Interflora Australia Reviews 

Ordered a bunch called Classique Rose for a bereavement. Spent hours choosing it because it was meant to include white roses. The actual delivery was an embarrassment and major disappointment at a time when I really wanted to support my Auntie. So unhappy with customer service when lodging complaint - offered 20% off. Complete joke and waste of time.

Ordered on a Saturday for Mothers day to which there wasn't any notice online to advise I had pasted the cut off time for tomorrow delivery. Waited all Sunday to no avail and suddenly came on Monday afternoon. Emailed customer service and they replied when I had ordered was well past the cut off time for mother's day delivery. I replied, If I had pasted the time for next day delivery, then why still process my order? Shouldn't your system deny my order as I did not meet the criteria! Then no reply.

I just want to say how happy I was with the international service from interflora(Australia)...the bouquet was beautiful and was delivered on time..recipient was over the moon. Would use again

I have ordered the colourful florist’s choice and paid extra for a large bunch for my sister’s 50th Birthday. Well the flowers had only 2 colours…violet and red, which is a very strong colour combination and does not go well together. Plus, the size was far from large! Paid around 160 for something that was not worth it at all. It was delivered on time though.

Woeful. Non delivery. Blamed on human error at hamper partner.

0 out of 5
I ordered flowers for a funeral and the photo was a white photo spray with a white ribbon (cost extra). The sent an ugly multicoloured display that was inappropriate for a funeral—culturally this is unacceptable. The ribbons generally have something printed on them, but whatever.

I got in touch with customer service to complain because the flowers were inappropriate and ugly. I spent almost $400 and they hide behind their fine print and said they couldn’t do anything because it was an “affiliate florist”. I paid them, not an affiliate and I am furious (even 3 days later). DO NOT USE

Would do 0 stars if an option! Definitely a scam ! My mum ordered me a bouquet of flowers for my birthday. They were never delivered at all and when trying to contact emails bounced back and no answer on phones.

Chose a beautiful arrangement of flowers to send to my Dad on the passing of his wife. They were $154 & looked nothing like the picture on their website. I sent Interflora a photo of the flowers my Dad received & they couldn’t care less. Beware if you are thinking of using them & check their reviews as I found this common practice for them to send less than what you paid for. Very disappointed in their lack of empathy or customer service. If I could give them no stars I would.

My daughter ordered flowers for me fir mothers day(australia) she could not choose Sunday fir delivery so chose sat. They did not arrive when she complained they said well it's a busy weekend!! They did finally turn up but not what was pictured at all. It should have been predominantly lilies as that is my favourite flowere but the main flowers were very old white roses, be lucky to last 2 days. There were 3 teeny tiny closed lily buds but as the arrangement is in oasis they will die before they bloom. When I see how much they cost her I am so upset for her. TERRIBLE TERRIBLE service and flowers

I ordered a large bouquet of vibrant pink flowers for a funeral. Flowers delivered were a few very old, wilted purple flowers, nothing like what the photo/description showed. I asked for a refund repeatedly and was told repeatedly by the Interflora manager that the flowers have been sent and there is definitely no refund. I felt that she has said this many times before to previous customers who wanted a refund. She was very hard and adamant about NO REFUND. I was scammed and ripped off $200.

I had ordered a bouquet of seasonal flowers for a dear friend over in Denmark that really needed cheering up on her birthday. I placed an order for same day delivery as guaranteed delivery if ordered before 2 and this was not the case. If I hadn’t followed up I was never going to be notified that it was not going to arrive. It is now 6 days post order and no delivery and no refund. I would never recommend this service to anyone.

Ordered flowers only to get emailed the next day to say that they can’t do it and that my refund will take 3 or more days to process. What a joke.

I organised a scheduled delivery 3 day’s in advance of a beautiful dried flower arrangement for my Mum’s birthday. I was told on the evening of her birthday that the driver could not perform the delivery and the delivery would be made the day following. On the day following I received no update, nor was the delivery made.

I was then advised that there was a staff member who was deliberately not handing over orders, I was offered no compensation or discount on my order despite the fact that the incapable staff member not doing their job being entirely not my fault.
Was then advised that all they could offer was an extra box of chocolates as an apology, also that the flowers I asked for were not available and all I would get was the florists choice should I wish to continue.

I received no follow up, no proactive communication and no compensation on this order. It was an entirely terrible experience, and I feel as though Interflora took no responsibility for this at all more so just passing blame. When I called to ask for an update on my email asking if I could get a refund, the customer service rep I spoke to was incredibly rude and acted as if I was putting him out asking for a confirmation that the refund was processed.

Really disappointing from all aspects, I would not recommend at all.

Flowers delivered were not the flowers ordered. No phone call to check if delivery should go ahead with different flowers. Alternative flowers looked old not fresh. Arrangement looked like a 5 year old had done it. No satisfaction from customer service or the florist used. AVOID this service

Ordered bouquet of flowers in Australia to be sent to friend in Paris over the weekend. They were absolutely beautiful and just as I had hoped. Very happy!

STOLE OUR MONEY. No delivery, no message, no notification. Emailed them 3 times, called twice. First Christmas without our daughter ruined wondering what had gone wrong with her gift. Customer service was rude and unhelpful. I will never trust them with a special occasion again. Useless, frustrating and couldn't care less that it upset us.

Ordered a Gift for $207, a Fruit Basket with Sparkling Wine and Chocolates and an extra Bouquet of Seasonal Flowers, for my friends birthday.
First, I paid for a Basket instead they delivery a box so that's false advertising. Second, they called her at 4:30 pm when they were closing their shop. then My friend was leaving her home because she has a plan. She can stay all day waiting for it.
Third, when She gave an instruction leaving the gift at from her door. They decided that they will deliver the gift the next day and also the flowers were not fresh, from the attached picture you can see the petals have wilted and are discoloured.

Absolute garbage. Flowers look nothing like the pictures. Prices are extortionate. Avoid at all costs and go with someone local

I have been using your services for 36 yr. I'm so disappointed with recent delivery. I had sent flowers to my aunt and 4 week later I ordered identical arrangement for my mother. No baloons?and little box of chocolates,not very satisfying. I have images of both deliverys, very different. Not very happy at all.

Ordered flowers for mothers day and after 2 days following up I've been told they hav cancelled the order and refunded my money due to load of orders! And mother's day is already over! Unbelievable
They could've say this earlier at least or not taking the order in the first place....
Very disappointing