I would never lease a car with Kinto (Toyota or Lexus) ever again. They are absolutely scammers, ripping people off with end of contract charges and unnecessary damage charges. Terrible company to d... Toon meer
Bedrijf heeft geantwoord
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I received a very friendly yet highly professional response from a Kinto advisor named Beth Brine. She understood and dealt with my enquiry quickly giving me clear and easy to understand information... Toon meer
Bedrijf heeft geantwoord
I had an issue with my cars collection. I phoned Kinto and Beth really went above and beyond to help resolve my issues which she managed to do.
Bedrijf heeft geantwoord
Ashley was supportive and helpful with the process of moving my car back into the company scheme from salary sacrifice. It has really been appreciated and I have reaffirmed the support shown to ot... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We give everyone the freedom to move. From quick trips across the city, to fleets up and down the country, we’ve got you covered. Priding ourselves on a flexible and personal service, KINTO keeps lives and businesses moving, helping you focus on what’s really important. KINTO, your trusted mobility partner.
Contactgegevens
1000 Lakeside North Harbour, Cosham, PO6 3EN, Portsmouth , Verenigd Koninkrijk
- 03332220966
- info@kinto-uk.com
- www.kinto-uk.com
4,4
Uitstekend
155 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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great customer service
excellent expereince! Siobhan Forshaw was a great help.
12 september 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Kam, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Kinto
I was very satisfied with the excellent service from Kinto, finding the whole experience smooth and the staff outstanding. I would recommend them without hesitation.
11 september 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Richard, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Best customer service
Recently got a car though Kinto and had a few questions and needed a few more documentation. A call to the customer service team and Siobhan F answered and was very helpful and quick I had the documents in moments and all my questions was answered. Even a question she didn't know the answer to she went away and came back with the answer. Best customer service I have received in a long time.
10 september 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Kirsty, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Customer Satisfaction
Kinto is used as preferred supplier for my company. I suffered a severe delay in having my vehicle retrieved following a breakdown. It took the recovery company 22 hours from the initial call until myself and vehicle arrived at the dealership. I contacted Kinto to advise on how unsatisfied I was with the way that the recovery company handled my situation. Siobhan Forshaw, picked up my complaint and started communications with me and the recovery company. Siobhan constantly kept me appraised of what communications were ongoing and next steps. Siobhan kept her promise of ensuring that the updates were timely, relevant and ensured that I was comfortable the whole way through my complaint process. I was extremely satisfied with the outcome of my complaint, ensuring that I received a letter of apology and a good will gesture. Without the intervention of Kinto and especially Siobhan, I do not feel that the outcome would have been the same.
29 augustus 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi David, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Antwoord van KINTO Mobility U.K.
Hi Samantha, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Amie Morgan at Kinto in Portsmouth was…
Amie Morgan at Kinto in Portsmouth was excellent. Helpful, kind, efficient and reassuring.
The car was immaculate and the delivery was punctual and perfect
12 augustus 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Arabella, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Over charging, bad customer service
Despite my attempts to resolve this directly, the company has failed to address my concerns, and I believe the charges are in violation of the BVRLA's Fair Wear and Tear guidelines.
I have been charged a total of £440.00 for damages, which I contend are normal wear and tear on a vehicle that was well maintained. The charges are broken down as follows:
* Near Side Wheels and tyres Scuffed
* Near Side Door front Dent - Inspection Notes: Dent paint damage
* Near Side Door rear Dent - Inspection Notes: Dent paint damage
* Off Side Door rear Dent
* Front Bumper Front Previous paint repair - Inspection Notes: Dirt in paint/rippled
I have two specific points of contention regarding these charges:
* I had a previous scratch on the front bumper which was repaired through the company's insurance, not by me. The inspection notes state "dirt in paint/rippled," which suggests a fault with the repair carried out by their chosen repair shop. It is unjust to hold me responsible for the quality of a repair I had no control over.
* The other noted damages, such as scuffed wheels and small dents, fall within the expected range of normal wear and tear for a vehicle of this age and usage. My assessment, supported by several experienced colleagues, is that these charges are an overcharge for normal use.
8 augustus 2025
Review zonder uitnodiging
I'm now into my 2nd lease with Kinto.
I'm now into my 2nd lease with Kinto, and I cannot speak highly enough of the team.
They are very responsive, proactive and generally great people to deal with.
24 juli 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Jim, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Really pleased with the service I…
Really pleased with the service I received. The whole process was seamless and the staff I dealt with were fantastic. Would highly recommend using Kinto.
5 juli 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Andrew, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Great Customer Service…
As disheartening as breaking down can be and having issues with the car, I have to say after speaking with Kathryn Magee I left feel confident everything was in hand and with a smile on my grumpy face :)
26 juni 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Simon, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Loving my Kinto lease car
Loving my Kinto lease car, just hit the 2 year mark. Great customer service when I’ve encountered problems. Huge shout out today to Catherine in Driver Support for getting me out of a pickle with replacement tyres! She honestly went above and beyond - there aren’t enough Catherine’s in the service world!
27 juni 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Garry, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Huge shoutout to Siobhan Forshaw
Huge shoutout to Siobhan Forshaw, thank you for being the one to answer my phone call. Understood the challenge and got it sorted in no time at all, superb customer service.
27 juni 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Adrian, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Catriona for 10/10 customer services.
Would like to give a honorary mention to Catriona from the team at Kinto Mobility U.K as what a shining star for Kinto UK, that she is in customer services.
25 juni 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Chris, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Beth Higgs was absolutely great
Beth Higgs was absolutely great, she completely understood my issue, managed the whole process for me and got me booked in with Kwik Fit immediately, she was friendly and a pleasure to talk to - Thank you Beth!
13 juni 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Mrs Hersey, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Over the three years of my car lease…
Over the three years of my car lease KINTO have been a very straightforward organisation to deal with. Upon requesting an extension to the lease period the transition was seamless! All interaction was simple and positive
6 juni 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Peter, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Siobhan is AMAZING
Siobhan F was a pleasure to talk with. She understood the ask and knew the answers/solutions. More people should be like Siobhan
30 mei 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Lewis, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Efficient and helpful - new car request
Siobhan was very efficient and helpful, as well as being friendly and polite. Would recommend
29 mei 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi D, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
I had questions regarding a new company…
I had questions regarding a new company car i spoke to a lady called Siobhan she was a great help very quick response & the service i received was outstanding i would recommend Siobhan Forshaw to all.
28 mei 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Dom, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Antwoord van KINTO Mobility U.K.
Hi Guy, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Siobhan was incredibly helpful and…
Siobhan was incredibly helpful and understood my frustrations. Everything was handled and support my questions. Called back to check on progress and wished me well in my upcoming nuptials. Thank you :-)
9 mei 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Jim, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
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