Nikki was extremely helpful on the phone. Very customer focused and upbeat and she sorted out my order with ease. Insulation Superstore were able to find the stock I needed in the timeframe I needed,... Toon meer
Bedrijf heeft geantwoord
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BOUGHT CELOTEX 25MM INSULATION AS AN UNDERLAY TO TRANSPARENT CONSERVATORY ROOF. INCREDIBLY LIGHT SO NO GREAT STRAIN ON THE ROOF FRAME, OR ME, I'M 91. FINISHED OFF WITH SANDTEX SMOOTH. WHAT WAS A TO... Toon meer
Bedrijf heeft geantwoord
Unfortunately, we received a 25mm sheet of celotex instead of the 30mm one we actually ordered. Not sure anyone measures celotex sheets when unloading the delivery van (thin sheets aren't stamped with... Toon meer
Bedrijf heeft geantwoord
First time with insulation superstore and very pleased. They don’t let grass grow under their feet when it comes to getting an order out for delivery!! :-) Expected delivery in about 4 days but... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over INSULATION SUPERSTORE
Geschreven door het bedrijf
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4,3
Uitstekend
4K reviews
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Next day delivery
28 april 2026
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Unfortunately my experience with this…
Unfortunately my experience with this company is very negative, placed order with them as delivery stated 2-3 days delivery, after not receiving any communications from them after 5 days I emailed requested estimate delivery date, didn’t receive a reply, 6th day rang to chase again was told they would get
Back to me. Then I got a text from courier saying delivery would be the following Wednesday so 10 days not 2 or 3.
I immediately rang and said we needed the delivery by Friday the latest or would have to cancel order.
I was kept on hold whilst they rang the delivery company to bring the delivery forward to this Friday and they confirmed it would be Friday.
After not receiving confirmation by email or text I rang again to ask for written confirmation it would be Friday only to be told that they now couldn’t do Friday, so I had to cancel the order.
Communication was very poor, if I hadn’t rang again I wouldn’t have known the order wasn’t coming Friday as expected and agreed.
All this was a total waste of my time and now I have to start again and order from a more reliable company.
22 april 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been.
We apologise that we weren’t able to get your delivery to you within the agreed timeframe after initially confirming it could be brought forward. We appreciate how inconvenient this was, especially when you were working to a deadline.
Your feedback is important and has been shared with our team so we can improve both our communication and coordination with our delivery partners going forward.
Thank you for bringing this to our attention, and we’re sorry again for the time and inconvenience caused.
Kind Regards
Samantha
Antwoord van INSULATION SUPERSTORE
Good afternoon Adam,
Great to see that you are happy with the delivery and service received.
We appreciate you taking the time out of your day to review us, and hope to see you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Carl,
Thank you for leaving us this 5 star review! It is great that everything went as expected, and we hope this helped you to keep your project to schedule.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Really awful customer service
Really awful customer service when it came to delivery. We were repeatedly lied to on the ETA of our delivery and it finally turned up 3.5 hours after we were told. No apology or attempt to rectify this either. Would avoid using this company.
8 april 2026
Antwoord van INSULATION SUPERSTORE
Good afternoon Beth,
I am sorry you feel this way. It is absolutely never our intention to mislead customers, and I sincerely apologise to have given you this impression.
Any information we have passed on would have come directly from the manufacturer, and passed on in good faith - however on this occasion it seems like the ETA was given to you directly from the haulier / supplier.
We sincerely apologise for any inaccuracies, and hope to see you again in the future.
Kind regards,
Phil.
Laughable Customer Service
Not only the worst insulation provider I have dealt with but probably the worst company. Sold me items that weren't in stock saying 1-2 days delivery and took my money. Nothing arrived and I only found out why when I chased. Promised return calls don't happen. Wait times on the phone are ridiculous but not as ridiculous as the apology script the woman who answered the phone kept repeating. It was the most condescending, patronising and laughable thing I've heard in years. She never even tried to listen to what I was saying, even though I would have taken an alternate product. She just kept repeating the same apology drivel and wouldn't deviate. The company should do everyone a favour and close. You should do yourself a favour and go elsewhere.
10 april 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good afternoon Gordon,
I hope that you are well. I am sorry to hear of this. You and I spoke the other day prior to this happening, and again shortly afterwards. Once again, I express my sincerest of apologies. There is absolutely no excuse for failed call backs, and it is something that I shall ensure is fed back and investigated.
Apologies once again, and if you do wish to discuss this further please let me know.
Kind regards,
Phil.
Very efficient delivery on a difficult…
Very efficient delivery on a difficult driveway. Delivery was on time . Excellent service
7 april 2026
Antwoord van INSULATION SUPERSTORE
Good afternoon Mrs Hedgeland,
Excellent news, thank you for taking the time to leave this feedback and provide us 5 stars!
We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Good prices good service good…
Good prices good service good communication good experience
21 december 2025
Antwoord van INSULATION SUPERSTORE
Good afternoon Stuart,
This is brilliant to see, thank you for taking the time to review us!
