Lex Autolease Reviews 

Lex auto useless. What an absolute garbage company.

If you like waiting on hold for customer service for for even the minor question this is the car leasing firm for you.

If you want them to do the exact opposite of what you ask them to do this is the car leasing firm for you.

If you request a hire vehicle and have them cancel it at 17:45 the day before you need it. This is the car leasing firm for you.

If you want them to book a vehicle for when you don't need it and without you requesting one. And have it delivered to nowhere at 5pm. This is the car leasing firm for you.

Lex autolease are not even worth 1 star. What a bunch of cowboys.

Happy with the Experience, Manage my vehicle portal very useful

The only way you could ever return one of their vehicles and they not find ridiculous charges is if you never drove it! Had my vehicle close to 5 years. Could not see any 'dents' or 'roof top chips' nor could the guy who did the collection inspection. However the next day they managed to find eight hundred pounds worth of 'damage' Sorry but even if these existed they could not be seen by the naked eye and definitely should have been classed as wear and tear for a vehicle of its age. Changed our company vehicles now to a better provider. AVOID

4 Year Lease on Merc EQC but all services and apps will cost £270 per year extra once warranty runs out.
Not their problem apparently.
Please note that any MB lease above 3 years will have this issue. Cannot use Sat Nav and other essential services unless you pay. They just turn it off.

Diabolical doesn’t cover this company and its total lack of interest in delivering its services or in fact its cars!
Vauxhall Astra Sports Tourer not delivered after 12 months, date constantly going back without driver actually being informed!
Disgusting customer service and not fit for purpose. Avoid at all costs and company is a joke!

A massive thank you to Hollie Greaves who resolved a sensitive issue in such a professional and timely way that I can honestly say that I have never experienced excellent customer service like it. She listened to my concerns and acted upon them and the result exceeded my expectations. Thank You Hollie. You are a true asset to Lex Autolease.

I have had the worst experience with Lex Autolease. Not only does their 'Manage My Vehicle' portal not work for me to access my documentation, when I have spoken on the phone to the team to ask them to email the documentation, they have have said they will pass the request to the contracts team who will send the documents. I have not received anything after 6 times speaking to them. I am at a loss now and hugely frustrated. I have now logged a formal complaint, not that I am hopeful this will do anything.

TERRIBLE and non existent service…..

I had a company car from Loreal, left the business and required my no claims bonus. A month and half later I don’t have it because they can’t do a simple task. I had to purchase car insurance without it. The team doesn’t communicate and lies between themselves saying they “resolved” my complaint when they haven’t even spoken to me.
DO NOT USE!!!!!

I leased a car with them through Select Car Leasing. There were several problems when it came to returning my car- I was initially charged £800 incorrectly and through a lot of effort got these reduced to £150 which in fairness is probably less than I should owe. Every individual I spoke to was lovely and helpful but the structure of the company is just awful. It’s impossible to deal with as every small thing is handled by a different department and they don’t/can’t communicate with each other so everything is over complicated and takes a long time. As I said earlier though, all the individuals within each department are lovely and helpful I just suspect management might be the problem? I probably would not use this company again but thank you to the people who work there who helped me.

Worst lease experience of my life. I've leased a lot of cars through a lot of companies. Lex are the worst. Their customer service are utterly inept, their system for ordering and delivery is terrible. Generally horrible to do business with. If you're reading this, do your mental health a favour and use someone else :-)

Vile customer service. Cannot explain how invoicing works due to poorly trained staff, and when they cannot figure out how to get their message across they hang up. How these people do business is beyond me.

I took an electric car through this company and their customer service and aftercare is non-existent.
The car has been faulty for 7 weeks now, it does not charge past 44%. When I raised the original complaint it would not charge past 60%. This car is not fit for purpose and not what I am paying for yet Lex Autolease feel they can just ignore people and shrug them off for 8 weeks hoping it'll go away. Problem is, my car has an issue Kia have never seen before.
Quick enough to take your money but definetly not helpful or thankful for it!!
I took this agreement through my work which leaves me frustrated i did not do my reasearch on this company! If you don't believe me, read the reviews!!!

I leased an electric vehicle through this company. The car developed a fault and was returned to the manufacturer a number of months ago. Lex Autolease have refused to provide a courtesy car or terminate the contract. This company are completely indifferent to their customers. I feel my rights as a consumer are not recognized.

Purchased a vehicle from Lex autolease then they would NOT give me the previous service history as its not their policy to do so LOL. Even though they will give it to other parties just not me the owner, what a joke as far as I know vehicles and the work done on them does not have any gdpr rights. stay clear of this company or any vehicles relating to them..

Beware of the small print.

If the Road Fund License fee changes during the course of the lease they will bill you for the difference.

Might seem fare but at the end of my lease I was charged the full year difference despite the fact I only retrained the car for 7 days in that year.

