Nikki was extremely helpful on the phone. Very customer focused and upbeat and she sorted out my order with ease. Insulation Superstore were able to find the stock I needed in the timeframe I needed,... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
BOUGHT CELOTEX 25MM INSULATION AS AN UNDERLAY TO TRANSPARENT CONSERVATORY ROOF. INCREDIBLY LIGHT SO NO GREAT STRAIN ON THE ROOF FRAME, OR ME, I'M 91. FINISHED OFF WITH SANDTEX SMOOTH. WHAT WAS A TO... Toon meer
Bedrijf heeft geantwoord
Unfortunately, we received a 25mm sheet of celotex instead of the 30mm one we actually ordered. Not sure anyone measures celotex sheets when unloading the delivery van (thin sheets aren't stamped with... Toon meer
Bedrijf heeft geantwoord
First time with insulation superstore and very pleased. They don’t let grass grow under their feet when it comes to getting an order out for delivery!! :-) Expected delivery in about 4 days but... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over INSULATION SUPERSTORE
Geschreven door het bedrijf
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4,3
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent !
Excellent !
Amanda, Etienne and the warehouse lads couldn't be more helpful. Products were great.
22 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Christopher,
Thank you for taking the time to leave us this 5 star review.
We appreciate it massively.
Kind regards,
Phil.
Good product at competitive price…
Good product at competitive price delivered on time
12 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Jason,
Thank you for taking the time to leave us this review!
We hope to see you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Peter,
Thank you for your review. I am glad this was delivered when expected and at a good price.
We hope to see you again in the future.
Kind regards,
Phil.
Waste of Time
Just a rubbish service.
Placed an order and paid £56.00 delivery. When it comes to the delivery there is no communication. I had call up on a few occasion to see if the order had been processed . On the 'delivery date' nothing was delivered, when I called I was told someone would call me back. Nobody calls you back. I have found that this happens on most calls. The delivery was re-arrange for the following week, when the delivery arrived, the order was not complete. Avoid using this website
11 februari 2026
Antwoord van INSULATION SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
We’re really sorry to read about your experience and understand how frustrating this must have been — especially after paying £56.00 for delivery and then having to chase for updates.
There’s no excuse for the lack of communication you’ve described, and we’re sorry that promised callbacks didn’t happen. That’s not the level of service we aim to provide.
We also apologise that when your delivery did arrive, it was incomplete. As of 6th February, we arranged for the missing items to be sent out as replacements, and these should have been with you on the next working day.
Your feedback is important and has been shared with our team so we can address the communication and fulfilment issues you’ve highlighted.
If there’s anything further you need, please don’t hesitate to contact us directly on feedback@cmostores.com
Kind regards
Samantha
Appalling service
Appalling service, four separate deliveries and still short on the goods , together with lack of communication to myself; Doubt if ill use you again and I'll be giving the thumbs down on social media for sure. Basically when you order packs which for example have 2 in a pack and you order 4, I am expecting 8 No sheets in total - NOT 4 in total.
I think your customer care and or order operators need re training - SHOCKING - AND I CANNOT FINISH THE JOB. £5,000.00 worth of goods ordered on 27/1/26 and still short on goods on 10th Feb 26
10 februari 2026
Antwoord van INSULATION SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise that part of your order was not delivered in the full quanitity you ordered. Unfortunately this does appear to be an issue when processing your order through to the supplier and I can see they are on the case to get you the remainder of the items as soon as possible. Our customer service team will be in touch to liaise with you about this.
With regards to the order arriving in four separate deliveries, we are a drop ship company with most of the items we sell being sent to you directly from the supplier/manufacturer, therefore multiple deliveries do happen which is explained in our terms and conditions.
I hope this gets sorted soon for you and please do contact us if you need anything else at all.
Kind Regards
Samantha
Good telephone support when needed.
10 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Geoff,
Thank you for your 5 star review! We're pleased to be on hand to offer support when needed. If we can help with anything else, please let us know.
Kind regards,
Phil.
Excellent from start to finish!
We were impressed by the customer support who checked with us on the correct postcode and the delivery was less than 48 hours!
Very friendly and helpful staff so would highly recommend!
5 februari 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good afternoon,
We are glad we were able to help, and thank you for your 5 star review.
We hope to see you again in the future.
Kind regards,
Phil.
This was a repeat order for us
This was a repeat order for us. The item arrived quickly and as described. We were advised by text on the day of delivery with an delivery window of between 15:45–17:45, but the courier arrived earlier at 14:10, which wasn’t ideal. That said, he did follow my instruction (note on door) to leave the parcel with my neighbour, so it was still handled smoothly overall.