We hope to see you again in the future.
Kind regards,
Phil.
Excellent product
Excellent product, good price, fast delivery exactly when specified. Job now nearly completed. Thank you!!
31 maart 2026
Antwoord van INSULATION SUPERSTORE
Good afternoon David,
Thank you for leaving us 5 stars! We are glad everything turned up when expected to allow you to complete your work.
Kind regards,
Phil.
I had to call SIG as I needed help with…
I had to call SIG as I needed help with measurements, the handler was extremely helpful. Order arrived on time and was exactly what I needed
Great service throughout
24 maart 2026
Antwoord van INSULATION SUPERSTORE
Hi Nina,
Thank you for taking the time to leave us 5 stars! Excellent to hear that this arrived as expected, and if we can help with anything else, please let us know.
Kind regards,
Phil.
Delivered fairly quickly in good…
Delivered fairly quickly in good condition…
BUT
Ignored my plea to contact me PRIOR to delivery. As I was out a lot that week I needed to confirm a date time.
I was there “by luck”!
24 maart 2026
Antwoord van INSULATION SUPERSTORE
Good afternoon,
Sorry to hear that the request to contact you prior was not met. This was passed on to the manufacturers, and in-turn the driver, however it is at their discretion. Nonetheless, this does happen more often than not, and I apologise it did not happen on this occasion!
I am pleased this reached you quickly, and that you happened to be in when the delivery turned up.
If we can assist with anything else, please let us know.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Good afternoon Darrel,
Thank you for the 5 star review! We are very pleased that this went seamlessly!
We hope to see you again in the future.
Kind regards,
Phil.
Great service
Great service, easy to use website, customer service staff are exceptional
18 maart 2026
Antwoord van INSULATION SUPERSTORE
Hi Steve,
What a brilliant review to receive! Thank you for taking the time to do so, and please let us know if you need anything else in the future.
Kind regards,
Phil.
Professional service
Large insulation order arrived promptly in excellent condition. Weatherproofing was very good in heavy rain.
17 maart 2026
Antwoord van INSULATION SUPERSTORE
Hi Paul,
Thank you for your 5 star review! I am very pleased to see that this reached you quickly and in excellent condition - and hope to see you again soon!
Kind regards,
Phil.
Sorry didn’t review sooner product was…
Sorry didn’t review sooner product was excellent and the acoustics in the room dramatically changed client was very happy with end result
26 juli 2025
Antwoord van INSULATION SUPERSTORE
Good morning Steve,
Thank you for the 5 star review! Excellent news, it is great to see that your client is already noticing the difference.
We hope to see you again.
Kind regards,
Phil.
Stick with it and It'll all work out in the end.
I ordered superfoil rolls and foil tape. The delivery information was very confusing and I could not work out who was delivering the foil and where it was being sent from. On receipt of the rolls of foil I discovered that the adhesive tape rolls where missing. There was no mention of the adhesive tape on the invoice from Insulation Superstore.
I phoned the conpany and was told that the adhesive tape was dispatched from another supplier and would probably be delivered in the next 10 days. The person I was talking to them said that she had checked and the tape was being deliver that day, but after 18:00. Great product but not very, joined up with their delivery of paper trail.
I suspect that Insulation Superstore is just a, 'dropship' seller.
10 maart 2026
Antwoord van INSULATION SUPERSTORE
Good morning,
Thank you for taking the time to review us, and leaving us 4 stars! Apologies for the confusion regarding delivery!
On this occasion, it appears one item was indeed dropshipped directly from the manufacturer.
Sorry once again for this not being made clearer.
Please let us know if you require anything else in the future, and we shall be more than happy to help.
Kind regards,
Phil.
Great service throughout
My product was out of stock, they contacted me within 30 mins of my online order to find an alternative. Very well priced, fast delivery, excellent quality of products, delivery driver was very friendly and professional, great communication regarding the order updates throughout. Highly recommended company.
2 maart 2026
Antwoord van INSULATION SUPERSTORE
Hi Stewart,
Thank you for leaving us 5 stars! We apologise for the items originally being out of stock, but were please to have been able to work with you to find something else suitable.
Thank you for your understanding with this, and we hope to see you again in the future.
Kind regards,
Phil.
Excellent product and delivered very…
Excellent product and delivered very quickly with good communication
1 maart 2026
Antwoord van INSULATION SUPERSTORE
Hi Mr Taylor,
Brilliant news that this was delivered quickly, and that everything was communicated well.
Thanks for reviewing us, and we hope to see you again.
Kind regards,
Phil.
Helpful and knowledgeable advice
Helpful and knowledgeable advice. Rapid and accurate service delivery. Top marks and great product.
7 maart 2026
Antwoord van INSULATION SUPERSTORE
Hi Chris,
Thank you for reviewing us! I am pleased to see that this reached you so quickly to allow you to continue with your work.
We hope to see you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Good morning Murray,
Excellent news! Thank you for taking the time to review us. We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
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