Interflora Australia Reviews 

Despite all the terrible reviews, the boquet actually came in the morning, fresh flowers and really pretty. Ive seen the bad reviews after i bought them so i was kinda scared but they didnt disappoint! My girl loves them and im really happy i did not get scammed

I had a terrible experience with this business. I ordered flowers for my niece and received a confirmation email, so I expected the delivery to go ahead as promised.

After waiting nearly 20 hours, my order was suddenly cancelled without proper explanation. To make matters worse, I have still not received a refund.

This was extremely disappointing and unprofessional. I would not recommend this service to anyone.Extremely unprofessional.

I ordered 3 wreaths for a funeral interstate, and they delivered them 1 min before the service started. I was not at all impressed. The flowers should be there at least 30 minutes before the service starts. Other florist companies delivered their flowers at least an hour ahead of the service start. Why can't Interflora? So if you really must buy flowers from interflora, you should give them a fake start time, at least 30 minutes before the service starts. Their website will ask you to state the start of the service, but if you tell them the real time, you run the risk that the flowers will only get there after the service starts, not like other florist companies.

DO NOT use Interflora for funeral flowers. They cannot be trusted to deliver when it truly matters. If they can't support regional deliveries, they shouldn't offer the service at all. What we experienced was not just incompetence, it was a complete lack of care...

The experience we received from them was disappointing and embarrassing.

We ordered a funeral wreath through Interflora for a very close family member. Being interstate, we couldn’t attend the service ourselves, so this arrangement was incredibly important to us. It was our way of showing up and paying our respects.

Interflora failed us completely.

We received an email 20 minutes after the funeral had already started saying the order couldn’t be fulfilled due to a supplier issue. That’s not just bad service, that’s disgraceful. There was no warning, no courtesy call the day before, nothing. Just a last-minute email when it was already too late. Our family stood at the funeral wondering why we hadn’t followed through. It was deeply embarrassing and hurtful.

They offered a refund and sent a so-called “upgraded” arrangement later that day. When we saw a photo of it, we were disgusted. It looked rushed, uneven, and cheap, like something thrown together as an afterthought. Definitely not what we were promised, and not appropriate for any occasion, let alone a funeral. I am completely embarrassed that it was even delivered to our family. It is appalling.

If there was a negative score I’d provide it.
I purchased flowers on the website for an international delivery to the USA for a funeral. It was purchased ahead of time, delivery address accepted on the website as well as payment. I received a message TODAY, saying they were unable to deliver - totally missing my Uncle’s funeral. Disappointing and upsetting.

Said they would deliver on a certain day, they didn't. So the person never received the gift (~$150). Refused to admit fault and were pretty rude about the whole thing.

My mother ordered flowers for me for my birthday, delivery was to me in the USA. She paid 150 for them, and what showed up was a disgrace. 3 roses and a few cheap filler flowers, mostly tiny daisy looking things. My hand was as big as the arrangement. I contacted customer service and asked for my mum to be refunded or a replacement to be sent to me. They "contacted" their florist over here who filled the order. After days of chasing them, they finally came back to say the florist said the flowers were to the value of 150 dollars! The arrangement was dead in 3 days. Stay far away from this place they will rip you off blind.

Paid $150 for premium rose basket as a condolence for a family member. Specifically because they’ve a cat , I did not want any Lilly’s as they’re toxic. What did the get - a couple of roses and other flowers including Lilly’s. Not happy. 2 stars for easy online service and quick delivery.

A nightmare from start to finish. First I couldn't order online. The interflora lady on the phone was nice & helped. What was delivered, versus what I ordered was disappointing. I could have done better, much, much better for the money from the local shop.

Over $200 for dead looking flowers.
Sent flowers to Darwin for over $200. The recipient said they were lovely a sent a photo. The bunch is tiny - and half dead. Try another florist - these guys don’t deserve your business

delivery never arrived, they do not respond to emails or answer calls

In USA for work. Ordered flowers, Premium chocolate, and Standard Teddy bear. My wife and daughter got the flowers but not the extras.
I would call this STEALING! Hopefully they can either give me a refund or compensate me somehow because they definitely let me down and ruined my Valentine Day surprise for my Wife and Daughter.