Our only real complaint is that the price has increased quite significantly since our last order in 2024.
9 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Annie,
Thank you for your 4* review. I am glad that the driver was able to assist.
Unfortunately there have been some price increases due to wholesale costs going up. We do aim to keep things as competitive as possible though.
Thanks for taking the time to review us, and please let us know if we can help further in the future.
Kind regards,
Phil.
Excellent service from ordering and…
Excellent service from ordering and delivery and very competitive pricing
4 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Carol,
Great to see that you are pleased with the service received.
Thank you for your 5 star review, and we hope to see you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Alistair,
Thank you for leaving us 5 stars! We massively appreciate it.
Kind regards,
Phil.
Easy website and fast delivery
Easy website and fast delivery, what more do you need !
3 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Philip,
Thank you for your review! We're glad that you found the website easy to use, and that we were able to get the items to you quickly.
If you need anything from us in the future, please let us know.
Kind regards,
Phil.
Excellent service as has always been…
Excellent service as has always been my experience dealing with you.
3 februari 2026
Antwoord van INSULATION SUPERSTORE
Hi Tris,
Thank you for taking the time to leave us 5 stars. We appreciate you choosing to shop with us, and look forward to seeing you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Lee,
Thank you for taking the time to review us. We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
poor delivery
I ordered mulitifoil insulation that was supposed to be delivered within 1-2 days.
Some of it was delivered within 2 days.
The rest arrived a week later
the foil tape i ordered never arrived
2 februari 2026
Antwoord van INSULATION SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise that your order hasn't been fully received. I can see my colleague on the customer service team has been sorting this out with the supplier to get replacements to you, these should have been received by now. If this is not the case please do let us know so we can get this investigated further for you.
Kind Regards
Samantha
Jystina is a fantastic face and voice…
Jystina is a fantastic face and voice for the company, she went out of her way to find out when the carriers were going to deliver our insulation, she was cheerful and efficient, if only all customer service was as good as her.
1 februari 2026
Antwoord van INSULATION SUPERSTORE
Good afternoon,
Thank you for taking the time to leave us this review! We really appreciate it.
We are very thankful for you feeding this back, and I shall pass this onto her and her manager.
We hope to see you again in the future.
Kind regards,
Phil.
Used alot.
Used insulation superstore for all of my extension. Always had quick delivery with no problem except the last where three of the plasterboard were completely ruined by what looks like a fork lift.
Bit disappointed but overall they are great.
29 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Luke,
Thank you for taking the time to review us. We are sorry to hear of the damage to your most recent order - and appreciate you leaving us 4 stars!
I cannot see that the damage was reported to us, but should you ever receive damaged items in the future, please let us know as soon as possible - as we shall then be able to arrange replacements.
We hope to see you again in the future and get back to 5 stars - and if you require any further assistance with anything please let us know.
Kind regards,
Phil.
Good service
Good service, kept in touch throughout.
Good price, and product. Delivery was expensive but we are very remote. Overall very pleased and will be buying from them again.
1 februari 2026
Antwoord van INSULATION SUPERSTORE
Good afternoon,
Thank you for your 5 star review!
We are very happy to see this, and look forward to seeing you again in the future.
Thank you once again.
Kind regards,
Phil.
Good stock and prices. Quick delivery.
Good stock - with all the products I needed (wool insulation, PIR and green plasterboard) at a good price. Quick delivery. Driver very helpful because access to the site was tricky.
25 januari 2026
Antwoord van INSULATION SUPERSTORE
Good afternoon,
Thank you for reviewing us. We really appreciate the 5 stars, and are please to have been able to get this to you quickly.
Kind regards,
Phil.
I ordered three large sheets of laminated plasterboards
I ordered, It was confirmed within minutes, I was informed of the dispatch in the next two days. I was also told of the day and time bracket of the delivery, which arrived as stated in perfect condition.
29 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Danielle,
Thank you for taking the time to review us! I am glad that everything arrived as and when expected.
We hope to see you again.
Kind regards,
Phil.
Responsive, courteous, helpful and price-competitive
Changed the order at short notice - Carly Thorpe couldn't have been more helpful! Responded to me within 5 mins of notification, had arranged it all. No fuss. A pleasure to work with.
Order delivered within c24hrs. driver (Simon) one of the most courteous delivery drivers I've ever met.
Well done all, and thanks.
29 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Peter,
Thank you for taking the time to review us, and for your kind comments about Carly.
She is an absolute asset to us, and I am really pleased that we were able to help you.
If you need anything in the future, please let us know and we shall be more than happy to help.
Kind regards,
Phil.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.