I would particularly like to highlight Lily Porter & Ashley Loppas. The key to navigating renting my property, is the people who make it happen. Both Lily & Ashley are proactive, professional and thoughtful. It is a pleasure working with them.

We had a very disappointing experience with this estate agent while purchasing a flat in Muswell Hill where they represented the sellers.

Throughout the process, their conduct felt heavily biased in favour of the sellers, with little regard for fairness or transparency toward the buyers. Communication was selective, important information was not clearly disclosed at the appropriate time, and responses to reasonable queries were often delayed or avoided.

There was also consistent pressure applied to push the transaction forward, even when legitimate concerns had not yet been properly addressed. Rather than acting as a professional intermediary facilitating a balanced transaction, the approach felt one-sided and transactional.

Buying a property is a significant financial and emotional commitment, and buyers deserve honesty, transparency, and professionalism. Unfortunately, that was not our experience here.

An error was made and repeated several times. They were good at finding us a buyer and keeping us informed.

Get KFH to do everything! We recent sold and purchased with KFH, they organised our conveyancing and provide mortgage brokering services too. I honestly couldn't be happier with the service provided. The estate agents were amazing (Gintare at Brockley branch is fantastic, such a brilliant communicator), the seamlessness of sorting mortgage arrangements through Fred Abeyata and the legals through their London
wide Conveyancing service made things so much easier. A brilliant service.

I highly recommend Lily Porter at KFH for helping to resolve an issue we (the tenants) experienced with our landlord. Lily worked tirelessly to ensure our concerns were heard and reassured us every step of the way, keeping in regular contact the entire time until the situation was resolved amicably. Thank you Lily!

KFH provided an excellent service throughout my rental process, combining professionalism with a genuinely friendly approach. Communication was always clear and timely, which made everything smooth and stress‑free.
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In particular, Randall was outstanding – attentive, patient with all my questions, and proactive in keeping me updated at every stage. He guided me through the paperwork, explained each step in simple terms, and made me feel confident in my decisions. I would recommend KFH, and especially Randall, to anyone looking to rent or buy in London.

I wanted to take a moment to express my sincere gratitude for the exceptional service I received from Andree at KFH Recently, I experienced an issue with no hot water or heating at my house. Andree went above and beyond to assist me throughout the entire week. She consistently followed up, made calls, and coordinated with the necessary companies to ensure everything was resolved promptly.

Andree’s empathy, dedication, and proactive approach truly made a difference during a challenging time. Her outstanding customer service exemplifies the high standards that KFH represents. Thank you, Andree, for everything you’ve done and caring about my family wellbeing!

We recently sold our flat in Raynes Park through KFH. They had been managing the rental of it very effectively for many years. Mohammed Bhatti in the Lettings Branch gave us really valuable assistance in completing the tenancy. Alex Singh, Pippa Warren-Evans, Robert Wareham and colleagues in the Sales Branch worked really hard to complete the sale within our deadline, guiding us through a complex process made more complicated due to our living in the US. They all went above and way beyond in putting the flat on the market, finding our buyers and helping us through the final stages of the sale just before Christmas. It's hard to express just how helpful, available and committed they all were in getting a sale for us. We strongly recommend the Raines Park office of KFH and the wonderful staff there without hesitation.

Unethical practices

We have been with KFH East Dulwich for years as landlords and they have generally done a reasonable, bare bones job but we don’t ask for much so have never had reason to complain or praise. Until recently, they suddenly started charging us for rent and legal protection insurance at £45/month. At first I thought this was a mistake and so thought once raised it they would simply remove/ reimburse.

Instead, they claim they sent us an email and as we didn’t respond it was deemed we opted in. Both me and my husband have looked through our emails to no avail. Regardless how is this even ethical or legal! Not only do they refuse to remove charge, they are telling me I’ve unknowingly locked myself in for 12 month!

I have never heard of insurance you couldn’t cancel? Mind you the lease on our current tenants finishes in 8 months?

I’ve researched such insurance and other agents are charging £25/month! I don’t know how to describe what they are doing other than a scam. Really shameful practice given the number of years we’ve been with them. As soon as I can I’ll be taking my business elsewhere.

Emma and Heather were an amazing team and really helped us with any questions and concerns. A real perfect team and knowing they’ll be ready to help with and questions we have a long the way is very reassuring.

