It was easy to set up the new insurance. 1 phone call to get an original quote before the car arrived plus an easy 2nd call when we knew the actual arrival date. Agent seemed knowledgeable and althoug... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Beth any was most informative and helped/assisted throughout the process. A delight speaking with her. Shame Nutshell Insurance don't implement the same system ! The policy price was quite favourable... Toon meer
Bedrijf heeft geantwoord
Great service cant fault them at all . Emma who took my initial call and craig who finished my insurance today were both friendly and professional and helped me get the correct insurance for my car .... Toon meer
Bedrijf heeft geantwoord
I have used Lancaster for classic car insurance some ten years ago, so having agreed to purchase a classic Rover after a ten year break, Lancaster was my first choice. I was taken through the whole pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lancaster Insurance Services have been experts in arranging classic and specialist motor policies since 1984. Get a competitive quote today.
Contactgegevens
Lancaster House, Meadow Lane, PE27 4ZB, Saint Ives, Verenigd Koninkrijk
- 01480484826
- customerservice@lancasterinsurance.co.uk
- www.lancasterinsurance.co.uk
4,8
Uitstekend
31K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're delighted to hear that you found the process quick and easy, and that our communication met your expectations.
Providing a straightforward experience and keeping our customers informed every step of the way is important to us, so it's great to know we got it right for you.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Chris @ Lancaster Insurance Services
I RENEWED MY POLICY OVER THE PHONE
I RENEWED MY POLICY OVER THE PHONE. THE WHOLE PROCESS TOOK A COUPLE OF MINUTES AND WAS NO PROBLEM AT ALL.
9 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're delighted to hear that renewing your policy over the phone was quick and hassle-free, and that the whole process only took a couple of minutes.
We aim to make things as simple and straightforward as possible for our customers, so it's great to know that this was your experience. Thank you for choosing us, and we appreciate your continued custom.
Kind regards,
Chris @ Lancaster Insurance Services
No problems at all everything explained…
No problems at all everything explained in detail. A very good service at a very good price.
6 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that everything was explained clearly and in detail, and that you were pleased with both the service and the price you received. It’s wonderful to know that everything went smoothly and you had such a positive experience with Lancaster Insurance Services. We really appreciate you taking the time to share your feedback and thank you for choosing us.
Kind regards
Chelsea @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you received excellent, professional service and had such a positive experience with Lancaster Insurance Services. It’s always wonderful to know when our service has made a great impression. We really appreciate you taking the time to share your feedback and thank you for choosing us.
Kind regards
Chelsea @ Lancaster Insurance Services
The time it takes to get through to an…
The time it takes to get through to an operator is ridiculous and the music you have to listen to when you’re on hold is like Chinese torture, Emely was a pleasure to deal with .
15 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're sorry to hear that you were unhappy with the time it took to reach an advisor and with the hold music while waiting. We understand how frustrating long wait times can be when you're trying to get assistance.
That said, we're delighted to hear that Emely was a pleasure to deal with once you got through. We'll be sure to pass your kind comments on to her, and we've noted your feedback regarding wait times and the customer experience.
Kind regards,
Chris @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you had such an excellent experience with Lancaster Insurance Services and that Fiaz provided brilliant service. It’s always lovely to hear when a member of our team has made such a positive impression. We really appreciate you taking the time to recognise Fiaz and share your kind feedback with us.
Kind regards
Chelsea @ Lancaster Insurance Services
pro-active and supportive advice from…
pro-active and supportive advice from your agent, Fiaz - & a very competitive price quotation.
15 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that Fiaz provided such proactive and supportive advice and helped make your experience a positive one. It’s also great to know you were pleased with the competitive price offered. We really appreciate you taking the time to recognise the service you received and thank you for choosing Lancaster Insurance Services.
Kind regards
Chelsea @ Lancaster Insurance Services
High quality insurance and customer…
High quality insurance and customer service at a reasonable price.
