Integra Insurance Solutions Ltd. Reviews 

Overall my claim was settled for the full amount of loss. Everybody I spoke to was helpful and it wasn't too difficult to talk to people on the phone. However we had to have an assessor come to check our damaged floor caused by water damage from our heating system and following this and although I had submitted my own quotes to get the flooring done, they said that I had to use the Sainsburys appointed company 'SBS in Midlands' (about 3 hours away) to have the flooring done. However we did not realise that this didn't include removal of furniture, taking the old flooring up and disposing of it and concreting the hole left in the floor from the repair to our pipes . All my quotes included this and it was only by chance that a handyman said we should check about the furniture and the old flooring and when I rang SBS we found out this was not included. After several phone calls and explaining that my husband is blind and disabled, the insurance company agreed to the furniture being removed and the old flooring being taken up and disposed of but it could have meant that the contractors would have come to our house to do the flooring and would have had to cancel the appointment as our floor would not be read! It was an oversight that I didn't expect from a good company and it the assessor should have made us aware in the 1st place.

Excellent service. The online claim process was quick and easy, and my claim was handled promptly with updates via text and email. Highly recommend.

A very quick and efficient service. Very easy to complete the claim online.

I cannot recommend this insurance company enough I spoke to numerous staff & all were exceptionally professional & very kind & polite highly recommend

September 2024/2025
Excellent customer service.My claim was delt with quickly Matt and Kia and the
he lads that did the work absolute stars not only to us but also our neighbours.Everyone I spoke to were very helpful,listened to me and explained what was going to happen.They were always respectful and polite and it all went smoothly.
Highly recommended company.

Great customer service thank you Aimee Moore so helpful all the way through . Flood 4th November the contractors B S A have been amazing thank you Jeet and team .

Quick and straightforward

The insurance claim was painless and speedy.

The service I received from Megan the claims handler was excellent

Quick and easy to deal with great at keeping you dated with your claim

Really nice staff, fast service, definitely recommend.

After experiencing one of the worst moments of my life losing my home to a fire- the insurance company truly showed what it means to stand by their customers. From the very first call, they was compassionate, responsive, and reasuring during a time when I was over whelmed. I am deeply gratefully for their help and would highly recommend them to anyone looking for an insurance company that truly shoes up when it matters the most . I have 2 special needs kids whome are adults and I am medically ill myself they compromised my kids and respected there needs and helped and fulfill the needs they needed. Amazing service.
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Excellent customer service.My claim was delt with quickly.Everyone I spoke to were very helpful,listened to me and explained what was going to happen.They were always respectful and polite and it all went smoothly.
Highly recommended company

The speed in which my claim was dealt with was incredible. So swift and efficient.

Very efficient, really good communication, and brought to a satisfactory conclusion.

Dealt with promptly and efficiently with telephone calls and messages.
Highly recommended.

Had 2 chase my claim twice with no contact from the company.
Not good service. Took 3 months to settle

Excellent speedy service.

After a relatively unfortunately couple of years with various insurance claims, I was reluctant to handle another claim. But Integra was refreshing as it was relatively easy (although I couldn't really tell whether they would pay market value or for new in the claim for an older but valuable item, so I didn't know what to submit for quotes)..but overall the process was relatively hassle free.

Very quick to get sorted and very understanding