I would never lease a car with Kinto (Toyota or Lexus) ever again. They are absolutely scammers, ripping people off with end of contract charges and unnecessary damage charges. Terrible company to d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I received a very friendly yet highly professional response from a Kinto advisor named Beth Brine. She understood and dealt with my enquiry quickly giving me clear and easy to understand information... Toon meer
Bedrijf heeft geantwoord
I had an issue with my cars collection. I phoned Kinto and Beth really went above and beyond to help resolve my issues which she managed to do.
Bedrijf heeft geantwoord
Ashley was supportive and helpful with the process of moving my car back into the company scheme from salary sacrifice. It has really been appreciated and I have reaffirmed the support shown to ot... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We give everyone the freedom to move. From quick trips across the city, to fleets up and down the country, we’ve got you covered. Priding ourselves on a flexible and personal service, KINTO keeps lives and businesses moving, helping you focus on what’s really important. KINTO, your trusted mobility partner.
Contactgegevens
1000 Lakeside North Harbour, Cosham, PO6 3EN, Portsmouth , Verenigd Koninkrijk
- 03332220966
- info@kinto-uk.com
- www.kinto-uk.com
4,4
Uitstekend
155 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Had a few hiccups but would definitely…
Had a few hiccups but would definitely recommend kinto to anyone
3 maart 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Alan, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Great job and service
Great job and service. Nothing else needs to be said.
31 maart 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Mark, Thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service, We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Prompt response to my initial question…
Prompt response to my initial question and to my follow up questions.
28 maart 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Jason, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
I have really enjoyed my 3 year lease car experience with Kinto
I have really enjoyed my 3 year lease car experience with Kinto that has now ended, 1st a great deal to start on a great spec RAV Hybrid, what a wonderful drive. Then the level of customer access and hassle free billing has been fantastic dealing with a U.K. team. No additional fees on a parking ticket I got, no surprise costs and a small and acceptable end of contract cost due to some scratching in the boot beyond fair wear and tear. Speaking to sales about the next lease. Please keep your wonderful U.K. based team. Very happy customer.
26 maart 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Brunsum House, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Very good service
18 maart 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Rohit, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Overall a good lease firm
This was the first lease car we had.
Suggestions - Make the team workings smooth from a customer point of view- fewer calls / email especially when we need to get a repair done.
Secondly- the insurer used by Kinto was far from professional. Not sure which firm Kinto uses.
1 augustus 2024
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Dr Gada, I am glad to hear that you had a positive overall experience with KINTO. We are committed to providing excellent customer service at every touch point and I am sorry to hear that this was not the experience that you had with the Insurer. KINTO do not provide vehicle insurance so we would love to hear more about your experience so we can conduct an internal investigation. Please contact customer.experience@kinto-uk.com so we can find out what went wrong on this occasion.
Never again Kinto!
I have had several cars on lease over several years and never had an experience so bad on handing back the Kinto vehicle today. Usually the person does an inspection of fair wear and tear... not Kinto- it was an inspection involving zooming in with camera, two of them looking for anything they can literally charge you for. I have had the car 3 years and there's not a mark on it, i even cleaned it for them so it was in lovely condition. I was told there was a scuff on a wheel trim, seriously it was nothing but he said that will get charged. The guy that was doing the inspection was telling me i would get charged for no service stamps despite being advised these are electronic now. I have read so any reviews of Kinto making money off people at the end of the contract. I am currently shopping round for a new one and i will never go back to Kinto. Unless you are prepared to not use your car in 3 years and return it in pristine condition don't go with this company.
3 maart 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Hayley, we are very sorry to hear you’ve had a negative experience. Your satisfaction is important to us, and we are committed to resolving your concerns as quickly as possible. If you require urgent support or would like to escalate your concern, please get in touch with our Customer Experience team at customer.experience@kinto-uk.com so that we can investigate and resolve your issue.
Excellent service from the Lexus…
Excellent service from the Lexus service centre. The collected and returned the car having done all that I needed. Whenever I spoke to their staff they were always friendly and helpful.
19 februari 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Alan, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Very good service
Very good service, flexible on lease terms when we asked to reduce the annual mileage amount
14 februari 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Mr Johnston, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service, We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Steer well clear! - Have leased numerous cars with…
Have leased numerous cars with different providers. Never have i been charged for so called damage i couldn't even see in the inside of the door after having the car for 3 years. Their ridiculous rules on the condition of the car when handed back is a joke, and purely a money making exercise. I would NEVER use Kinto again.
23 januari 2025
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi David, we are very sorry to hear you’ve had a negative experience. Your satisfaction is important to us, and we are committed to resolving your concerns as quickly as possible. If you require urgent support or would like to escalate your concern, please get in touch with our Customer Experience team at customer.experience@kinto-uk.com so that we can investigate and resolve your issue.
Ridiculous End Of Contract Charge
I entered a 3 year contract agreement with these guys and returned the vehicle in October. First their agent (inspector) refused to accept there were 2 keys - which I gave him and took a picture. Because one was a card - he said that is not a key. Then he got a microscope out to find 2 small bits of damage to the front and charging £180 !. The 2nd agent who collected the vehicle - could not find any damage at all - which would back up my assessment that it was fair wear and tear for a 3 year old car. NO ! BVRLA say they have their pictures (which they will not forward to me) and I have to pay. So unless you can keep your car in a garage and never drive it - don't use this company
11 oktober 2024
Review zonder uitnodiging
Antwoord van KINTO Mobility U.K.
Hi Paul, We’re very sorry to hear that your experience with KINTO did not meet your expectations. If you require urgent assistance or wish to escalate your complaint, please contact us at customer.experience@kinto-uk.com. We’re committed to investigating and resolving your concerns as quickly as possible.
AVOID AVOID AVOID Kinto UK Car Leasing
AVOID AVOID AVOID Kinto UK Car Leasing
Alma Gun......Driver Support Advisor, KINTO
Awful company, Awful comms, Awful "resolutions", left me waiting 3 weeks with damaged vehicle with no hope it will be sorted. Do not use this company. Inchcape is MUCH better
27 maart 2023
Review zonder uitnodiging
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