15 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you were happy with both the quality of your insurance and the customer service you received, all at a price you felt was reasonable. It’s wonderful to know you had such a positive experience with Lancaster Insurance Services. We really appreciate your kind feedback and thank you for choosing us.
Kind regards
Chelsea @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you received such polite, friendly and professional service and that our agent was responsive throughout. Providing a helpful and positive experience is really important to us, so it’s wonderful to know you were happy with the service you received. Thank you for choosing Lancaster Insurance Services and for taking the time to share your kind feedback.
Kind regards
Chelsea @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're delighted to hear that you found our team helpful, polite, and that everything was clearly explained throughout the process.
It's also great to know that we were able to offer you a competitive price. We aim to make arranging insurance as simple and straightforward as possible, so we're pleased we met your expectations.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Chris @ Lancaster Insurance Services
Excellent service helpful agent Fiaz
15 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave a review. We're delighted to hear that you received excellent service and that Fiaz was helpful throughout your experience. We'll be sure to pass your kind feedback on to Fiaz, who I'm sure will appreciate the recognition.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
Chris @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you so much for your wonderful 5-star review! 😊
We’re delighted to hear you’ve received excellent service once again. It means a lot to know that you’ve continued to have such positive experiences with Lancaster Insurance. Thank you for your continued support and for taking the time to share your lovely feedback with us!
Kind regards
Chelsea @ Lancaster Insurance Services
Reece the advisor was amazing.
Reece the advisor was amazing.. so easy and friendly and genuinely nice guy
14 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you so much for the wonderful 5-star review! 😊
We’re delighted to hear that Reece made your experience so easy and friendly. It’s especially lovely to hear how highly you thought of the service he provided. Thank you for taking the time to recognise Reece and for choosing Lancaster Insurance!
Kind regards
Chelsea @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you so much for the fantastic 5-star review! 😊
We’re delighted to hear that Fiaz was professional, helpful and patient throughout your experience. A 10/10 is wonderful feedback to receive, and we really appreciate you taking the time to recognise the great service you received. Thank you for choosing us!
Kind regards
Chelsea @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you for leaving us a review.
It is great to hear how smooth you found getting everything set up, and that we could offer such competitive premiums for your extra vehicle.
If you ever need any support going forward, we are always more than happy to help.
Kind regards, Kirsty @ Lancaster Insurance Services
Always very friendly and helpful,
Always very friendly and helpful,
best insurance and prices
14 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for leaving us a review today.
We are delighted that you secured such a competitive quote that suited your budget so well.
If we can be of help with anything further, please don't hesitate to get in touch.
Kind regards, Tahara @ Lancaster Insurance Services
Great service as always
14 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for taking the time to leave us a review.
It is brilliant to hear that you continue to have such a positive experience with our team every time you get in touch.
If there is anything else we can do to help you in the future, please don't hesitate to contact us.
Kind regards, Tahara @ Lancaster Insurance Services
Agent Beth
Agent Beth was very personable and extremely patient. Beth was very active in searching out the best price.
14 oktober 2026
Antwoord van Lancaster Insurance Services
Thank you for sharing your feedback with us!
It is wonderful to hear that Beth took such good care of you and was so diligent in finding a deal that suited your budget.
If you ever need anything else in the future, please don't hesitate to reach out to our team.
Kind regards, Leanne @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you for sharing your experience with us today.
It is fantastic to hear that updating your policy went so smoothly and that you feel confident recommending us to others.
Please feel free to get in touch if we can ever be of any further help to you.
Kind regards,
Laura @ Lancaster Insurance Services
Antwoord van Lancaster Insurance Services
Thank you for sharing your feedback with us today.
It is fantastic to hear that you had such a seamless experience and were happy with the support provided.
If there is anything else we can do to help, please feel free to get back in touch.
Kind regards,
Laura @ Lancaster Insurance Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.