Nikki was extremely helpful on the phone. Very customer focused and upbeat and she sorted out my order with ease. Insulation Superstore were able to find the stock I needed in the timeframe I needed,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
BOUGHT CELOTEX 25MM INSULATION AS AN UNDERLAY TO TRANSPARENT CONSERVATORY ROOF. INCREDIBLY LIGHT SO NO GREAT STRAIN ON THE ROOF FRAME, OR ME, I'M 91. FINISHED OFF WITH SANDTEX SMOOTH. WHAT WAS A TO... Toon meer
Bedrijf heeft geantwoord
Unfortunately, we received a 25mm sheet of celotex instead of the 30mm one we actually ordered. Not sure anyone measures celotex sheets when unloading the delivery van (thin sheets aren't stamped with... Toon meer
Bedrijf heeft geantwoord
First time with insulation superstore and very pleased. They don’t let grass grow under their feet when it comes to getting an order out for delivery!! :-) Expected delivery in about 4 days but... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over INSULATION SUPERSTORE
Geschreven door het bedrijf
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4,3
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van INSULATION SUPERSTORE
Hi Luke,
We look forward to seeing you again, and appreciate you taking the time out of your day to review us.
We hope to see you again soon.
Kind regards,
Phil.
Fast delivery & good condition
Fast delivery, items in good condition. Can’t complain 👍🏻
5 maart 2026
Antwoord van INSULATION SUPERSTORE
Hi David,
Great to hear! Thank you for taking the time to feed this back to us, and of course for your valued custom.
We hope to see you again.
Kind regards,
Phil.
The lady I spoke to was very helpful…(Wattisham)
The lady I spoke to was very helpful and friendly.Nothing was too much trouble and her communication throughout the delivery process was excellent.
25 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Chris,
That is great to hear! Thank you for taking the time to review us, we massively appreciate it.
We hope to see you again soon.
Kind regards,
Phil.
I ordered door seals on February 17th…
I ordered door seals on February 17th and received an email from them saying an expected delivery date of February 23rd, on the 26th nothing had arrived, so I emailed them, their response was the order was being fulfilled directy with their supplier and they were chasing them for a delivery date, later that day I got another email from them, saying the delivery would be on March 3rd and they finally arrived on the 3rd, a full two weeks after I ordred them. I will never use this company again.
1 maart 2026
Antwoord van INSULATION SUPERSTORE
Good Morning,
Thank you for taking the opportunity to leave us a review.
I do apologise that your order was late, this does come directly from he supplier and are normally dispatched within 1 - 2 working days. I can see this was not the case with your order and I really do apologise for the delay and for you having to chase this with us.
Kind Regards
Samantha
Excellent service,once again
3 maart 2026
Antwoord van INSULATION SUPERSTORE
Hi David,
Thank you for reviewing us! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Greg,
Thank you for taking the time to review us! We're glad to see that you received great service, and we hope to see you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Julie,
Thank you for your 5 star review! We're very pleased to see that this reached you quickly, and that it was easy to order.
We hope to see you again in the future.
Kind regards,
Phil.
Very fast next day delivery.
25 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Gordon,
Many thanks for your five stars! We're pleased to see that this reached you so quickly.
We hope to see you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Good afternoon,
Thanks for taking the time to review us, we really appreciate it. We hope to see you again in the future.
Kind regards,
Phil.
Long lead time delivery
I ordered some floor insulation, and needed it urgently, you guys made some calls to the supplier and hurried it um for me
Much appreciated
22 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi David,
You're more than welcome, we fully understand that some jobs have tight timescales. I'm glad we were able to help, and we massively appreciate your 5 star review.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Steve,
Brilliant to see that our customer service was amazing. We really appreciate you feeding this back, and if we can help further, please let us know.
Kind regards,
Phil.
Insulation arrived when it was…
Insulation arrived when it was scheduled; all good! Thank you.
18 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi John,
Thank you for taking the time to review us, and for your valued custom.
We hope to see you again in the future.
Kind regards,
Phil.
Excellent Company
Absolutely fantastic service! Great product and price, delivery was first class and advice over the phone ( I would have chosen wrong product despite doing my homework) was excellent.
This is a quality company 👏👏👏
10 februari 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good afternoon Tony,
Music to our ears! Many thanks for taking the time out of your day to review us, and we hope to see you again in the future.
Kind regards,
Phil.
Perfect insulation
They had the insulation in the thickness that I was after. Delivery was fast and better value than other companies. Online ordering was straightforward and delivery details were provided. I would certainly buy from them again.
12 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Jeffrey,
Thank you for the excellent review. We're very happy to see that we were able to assist.
If you need anything in the future, please let us know.
Kind regards,
Phil.
Ordered and delivered in under 24hrs!
Ordered and delivered in under 24hrs!
can't fault the service.
11 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Graham,
Thank you for the 5 star review, we massively appreciate it!
We hope to see you again soon.
Kind regards,
Phil.
Fast 'n' reliable building supplies
I liked that Tyvek membrane for instance could be bought by the metre. Sundry items for roofing could be obtained by parcel delivery within 2 days. Great service.
9 februari 2026
Antwoord van INSULATION SUPERSTORE
Good morning Si,
Thank you for your 5 star review. I am happy to see that we were able to get this to you so quickly.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi David,
Thank you for the 5 star review! I am happy to see that we were able to get this to you at the right price, without compromising on the quick delivery.
We hope to see you again in the future.
Kind regards,
Phil.
Great speedy delivery from Insulation…
Great speedy delivery from Insulation Superstore at a very competitive price. A few sheets arrived with slightly damaged edges, but fortunately this didn’t affect their usability for my project. Overall, I’m very satisfied and would happily use them again.
15 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Adam,
Thank you for leaving 4 stars, and apologies about the damage! I am glad to see this didn't affect the project!
We hope to see you again in the future.
Kind regards,
Phil.
Straight forward purchase
Straight forward purchase, order confirmation, delivery arrangements and satisfactory off-load. Insulation boards in good condition and in working with them good quality and finish.
With free delivery on order over a relatively low threshold good value over other suppliers claiming to be cheaper.
8 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Duncan,
Many thanks for leaving us 4 stars, we really appreciate it.
If you need anything inn the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
First time I've used the Insulation…
First time I've used the Insulation Superstore and it was perfect from the initial phone call up to delivery. Carly answered my initial phone call to discuss my requirements, quote and delivery dates. Carly was friendly, professional, on point and extremely helpful, called me back immediately with queries that needed answering. Placed my order there and then with a delivery date that I had requested, the courier service that was used were great too. Online email updates, text messages on the deliver date confirming the day with a link to track the delivery. This was 100% accurate as the delivery arrived exactly on the minute that the given time suggested on the tracker. Highly recommend these guys, perfect customer service and delivery.
10 februari 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Steve,
Thank you for your 5 star review! We are very lucky to have Carly, and I am glad that she was able to assist.
We really appreciate your review, and hope to see you again in the future.
Kind regards,
Phil.
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