Housing 21 Reviews 

Lovely assisted living apartments. Carers and all the staff are like family. Nothing is too much bother. Friendly, knowledgeable, experienced carers who are also approachable and respectful.

Couldn't wish for better. Well recommended. Staff make the place, so nice and homely. Love the cafe too, beautiful meals all home cooking made from scratch. Joyce the cook very good, all beautifully made food.

Lovely and spacious, smells lovely and is very clean, well kept and well maintained. Activities throughout the week. Excellent.

You are a load of crooks, my father died and you carried on charging him until his flat was sold. Over £6,000 for doing nothing, an absolute disgrace.

I had a really warm welcome from managers, care team members and the residents. The sales process took ages but it was worth the wait. My home is just right for me... Thank you

All good so far

Made to feel welcome

Warm & efficient welcome by Trevor, the Court Manager!

Richard Onslows court, Shrewsbury Shropshire More support and transparency when leaving. My 70 yr old parents who have had serious health issues this last yr. (Heart attack, previous stoke and brain damage and father had half a lung removed).
They are now moving in with me and have mostly moved put just finally cleaning bits to do. They have been there 5 yr and their notice told them they had to rip up the carpets and since the landlord/housing manager has told the to paint etc. There is really nothing that isn't fair wear and tear there may be some excessive wear and tear due to parents being unable to complete those regular deep cleans that most of us do 63-6monthly. I have commu scared with them and they just keep being vague and quoting the notice and an exert from the tenancy (decorative condition, furniture removed, fair wear and tear). Which having googled asked tenancy forum etc this appears to be something they can't ask for my parents to do. I think they are rude, vague on purpose to try and make them panic and do more it has been hard on them moving as it is and they are as active as they can be. I just think this is poor management and customer service. Really rubbish.

At a stressful time that comes with moving especially as you are getting older the manager at Kipling Court James was a god send he put our minds at ease helped us through the process and has kept calling in to see if we were settling in ok we cannot thank James enough I'm sure he went over and beyond what was expected of him. We are now settled in our forever home and are very happy with the way we were helped and welcomed at Kipling Court once again thank you James xx

Hi my name is Norma.
I came to live in Fountain Court GATESHEAD on 22nd May 2024.
I am 87 years old and unable to walk.
Before I came to Fountain Court I lived in my own home with carers from a private care company visiting me 4 times a day.
Because of my mobility needs I could only live in my bedroom upstairs. I could not even see out of my bedroom widows.
I felt totally isolated lonely vulnerable and at the mercy of care workers who literaterally just popped in did what was needed and left.(not their fault . Time was of the essence).
Fountain Court has made me smile again. I have my own Independent flat with the girls (carers) coming In 4 times a day. I can see out of the very large low windows they overlook very well tended gardens often visited by squirrels and lots of beautiful birds.
I no longer feel lonely or vulnerable I feel cared for and valued.
There is a restraunt Down stairs that I visit in my wheel chair with my daughter .
I no longer feel like I put onto my daughters as they know I a so well looked after. My washing and ironing are done every week.my bedding is changed frequently taking so much pressure of my girls.
All of the staff of Fountain court are very well trained caring individuals.

I wish I had bit the bullet sooner
Fountain court has given me a new lease of life

Thank you

does not look at individual needs even with a doctors letter. offer to pay yourself they do not want to know.

I recently moved to Ronald Buckingham court, which i must mention that it is a lovely place to live at. My community communal areas are well looked after and well maintained. My housing Manager, Christine a very nice and attentive lady, always checks on me as agreed and she is approachable and helpful. News letter with up to date information is posted always.

The day I moved in happened to be the hottest of the year and it coincided with the annual summer garden party, so there was nowhere to park. Had I known this I would have delayed my move. Unfortunately the house manager was on sick leave so there was no one to
advise me.

Firstly a very warm and friendly welcome from manager Julie, who has been so kind and patient in delivering all necessary information. Thank you .
I have been most impressed with the high standard of cleanliness and the decorative quality of my flat. There’s lots of friendly support here if required, but also, the freedom to go as you please too. There’s a lovely welcome pack of carefully thought out items to help me move in. Thank you so much to manager Julie who has been so helpful and supportive.

I signed a Rental Agreement for Myles Court, Brierley Hill on 9th September 2024. On 18 September 2024 I explained to the Court Manager that I was unable to live in the flat due to my diagnosed mental health problems and had become increasingly anxious. No sympathy was shown. I was abruptly told that I had signed the Tenancy and that I would be charged another full months rent for October 24 because I needed to give a full 4 weeks notice. Therefore I will have given H21 £1,600 for never actually living at the premises or using any of the services. I was told "oh! you aren't the first to change your mind and won't be the last". Well if I had not felt so Pressurised to take the flat on the sign up day I would have had time to make the right decision. I actually sat there crying on sign up day as my anxiety was so high and still the assistant court manager insisted I had to sign or else the flat would be assigned to someone else. I am livid that my money has been wasted due to poor customer service management. Also I was told I paying through Direct Debit but it turns out I am not. I cannot cancel the payment and H21 are at liberty to take the monies from my account as they see fit and making me overdrawn if the monies are not in the bank. I am very unhappy about this and am taking legal advice.

I was returning to ‘The Court’, on 16/09/2024

As I was approaching a space to park, through narrow entrance, another two cars were manoeuvring , one to leave !

I asked “ who are you “?
The occupant swore at me, “who did I think I ( F) was” ?
I replied “ a resident “ , to which she loudly shouted, “it was none of your “ F” business , as her mother was a resident. Her mother was being dropped off , was that alright with me ? “. I said Yes collecting or returning was ok “
I continued to park. During which time she got out of her car and stormed across Court to me.
Her reterick continued , in a hostile manner ,and yet again she used the “F” word. I do not use such language myself.
I am a 74 year old resident and this verbal assault, has left me tearful and upset !
Once again , no manager !
So many different visitors in different vehicles so many times a day to Flat no . 8
Always the same family !! Actually ZERO STARS Review

The care and support I have received from my Housing Manager regarding a previous problem...
Has been nothing but amazing and,without her support,help and care I would still be trying to sort this problem out and basically getting nowhere.
I really do think that Housing 21 Court managers do not get enough praise and thanks for the outstanding job they do.

Frank cook court kidlington..
The various policies regarding ASB by some of its residents is very poorly looked into.
H21 make great play regarding how they tackle the problem,but it is just sound bites for there PR the reality is they do nothing and there only interest is to maximise rent to the full,they have no interestt in there tennants.
C rastall

Repairs extremely difficult to get done .
Often delayed or swept under the carpet.
Non existent manager for many many months .
Rent hikes often
Service charges extremely high.

Hello . I recently moved into housing 21 shepherd's court Lincoln .
The housing manager a lovely lady called Agne goes out of her way to help in any way she can . And all the residents I have met so far have been very welcoming .
I think I'm going to be very happy here .