DO NOT use the Islington lettings team. We had been with KFH in St Johns Wood for a long time and the team there were great. The team in Islington however is led by an unprofessional and completely useless lettings manager. Because of him, my surveyor was unable to get keys to enter the flat despite having an appointment, because of him, I lost almost £2000. He is rude, arrogant and utterly inefficient. He didn't bother coming in on the day, didn't let me know he wasn't there, no one in the team was present to give the keys over despite telling him over and over how important it was. Awful service. Made mistake after mistake. I think it is specific to the Islington team and it is a real example of how when you put the wrong person in charge, the whole team is inefficient and unprofessional. Multiple bad experiences with this guy. I would strongly advise anyone letting their flat in Islington to go with Winkworths or Foxtons don't approach KFH.

We had a very poor experience with KFH that resulted in us moving our sale to a different estate agent.

A number of simple elements were mismanaged, from really unprofessional, un-approved photos being used with prospective clients to communication issues with getting hold of, and amongst the team members. Sales advice was not forthcoming. We never felt things were in control or that ownership had been taken of our sale and that agents were actively trying to sell the flat - it was all very passive. We eventually moved to a different estate agent, and no one seemed to care in the slightest.

We did rate the gentleman who did the initial consultation, but unfortunately we never heard from him after we had signed.

Great service, very efficient and professional.

I have been a client of KFH on the lettings side in Streatham Hill for many years and can vouch for the letting services. The property management side however is entirely inept. I wind up having to find my own contractors because KFH seem to be booking the most expensive contractors who charge unreasonable call out fees and provide excessive and inflated quotations. The property management staff are apparently not competent or not motivated to understand what the issues being reported by the tenants are and have incurred emergency call-out fees on my account for items that are clearly not classified as an emergency. In short, I have wound up doing the management myself, even as an overseas landlord.

We just bought a house in Putney and Henrietta Macer helped us throughout the whole process (from finding the property all the way to completion). She did an amazing job both on the selling side (very knowledgeable of all the characteristics of the house and quick to answer any question) as well as during the selling process helping coordinate between conveyancers, sellers and buyers to accelerate the process where posible.

Thanks for all your help Henrietta!

The property management team don't answer emails and when you try ringing there is no answer. They have removed the porter from my block, so there is no one to help with problems. They didn't send any letters advising that they removed the porter. Have recently received resident parking notice and wasn't advised in advance there was a change. Have now resorted to temporary parking my car at a friend until I can get a permit, but don't know how to go about doing this as they don't answer or reply to messages. This has been going on for a few months now. Therefore, I do not recommend this company.

Best estate agent in Highgate by far

I sold my house through KFH Beckenham and from start to finish, David Rogers, Sales Ass Manager was a safe and experienced pair of hands. The marketing/viewings/offers process was seamless, unintrusive and the buyers well screened. When David wasn't around Harry Throssell was also great, infact the whole Team are exceptional.

The team were totally unflappable, calm, respectful and kept my buyer informed/on track (without raising any alarms) when my onward purchase faltered a little due to the seller being away and was then slow to respond to the legal/conveyancing queries.

House buying is stressful at the best of times so it's always a relief to know your agent has your back.

I would highly recommend KFH Beckenham if you are considering your agent options. They may not be the cheapest (commission) but as the saying often goes, you get what you pay for (and on an expensive life choice like house moving, it's probably best to go with people who know what they're doing).

Our experience with KFH has been one of the most chaotic and unprofessional experiences while renting in London. The rental team initially (Belsize Park), and now the property management team (Wimbledon office), have repeatedly proven to be ineffective in addressing issues raised; lack attention to detail or basic knowledge of the property; and are unreasonably slow to respond. The issues have caused continuous conflict with the Landlord as well as discomfort in our living situation. The offices are either understaffed or inexperienced, and not able to cope with basic rental management needs.

I was mistakenly double charged for a service and it took circa 20 emails and 60 phone calls to resolve. I was assured by the Lettings Manager at the Beckenham branch that it had been sorted out and my duplicate payment refunded and then they have done it again within 6 weeks. I complained in writing a week ago but no response and 10 calls already today and no one wants to take my call. I was very happy with the service provided by KFH Beckenham up to 6 months ago. It is no longer a service worth paying for as the back office is in complete disarray and no one appears to want to take responsibility. I thought I had engaged a premium letting agent but sadly this is a stressful shambles of a service. If you are happy having charges that do not belong to you deducted from your account this is the service for you, if not choose a better lettings agent.