. However, they also copied it, printed it and put it through 37 doors. It is a case of, it is okay for Housing 21 to post the review to whoever they want to see it but it isn't okay for me to post it to who I want to see it. More controlling and subversive behaviour from Housing 21, showing that my review which was flagged was all correct.

Moving in was easy t have only been in for 2 weeks but I have been made to feel very comfortable. The management have been very helpful and supportive to me

Whilst Housing21 provides adequate accommodation for its elderly residents, that it takes stock of its properties, I cannot fault its service in terms of instigating repairs etc, however, its recruitment process is appalling.
I recently applied for a Housing Manager role in Sutton, Surrey, where I live. A few months ago, I applied for a similar role in Oxford, a distance of 128 miles from Sutton. I was invited for interview on two separate occasions for that position, but was unable to attend for personal reasons. I have been refused an interview for the local position and the organisation has blatanly ignored my request for an explanation or constructive feedback.
Earlier this year I also applied for a board member position, having relevant experience having worked in local government and the civil service for many years, but was refused an interview. One of the sucessful candidates for that role had a background in accounts for a local authority, and had sold his home and ascertained social housing with Housing21, despite having been of very afluent means. It it obvious he was selected for his financial background, when the primary requirement for the role was about having a voice for residents. The appointed person's experience would have been completely detached from the interest of residents.
The organisation's recruitment process is unfair, bias and descriminatory.

I’m still waiting for my response following my last review ??

Limestone and all there staff are wonderful helpful welcoming
Jane and Kerry helped us when we didn’t understand
And Jody was so kind all the staff are so pleasant and helpful and a credit to housing 21 even the cafe staff are all wonderful we couldn’t ask for more
My only down point was the process could be made so much easier by having a list of all your requirements needed to purchase instead of week by week needing stuff also a lot of duplicate questions and the same now as we have form to fill in regarding the same information you have already had
I would guess the majority of people are elderly like my mum where time is at the essence a pack given with a list of everything you need would make it much easier and less frustrating

Thanks to the help and generosity of H21 and helping hands Il will be able to put my heating on over Xmas🙏
You have no idea what a difference this will make to me and my family especially just before Xmas
Many thanks and a merry Xmas to you all
Lynn Clarke

I love my new home. The managers are friendly and helpful. The facilities are great all the people I’ve met are friendly and welcoming.