Nikki was extremely helpful on the phone. Very customer focused and upbeat and she sorted out my order with ease. Insulation Superstore were able to find the stock I needed in the timeframe I needed,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
BOUGHT CELOTEX 25MM INSULATION AS AN UNDERLAY TO TRANSPARENT CONSERVATORY ROOF. INCREDIBLY LIGHT SO NO GREAT STRAIN ON THE ROOF FRAME, OR ME, I'M 91. FINISHED OFF WITH SANDTEX SMOOTH. WHAT WAS A TO... Toon meer
Bedrijf heeft geantwoord
Unfortunately, we received a 25mm sheet of celotex instead of the 30mm one we actually ordered. Not sure anyone measures celotex sheets when unloading the delivery van (thin sheets aren't stamped with... Toon meer
Bedrijf heeft geantwoord
First time with insulation superstore and very pleased. They don’t let grass grow under their feet when it comes to getting an order out for delivery!! :-) Expected delivery in about 4 days but... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over INSULATION SUPERSTORE
Geschreven door het bedrijf
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4,3
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful, polite and efficient
Very helpful and polite customer service. One thing I really liked was the immediate/rapid communication between IS and their distribution infrastructure that enabled rapid feedback about deliveries. It felt like a well connected organisations. The promise of call-backs happened promptly. I wish other companies' call centres operated at this level.
21 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Iain,
Thank you for such a fantastic review! We are very happy to see that you were kept informed!
If we can assist with anything in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Service was great
Service was great. The person at the front desk was very helpful. She knows her stuff
26 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Lesley,
Many thanks for taking the time to review us.
Should you require anything else in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
The customer service was good but ….
The customer service was good. But the delivery arrangement awful. First load only 2 of 4 packages arrived. Second load was just dumped blocking the drive. No attempt to get hold of one of several people on the premises at the time. The missing packages were sorted out. Shame to spoil good service with crazy deliveries.
25 januari 2026
Antwoord van INSULATION SUPERSTORE
Good afternoon,
I am so sorry to hear that the delivery element of this order was not up to standard! We appreciate you feeding this back, because it helps us to liaise with suppliers to rectify issues.
We hope to see you again in the future, and if you need any further assistance please let us know.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Good afternoon,
Thank you for your review! We are happy to see that the delivery was excellent.
We hope to see you again in the future.
Kind regards,
Phil.
You did what you said you woild
20 januari 2026
Antwoord van INSULATION SUPERSTORE
Good morning Paul,
Thank you for taking the time to leave us 5 stars, and for your valued custom. Please let us know if we can help with anything in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Mike,
Thank you for the 5 star review! We really appreciate it, and hope to see you again soon.
Kind regards,
Phil.
The delivery driver was really helpful…
The delivery driver was really helpful and nothing was too much to ask. I didn’t get his name, but was really happy with the whole process
14 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Andrew,
That is music to our ears! Thank you for taking the time to review us, and please let us know if you need anything else in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Chassar,
I am glad you got to experience this first hand. Thank you for taking the time to review us, and if we can assist further with anything please let us know.
Kind regards,
Phil.
Very easy to order and quick delivery
Very easy to order and quick delivery, have already recommended you to another company.
13 januari 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi David,
Thank you for the recommendation, and for the 5 stars! If you need anything in the future, please let us know.
Kind regards,
Phil.
Outstang Service
Outstang Service.
Nikki demonstrated exceptional professionalism and provided outstanding assistance. She delivered excellent service, promptly addressing an urgent order. Even when a manufacturing issue arose, she efficiently identified a solution and maintained excellent communication throughout the process.
19 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Jon,
Thank you for your kind comments for Nikki - which have been passed to her supervisor.
We're happy to have been able to assist, and if you need anything in the future please let us know.
Kind regards,
Phil.
Great service
Easy to order and both types of insulation delivered in a single batch making programming and logistics easier
12 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Ian,
Many thanks for taking the time to leave us 5 stars, we massively appreciate it.
Kind regards,
Phil.
Poor delivery
Postage was high and I was aware of this when I placed the order. Delivery did not happen in 7 days and I had to chase. Seller did not know what had happened to it as 3rd party supplying. Eventually appeared slightly damaged. I did suggest to seller they should in the circumstances refund the delivery cost. This was ignored. Would I use again - probably not.
12 januari 2026
Antwoord van INSULATION SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise about the delay with your order. Unfortunately due to recent weather issues around the UK there have been delays with some of the delivery networks and unfortunately this did cause a backlog with orders arriving late to some of our customers.
I hope you can appreciate that sometimes these things do happen and are outside of our control but we will always do what we can to resolve any situation.
Kind Regards
Samantha
Antwoord van INSULATION SUPERSTORE
Hi Mr gates,
I am please to hear that this reached you when anticipated. Many thanks for the 5 stars, and if you need anything in the future please let us know.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am sorry you experienced delays in receiving your order.
I can see this is being looked in to by my colleagues on customer services as it looks like these have now been delivered by the courier after you have requested for the order to be cancelled.
I will ask for them to get in contact with you to discuss this further.
Kind Regards
Samantha
Antwoord van INSULATION SUPERSTORE
Hi James,
Great to see that this is good value, and reached you as expected. Thanks for the 5 stars, and please let us know if you need anything in the future.
Kind regards,
Phil.
Always been really nice on phone always…
Always been really nice on phone always willing and eager to help never let me down highly recommend
25 maart 2025
Antwoord van INSULATION SUPERSTORE
Hi Neil,
Thank you for the 5 stars. I am glad to see that we're always polite on the phone (and rightfully so), and have been reliable.
We hope to see you again in the future.
Kind regards,
Phil.
Satisfactory product
Would have been better to have received a text as promised re exact delivery time, we didn't receive a text!
Our £25 off voucher didn't arrive in time to spend on our order, not a happy bunny.
15 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Chris,
Sorry to hear that your voucher didn't arrive when expected, or that you didn't receive a text.
If you require any further assistance, please let us know.
Kind regards,
Phil.
Easy online ordering
Easy online ordering, competitive pricing and quick delivery. Outstanding service all round
15 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Shaun,
Thank you for leaving us 5 stars! We're delighted to see that you're happy with our service, and hope to see you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Mr Hughes,
Thank you for leaving us 5 stars! We're very happy that the items reached you quickly, and that you received good service.
We hope to see you again in the future.
Kind regards,
Phil.
Great service
Great service, really good communication with delivery who arrive exactly within the 30min window agreed.
13 januari 2026
Antwoord van INSULATION SUPERSTORE
Hi Gareth,
Thank you for the 5 star review. We're very grateful, and hope to see you again in the future.
Kind regards,
Phil.
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