I ordered flowers for my wife for our anniversary celebration. On the day of the anniversary, I received the following message last minute: "...unfortunately all our florists in your delivery area reached capacity due to Valentine's Day deliveries and have exhausted their floral stocks." Unreliable company - simply unprofessional. I will not be using this company for any future orders!

$300 for dead looking flowers in a $5 vase! criminals! Im coming for a refund!

Ordered some flowers on the 3rd for selivery on the 4th for a friend in Taiwan. They did not arrive on time so I called and asked why. I was told the USA handle international orders and my order was "on hold" as they could not deliver it on the 4th. I requested it be delivered on the next possible day. Its now the 6th and no update on delivery. What an absolute farce and way beyond a joke. I would never ever use Interflora again and would suggest to anyone wanting to send flowers use a local florist.

I wouldn’t even give ONE STAR if I had the option!!!
Interflora used to be THE VERY BEST place to get gorgeous flowers delivered anywhere in Australia.
Now, this is THIRD STRIKE AND THEYRE OUT!!!! 😡😡😡😢😢😢
I am so beyond devastated and disgusted I can barely SPEAK or see straight!!!
My beloved Mummah who passed recently always promised my beautiful son, who has severe special needs and was told he’d never even make it this long, these orchids when he turned 21.
I cannot BEGIN to tell you the HELL I have gone through trying to get these delivered.
I’m absolutely heartbroken, and so is my so .
It’s the only thing he was looking forward to on his special day.
I ordered these flowers, for an EXORBITANT price, but did so happily believing they would be delivered on the actual date, Tuesday 28th January.
It all went through, all was great, until I had a missed call on my phone that morning saying they didn’t have the correct fishbowl pot for the plants, and after 20 EMAILS back and forth, they finally offered a solution in paying an EXTRA $60 to have it specially ordered in, but they wouldn’t arrive until today, Friday 31st January.
I was in emergency all day yesterday, trying to pay this extra money in time, under so much stress and anxiety and physical agony I can’t even begin to tell you.
I FINALLY managed to pay the extra, and I was GUARANTEED this item would be delivered this MORNING as shown in the picture online.
It is 530pm, Interflora is closed for the afternoon and weekend.
I have emailed 8 times today, and was again PROMISED they would be here this afternoon.
They are NOT here.
Like I said, it’s the sentiment behind them, which I repeatedly explained to Interflora, and now it’s been a waste of HOURS AND HOURS of time, anxiety, stress, exhaustion, disappointment, and just like ripping open my precious Mummah’s death all over again.
My son could have been given a piece of blank paper for his 21st, and he wouldn’t have cared because he’s such a wonderful and compassionate, amazing young man.
But this was a promise made on my mother’s DEATHBED, and for so many years beforehand.
My son doesn’t even LIKE flowers, but these meant so much because they were a symbol of my Mum, his treasured Nonni.
I’ve now spend $280 (TWO HUNDRED AND EIGHTY DOLLARS!!!!!) for TWO purple orchids in a fishbowl tank.
We have NOTHING.

I would rate 0 if it was available. Took my order and confirmed it. Then on the day the order was supposed to be delivered - they cancel it! They could have told me days before but didn’t - instead leaving my elderly Mum with nothing on an important birthday - The worst service ever. Do not use these people - they are a joke.

Poor service! order placed, paid and confirmed.
Then you'll get a call advising that they cannot fulfill your order and a refund will be processed. May take several days to receive funds.
no alternative solution offered. TERRIBLE SERVICE.
Do no use this company. what a huge let down.

From the UK, we ordered flowers well in advance for delivery on my sister's birthday. None were delivered, at all. It was rather embarrassing and sad. We have been reimbursed, but that is not the point.

I should have paid heed to the past negative reviews!!!! On a Friday I ordered a $200 bouquet for a funeral in India to be delivered the following day. When the flowers did not arrive for the funeral on Saturday, I called the Mumbai office and they informed me they had not received the order. I then called the Melbourne office on Monday (the office was closed on Sunday) and after a few phone calls to and fro, was informed that the office in Mumbai could not deliver the flowers and that the money would be reimbursed. Very very poor service - no communication although they had the contact details. Extremely disappointing. Once bitten, twice smart. I will never order through Interflora again.