It was easy to set up the new insurance. 1 phone call to get an original quote before the car arrived plus an easy 2nd call when we knew the actual arrival date. Agent seemed knowledgeable and althoug... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service cant fault them at all . Emma who took my initial call and craig who finished my insurance today were both friendly and professional and helped me get the correct insurance for my car .... Toon meer
Bedrijf heeft geantwoord
Beth any was most informative and helped/assisted throughout the process. A delight speaking with her. Shame Nutshell Insurance don't implement the same system ! The policy price was quite favourable... Toon meer
Bedrijf heeft geantwoord
I have used Lancaster for classic car insurance some ten years ago, so having agreed to purchase a classic Rover after a ten year break, Lancaster was my first choice. I was taken through the whole pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lancaster Insurance Services have been experts in arranging classic and specialist motor policies since 1984. Get a competitive quote today.
Contactgegevens
Lancaster House, Meadow Lane, PE27 4ZB, Saint Ives, Verenigd Koninkrijk
- 01480484826
- customerservice@lancasterinsurance.co.uk
- www.lancasterinsurance.co.uk
4,8
Uitstekend
31K reviews
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phoned on a saturday morning for a…
phoned on a saturday morning for a quote , didnt expect a call back till monday morning , but called back early saturday afternoon , got the cover i needed , very helpful , very impressed will use again and tell others
17 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for sharing your experience with us.
It is great to know that our team returned your call so promptly over the weekend, helped you arrange your protection smoothly, and left such a positive impression.
If you ever need any further support from us in the future, please feel free to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Service
Service was fast pleasant, everything explained clearly without additional questions. Price was also a major factor that made me go with this insurance
17 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave us a review.
It is great to hear that our advisor made everything so straightforward during your call, and that our competitive quote helped you choose us for your cover.
Please feel free to get in touch if we can ever assist you again.
Kind regards, Kirsty @ Lancaster Insurance Services
Lancaster & it's Staff are very good,
Lancaster & it's Staff are very good,
My loyalty is my recommendation.
10 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for leaving us a review.
It is brilliant to hear that you have had such a positive experience with our team and that you feel happy to remain with us year after year.
If you ever need any further support from us, please do get in touch.
Kind regards, Kirsty @ Lancaster Insurance Services
"Brilliant experience insuring my 1966…
"Brilliant experience insuring my 1966 classic car with Lancaster Insurance. The agent I spoke ( David Wilson ) to was incredibly helpful and patient while answering all of my questions. They took the time to ensure I got the exact cover I needed for my vintage vehicle, all at the absolute best price possible. Fantastic customer service from start to finish—highly recommended!"
16 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave us your feedback.
It is fantastic to hear that David was so attentive and clear while guiding you through your vintage vehicle policy options, ensuring you secured the precise protection required at such a wonderful cost.
If you ever require anything else from our team in the future, please reach out to us.
Kind regards, Kirsty @ Lancaster Insurance Services
Kindness and willing to help as the…
Kindness and willing to help as the lady I spoke to.
17 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for leaving us a review.
It is lovely to hear that the advisor you spoke with was so caring and attentive during your call.
Please reach out to us if you ever need any support from our team in the future.
Kind regards, Kirsty @ Lancaster Insurance Services
Excellent customer service
Excellent customer service and very straightforward procedure with a reasonable premium
17 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for sharing your review with us.
It is wonderful to hear that our advisor made everything so clear and manageable during your experience, and that you were happy with the overall cost of your cover.
If you ever need any further support from us, please reach out anytime.
Kind regards, Kirsty @ Lancaster Insurance Services
Great service!
16 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave us a review.
We are so glad to know that everything went smoothly during your recent interaction with our team.
Please feel free to reach back out if you ever need anything else.
Kind regards, Kirsty @ Lancaster Insurance Services
where is my policy
where is my policy, you have just sent me another form to fill in which I cant seem to do, I am totally confused I don't want to mess around like this. please just send me my policy which I have paid for
9 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review.
We’re really sorry to hear how confused and frustrated you’ve been left feeling while trying to obtain your policy documents. We understand that after paying for your insurance, you simply want to be able to access your documents without the process feeling complicated or causing any additional worry.
We’re also sorry to hear that you’ve received another form that you’re having difficulty completing. We appreciate how frustrating this must be when you’re unsure what is required or why further information is being requested.
We want the process of arranging your insurance to feel as straightforward as possible, so we’re sorry that your experience with Lancaster Insurance Services hasn’t reflected this and has instead left you feeling unsure about what to do next. Please contact us directly and we can look into this for you.
Kind regards
Chelsea @ Lancaster Insurance Services
Very helpful with sorting out the…
Very helpful with sorting out the changes I've made alot easier than trying to do online
16 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave us your review.
