Lex Autolease Reviews 

My car was stolen and Lex Autolease owe me money ( they were fully paid out by the insurance). 6 months on I am still waiting....
Avoid this company if you can!

I recently attempted to contactLEX autolease both by phone and email, and unfortunately, my experience was highly unsatisfactory. Despite numerous attempts, I was unable to reach them via phone, encountering long wait times and eventually being disconnected. Additionally, my emails went unanswered, leaving me feeling frustrated and ignored.

As a customer, I value responsive and attentive service, especially when encountering issues or needing assistance. However, my attempts to communicate with Lex Auto lease were met with silence and indifference. This lack of responsiveness reflects poorly on their customer service practices and undermines trust in their ability to address customer concerns.

In today's competitive market, where customer experience plays a significant role in brand loyalty, it's disappointing to encounter such neglectful behaviour from a company. I hope that Lex takes steps to improve their communication channels and prioritize customer inquiries in the future. Until then, I cannot recommend their services to others based on my unfortunate experience.

If I could do less than 1 star I would do ! Do not get a car through this company ! My brand new car was delivered with a warning light on , phoned them they told me to phone AA , AA man said it was the 1st just delivered car he had ever been called too , couldn’t fix it so Lex said it had to be taken to the Skoda garage 20miles away! Given a hire car!
Car came back eventually & then all sorts of fault lights came on Lex weren’t interested just said take back to garage , lost total faith in the car as lights came on all the time & alarms when driving , Lex then said if there is a problem contact Skoda , who said Lex needed to sort! But they didn’t care . I had the car for just under 3years! The final straw was when we were on holiday in France , after just having the car repaired again , when all the lights came on & car stopped in the middle of the motorway , it was really scary! Managed to get it started again , but no sat nav or anything, even my phone stopped working as it was plugged into the car ! In a foreign country with no maps to get to destination! When we came back through France a friend took our phone number just incase it happened again we still had no info system , car then went back to garage when we got home for 4 weeks ! THESE PEOPLE DO NOT CARE , MY CAR WAS DANGEROUS & THEY DIDNT WANT TO KNOW DO NOT USE

Email to the complaints department 26.3.24
This explains the context. My father passed away 4 months ago and he had an Isuzu pick up truck on lease with Lex Autolease. They inspected the truck on 5th January. I had to sign a document regarding the inspection and all appear fine with no exterior damage. 47 days later, we received a letter saying we owe 800 pounds for damages. After complaining, it came to 318 pounds. Amongst this process they gave us 99 pounds compensation regarding the complaint. The email will explain more. It is utterly unbelievable and disgusting. See email below:

Dear madam,

As a family, we are going to launch an official complaint about the conversation we had and we have already reported to the financial ombudsmen. I have copied in your company's CEO regarding the disgusting treatment we faced this morning. I did not appreciate having the phone put down on me when I was expressing my point of view and the lack of compassion and empathy was very upsetting. My mum was extremely upset about your tone. You had her in tears so I hope you feel proud of yourself. It made me extremely angry that you dismissed everything I was saying and I won't be bullied by someone like you! You provided no answers to anything. There were no answers of a breakdown of costs equating to £318, a lack of a response to 47 days difference in time between the vehicle going and inspected, a lack of response about why my signature didn't count on the document. I have dealt with people about complaints before and they have been very amicable and had compassion. They were human! Your conversation was the worst experience I have dealt with, with how you dismissed my dad's death. That is totally out of order and disgusting! The attitude towards me was unacceptable. Your apology means nothing to me but I want a written apology to my mum because I don't think you realise how you made her feel, let alone me. Her email address is: ***********@hotmail.co.uk. That is the least she deserves. She has been through a great deal. This could have been resolved very easily but you have deliberately decided to make things very difficult for us here. I just hope one day when something like what has happened to us happens to you that you get treated the same! I am writing to BBC Watchdog and I have written on Trustpilot already, looking at your 1 star service.

If i could give zero stars then i would!!

I handed back a car in near perfect condition both inside and out and used very little mileage, way below what I had been paying for yet they charged me for some little scuffs on the wheels. The gentleman collecting the car even said he rarely gets a car back in such good condition. Con men!!

If I could give them zero stars I would. Avoid this company at ALL costs! Inconsistent advice between departments, a number of company ‘strategies’ they like to talk about but can’t define, an inept complaints department, zero customer service skills, no common sense, no empathy, no logical approach to out of box situations…no logical anything!! Without going into detail (we’d be here all day!) dealing with these clowns was honestly the worst experience of my life - you would be mad to even consider them!

Horrible customer service. Cannot explain how invoicing works due to poorly trained staff, and when they cannot figure out how just pass you on
Refuse to produce copies of document request
Avoid

I was ripped off when I returned the car. The car was inspected thoroughly and only a few minor damages were marked as wear and tear. 2 weeks later I received a bill for the damage. It seems that the company is trying to get money from customers at all costs, because the car went to auction immediately after being picked up and was sold. If this is the policy of this company, then I wish them good luck

You would be bonkers to trust Lex. You will be ripped off when you return your car. My car was inspected for a full hour with a magnifying glass. You cannot challenge the decision no matter how outrageous the claim is. I refused to pay for the so called damage and it resulted in my credit score being lowered. I wish I could share a photo of the scratch to show how ridiculous the claim was. Its companies like this that give leasing a bad name. Do not Trust.

