JUST EAT Ireland Reviews 

Disgraceful response from Just Eat.
I ordered over €50 worth of food from Supermac's Maynooth. It arrived fairly quickly, but it was stone cold. I tried reheating it, but it just turned soggy and was completely unenjoyable, so most of it ended up in the bin.
I contacted Just Eat to raise the issue, and their solution was to credit my account with just €9.00. On a €50+ order, that's simply not an acceptable resolution.
Needless to say, I'll be ordering directly from restaurants in future rather than using Just Eat.

An order I placed was delivered with some items missing. I rang the shop and they said they were out of stock and that I would be refunded via justeat ie, it's been two weeks and no sign of the refund.

I ordered a burrito bowl from Boojum on Just Eat, and they got my order wrong. I told them right away (less than 5 mins after getting my order) and I got put on to Just Eat Customer Service. Instead of them admitting the order was wrong and receiving any form of compensation, or even an apology, they instead chose to call me a liar (even though I had proof) and said I had been making several 'recent claims', so they could not do anything for me. Meanwhile, I have not ordered anything recently from Just Eat or ever made a claim of any sort before?? Will not be using Just Eat again, what a joke.

Ordered and paid for food,waiting for delivery at address given.Got notification saying delivery done but never received delivery.Rang customer service she kept saying unfortunately you gave wrong address but I didn’t,then she told me driver was a block away but I told her he wasn’t.eventually after a lot of hassle on the phone she said I would get a refund but could take up to 7 days. A total farce and customer rep was a blatant liar.

Never again app deleted

If there is an issue with an order, good luck getting the help especially with McDonald's orders, otherwise their great charging their service fee.

Customer Service is terrible, very un helpful was told to complain if the food comes and is cold , noone came . called up and the attitude on the customer service support rep and could not even deal with the compliant , told that they can refund 7 days and still no food , no chance to re order and then the driver said he was there i was outside the door while he was telling me this , this is the same driver that smokes weed driving around and eating the food , I have seen this across alot of the drivers . I think this whole thing is a scam and would never use this service again . 4 out of the last 6 orders this has happended and the way i was spoken to is shocking.

It would be far better if you could read other people's reviews of takeaways like previously

They adopted the same model as Deliveroo—with rock-bottom delivery fees and a system that doesn't allow drivers to decline orders. I hope that when the next major crisis hits, both they and Deliveroo go out of business!

Good app but the price add on is crazy nearly double what it used to be should look after old customers

€50 gift card says to go to a link as printed on the card, I can't quote it here. Went to the page, and there is NOTHING mentioned on the page that came up about gift cards, no details, nothing in any menus, absolutely ZERO, so working out how to actually use the gift is proving to be a bit of a nightmare, and the comments on the trust pilot page are not encouraging. You don't get a second chance to create a first impression!

Excellent service
Food always on time. Had to complain just the once and had a satisfactory outcome
The added bonus offers are a welcome addition all in all Just eat is great for when you're just not in that cooking mood.

Don’t use this app, it has got progressively worse over the past year. I put an order through and I hit pay I realise my office address was on it instead of home address, instantly tried to amend it… not allowed, instantly contacted Just Rat said the couldn’t fix it, contacted restaurant who took written instruction, gave to courier but he refused to deliver. Deleting app, was a top customer! Still nothing from their service team dispute contacted them over 5 times!

Very bad service. Attending the lodges at the back of cancer hospital rathgar. Did not deliver the food to the address. When rang just eat headquarters they said they had delivered to the hospital but refunded said it will be in my account in 5 to 10 days. No money for ten days no food. Went to the hospital to check and it was not delivered to the hospital so they lied. Were given my phone number but did not ring me to tell me they got the delivery wrong

Worst customer service I have ever encountered.

I had a very disappointing experience with Just Eat that has completely put me off using the platform again.
I placed an order worth £77.44 which was never delivered. Three of us waited outside the delivery location for over 90 minutes beyond the expected time, provided contact details to reception, and even attempted to contact the restaurant multiple times. Despite taking all reasonable steps to receive the order, no delivery ever arrived and no driver attempted to contact us.
Just Eat later claimed the order was “delivered” based on their tracking system. However, neither myself nor anyone in my group received the food. If it was delivered, it was clearly delivered to the wrong person or location.
What was most frustrating was the customer service. I sent multiple detailed emails clearly explaining the situation, but every response was a generic template that ignored the points raised. In some cases, responses were sent almost immediately after long emails, making it clear that the contents were not properly reviewed.
I also raised a formal complaint about how my case was being handled, but this was completely ignored. Instead, they repeatedly stated that their decision was final and refused to offer any explanation beyond referencing their tracking system.
To make matters worse, Just Eat’s own policy states that customers can claim refunds for “order not delivered,” yet they refused to apply this in my case.
Overall, I was charged £77.44 for food I never received, and the company showed no willingness to properly investigate or take responsibility. Very poor service and extremely disappointing handling of a legitimate issue.

The food arrived stone cold and was inedible and there’s never any way of addressing it with just Eat

Super cold food , ordered at 12 and didn’t come until 2:50am , and called the customer support line , first time ordering from this and wasn’t a great experience at all!!! Don’t order from here , cause if your foods cold or damaged you won’t get a refund. Called them asking for a refund immediately cause we had to throw away the food!! Cause of how cold it was and didn’t have a microwave so we needed hot food. Didn’t expect it to be cold and no refund at all. Absolutely MENTAL , don’t order from here.