We are so glad to hear that our team made updating your details a breeze and spared you the hassle of navigating the website on your own.
If you ever need a hand with anything else, please don't hesitate to get in touch.
Kind regards, Kirsty @ Lancaster Insurance Services
Very helpfull staff and will contact…
Very helpfull staff and will contact you again when my other classic car ins is due for renewing.
15 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave us a review.
We are so pleased to hear that our team gave you such support and that you are thinking of bringing your other classic vehicle over to us when the time comes.
If you need any guidance before then, please feel free to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Great service cant fault them at all
Great service cant fault them at all . Emma who took my initial call and craig who finished my insurance today were both friendly and professional and helped me get the correct insurance for my car . Last year I was with another company and it was very expensive the price I got this year im over the moon with half the price of last years and better cover as well . I would happily recommend Lancaster insurance to anyone and will be sticking with them for the foreseeable future .
16 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for sharing your feedback with us.
It is wonderful to hear that both members of our team looked after you so well, and that you were able to secure much stronger protection for your vehicle at a fraction of what you were paying previously. We really appreciate your recommendation and are glad to have you with us.
If there is ever anything else we can do for you, please feel free to reach back out.
Kind regards, Kirsty @ Lancaster Insurance Services
The online renewal wouldn't accept my…
The online renewal wouldn't accept my code so had to phone instead did take a while to actually speak to a real person.
9 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave us your feedback.
We are so sorry to hear that you ran into trouble with your code on our website and faced a bit of a wait before getting through to someone on the phone. We completely understand how frustrating that delay must have been when you just wanted to get things sorted out.
Should you ever need a hand with anything else, please feel free to reach out to our team.
Kind regards, Kirsty @ Lancaster Insurance Services
Very good service
Good explanations from representative with relevant information. Polite at all times
9 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave us a review.
We are delighted to hear that our advisor was courteous and provided clear, comprehensive guidance to help you through everything.
If you ever need any further support, please don't hesitate to reach out to us.
Kind regards, Kirsty @ Lancaster Insurance Services
Very good comprehensive policy which…
Very good comprehensive policy which suits my requirements.
Easy to renew either by phone or online
16 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for sharing your feedback with us.
We are delighted to hear that you found a policy that perfectly fits your needs, and that staying covered with us was so straightforward across both our digital and telephone options.
If you ever need any further support from our team, please do not hesitate to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Personable and efficient customer…
Personable and efficient customer services representative. Very competitive price.
16 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for sharing your experience with us.
It is wonderful to hear that our advisor made such a positive impression while helping you secure a really strong deal on your policy.
If there is anything else you need assistance with, please feel free to reach back out to us.
Kind regards, Kirsty @ Lancaster Insurance Services
Always very helpful and reasonable…
Always very helpful and reasonable pricing. Also I can always get in touch with you.
16 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're delighted to hear that you've found us consistently helpful, reasonably priced, and easy to contact whenever you need assistance.
Providing accessible support alongside competitive insurance products is something we strive for, so it's wonderful to know this has been your experience. We truly appreciate your continued trust and custom.
Kind regards,
Chris @ Lancaster Insurance Services
Excellent service
16 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're delighted to hear that you received excellent service from our team.
Providing a positive and straightforward experience for our customers is always our goal, so it's wonderful to know we met your expectations. We truly appreciate your feedback and thank you for choosing us.
Kind regards,
Chris @ Lancaster Insurance Services
The girl I spoke to was polite and a…
The girl I spoke to was polite and a was an easy few minutes to set up car insurance . No problems .
16 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're delighted to hear that setting up your car insurance was quick and straightforward, and that the advisor you spoke to was polite and helpful throughout.
Making the process simple and hassle-free for our customers is what we strive for, so it's great to know everything was sorted in just a few minutes with no problems.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Chris @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're delighted to hear that you found the process quick and easy, and that our communication met your expectations.
Providing a straightforward experience and keeping our customers informed every step of the way is important to us, so it's great to know we got it right for you.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Chris @ Lancaster Insurance Services
I RENEWED MY POLICY OVER THE PHONE
I RENEWED MY POLICY OVER THE PHONE. THE WHOLE PROCESS TOOK A COUPLE OF MINUTES AND WAS NO PROBLEM AT ALL.
9 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're delighted to hear that renewing your policy over the phone was quick and hassle-free, and that the whole process only took a couple of minutes.
We aim to make things as simple and straightforward as possible for our customers, so it's great to know that this was your experience. Thank you for choosing us, and we appreciate your continued custom.
Kind regards,
Chris @ Lancaster Insurance Services
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