Absolutely shocking. Returned my car and was hit with a massive bill for a scratch!! complained and absolutely no movement what so ever. I had the bill checked by a body work specialist and he told me that i was being "robbed Blind". Car cant be rechecked as not there. I cant get my body work specialist to do it now as its already at auction!! They arent even getting the work done in it - its already sold
Avoid at all costs - they will sting you massively!!!
Should of read the reviews before i took the lease and i would of been warned.

Just had my vehicle delivered. All info has been clear and timely.

I was made aware of terms and limitations of the contract.

Very happy so far.

Bizarre company. I have a car on lease with them. Original term ended in Sept 2023 for 18K contracted miles. I then extend in October for an additional 6 months for 5K miles for the full year, so 2.5K pro rata. Now they tell me, in Feb that my total contracted miles is 17500 ie 5K for the whole lease period, yet I've paid rentals up to last Sept for 18K miles. Why on earth would I extend and pay 6 extra rentals in that case??

Never come across such a poorly thought out customer experience in my life. Shocking to see that a large organisation like this, and a regulated one, can still try to fleece customers this way.

Do not bother with this lease firm, its run by bots, no customer contact service whatsoever, charged for mileage that was on vehicle pre delivery. Charged for a parking fine in private car park which was correctly paid for ticket. With no redress.
Vehicle returned in mint condition but charged for tiny marks. The guy who surveyed it had been doing it 3mths
had been a chef all his life! Your choice.

Lots of bad reviews but mine was fine. Car was fine so never had to contact them. Paid my excess mileage at end and car was picked up on time with no additional charges. Perfect

Beware! Ripped us off in massive excess mileage charges, they claimed they hadn’t received the increased mileage arrangement. Will never use this company again.

My firm had used Lex for years, and financed over 10 cars with them. Sadly my husband passed away and they would not assist me in keeping the car, even though payments were being made. I feel they had zero understanding of Partnership law, and zero empathy! I was never able to speak to the same person twice, and their client care skills are zero. Avoid these at all costs, as when you need anything from them, it wont happen!

If i could give Lex Autolease no stars i would.
When we purchased our lorry, we were told there would be a balloon payment at the end. My husband asked if when the balloon payment was due could we pay this off in full, They said yes, however, the time came to do this and they said it was not possible and we had to sell it to a dealer they were happy with. So we had to sell our lorry to a third party leaving us with no vehicle to deliver for our business. They sent a few more invoices which we ignored as it had been settled, then we finally received an invoice which said zero balance..no that's not the end of it, they have sent others since saying there is still monies needing to be collected, even though the settlement figure had been made. They have started ringing me now asking for further payments....don't do business with Lex Autolease!!!! I am thinking of going to Watch Dog as i have just seen the other reviews...

The web site is horrendous, Will not be renting a car from this company

Truly awful company. If you are looking to lease a car take your business elsewhere, I can’t imagine there can possibly be a more inept company to deal with. Very long story short, my lease vehicle was hit by another driver, I rang Lex immediately to inform and was assured it was “one problem one call” biggest lie I’ve ever been told. Untold phone calls back and forth, to get the minor repair completed, which ended up taking around four months. This whole time I was paying them a fee to drive a damaged vehicle. They did admit the service was not good enough and offered me a paltry amount of compensation, when I questioned this amount they stopped responding to emails, every time I rang I was assured someone would call me back straightaway, I’m still waiting over six months later. Utterly disgraceful service

If only I had read the reviews before understanding that Lex Auto managed my vehicle! I’ve not witnessed customer service as poor as LexAuto, in a long long time - when things go wrong they just don’t ever support or resolve complaints. My car experienced several problems and Lex auto did nothing to support and in fact the very poor culture of customer service results in not one person resolving an issue but every time they respond or if you get in touch and ask to speak to the same person they are never available and so always a new person picks up where the last rep left off. Everyone ends up with half a story and confused, it appears that way.
The customer resolution centre must be fed up as they don’t appear to ever resolve anything, just empty promises and no commitment to resolve. I have an on going complaint and today I received an email stating my complaint had been closed, even though the last representative I spoke to assured me she would call me back!

I’ve given up with Lex, I’ve given the car back and put it down to a really bad experience. I would be confident in saying they are the worst lease company I have ever dealt with and I’ve dealt with a few. Be very aware of what you are getting into. If things go wrong with your vehicle expect absolutely no support from Lex.in fact expect them to make a bad situation, worse! Don’t say you haven’t been warned by me and hundreds of other similar people taken the time to honestly review their experience of this company!
You may also wish to check out their Google business reviews too!