I questioned this and was told that it was okay as I would be refunded the difference when the car was returned.

Two months and several phone calls later I'm still awaiting the refund. If I had know this before surrendering the vehicle I would have cancelled my direct debit mandate to avoid the payment and sent them the 1/12th payment.

Our leasing broker Wessex Fleet made the whole transaction simple and a joy. Thank you for all your efforts. RAM Automotive will definitely recommend Lex Autolease

So, it would seem that I may be the only person to give Lex a 5* rating! I feel I owe it to give them an excellent review based on my experience. I have had the car for over 4 years now and am on an extended lease with them. Everything has been smooth sailing and I've not been charged additionally for anything, tyres, replacement windscreen, wiper blade, MOT and my extended lease (because of my very low mileage I assume or stroke of luck) is virtually nothing which was an unexpected delight. I have nothing but positive feedback for them. Everyone has been pleasant, gave me a 3 month payment holiday during Covid, never had an issue being able to speak with someone. So my credit is given where it's due. Thank you Lex for making everything easy... so far! I know how important good and bad reviews are as am an avid review checker and this experience has been 5*!

IF YOU READ THIS - PLEASE DON'T YOU THIS COMPANY.

Our lease finished on 26th November 2022, we had duly signed the appropriate paper work and sent back expecting this to generate a collection. We were not taking out another lease with Lex and picked up our new car on that day, leaving the leased car at our dealership for collection. Our cherished number plate had been removed and Lex had confirmed that this had been done, another clue that we were not keeping the car. They actually denied ever sending out paperwork to cover this. I have spoken to at least 10 different people and one of them did actually agree with me that this paperwork is sent out, whilst everyone else categorically denied it.

When I checked my bank statement I discovered they had taken out another months lease, I rang the dealership to discover that our car had not been collected and was sitting on their forecourt dispite numerous phone calls to collect.

In January the car was still on Parks of Inverness (Jaguar/Landrover dealership) forecourt and Lex had tried to take another payment to discover we had cancelled our DD. They rang, I explained that this should have been collected, they then told me that we should MOT the car before they could collect.
We were then charged by SORN for not informing them that the car was off the road. Lex added another months lease to our account as I initially refused to organise the MOT. Eventually, I capitulated and had this done, resulting in the need for new brake pads. The bill came to £394.00 which should never had happened if they had collected on 26th November within the MOT time period. They still had not collected the car.

They then said they would collect by low loader as it was now a non-runner - I objected to this as the car had an MOT and could be collected on trade plates - they also wanted me to tax it too - again I refused as they also wanted to charge me for this.

Eventually it was agreed that it would be collected by driver. I informed the garage it was to be collected the following day to be told that the car had been collected by low loader a week beforehand. The person I had been dealing with was most embarrassed as she was totally unaware of this.

Our account is now standing at £3694.00 of outstanding lease payments. I am now working with the Ombudsman to try and sort this out as I don't feel anything that has happened has been our fault and totally the fault of Lex.

Since the Ombudsman has become involved they initially offered £30.00 for the inconvenience of the low loader and now 1/2 of the outstanding lease. I am not inclined to accept this and will fight this to the bitter end. They don't deserve to be in business and the worrying aspect is that they are an off shoot of Jaguar Landrover who I have always felt are a reputable company - we have a Jaguar and this was arranged through the Jaguar Landrover dealership.

I have written to Parks - Jaguar/Landrover dealership
Managing Director of Jaguar/ Landrover themselves
Lex Autolease - Financial Director.
To the Telegraph and Daily Mail in the hope they might run with this - so far nothing.

All the above have basically washed their hands of any wrong doing. Shame on them and I would certainly be ashamed of having anything to do with Lex Autolease especially when you read all the reviews. over 80% of customers would gave a 1 star and would have given less if they could! What is wrong with this company.

Sue Fink

If I could give less than 1 star, I would. Avoid this company unless you wish for mental health decline. Information given by staff around sending a car back is understanding of return fees for early send back. If a final figure is given, surely this is the price you would pay. No it’s actually £300 plus more. £25 compensation for misinformation. Staff are rude and will talk over you throughout the complaint process assuring you that they know better. £25 for rude staff. Complaint compensation is based on a calculator for stress and inconvenience caused. Several numbers for lex available but suggest saving the complaint one as this will be the only number you will need to make contact with Lex over any aspect. GOOD LUCK IF YOU CHOOSE TO WASTE YOUR MONEY WITH THIS COMPANY.

Appalling company. Delivery date constantly slipping. Waited over 13 months now and counting with no information from them. They don't bother returning calls. Got to the point where I'm thinking - "if this is how they deal with me before i've even got new customer, how am i going to be treated once i have it?"

Do yourselves a favour, don't sign a contract with these charlatans and deal with someone who cares about customer service instead