Lex Autolease Reviews 

Awful company. Lease a car from anyone but these absolute chancers!!!

Had absolutely no problems at all with Lex . Recently returned car after 4 years, with a small charge of £133 for damaged alloys.
Smooth transaction from star to finish.
Would use again

If it was possible to offer zero stars, this would be too much. Impossible to get a hold of throughout the lease, they have now made an error on my credit file with no reason, explanations or warning. Trying to get through to them to find out why, and this continues to be impossible. Please, please reconsider if you come across this company. Currently in touch with the ombudsman, who are ironically easier to get in touch with, to have them held to account. They are an FCA regulated company that appear to be getting away with activities in breach of their responsibilities. Please avoid at all costs, do not risk dealing with this business, it is simply not worth it. cc

If there were 0 stars for this company I would give it
Bad communication from agents
The list is endless

This review relates to the e-ordering process via a Leasing Broker.

The process was excellent and efficient.

I hope the experience will continue throughout the leasing agreement.

I had a horrendous experience with Lex Auto. Despite my numerous attempts to pay what I owed, they wrote off my debt as a bad debt. I suspect they benefit from this by claiming VAT back or something similar. Consequently, my credit score has plummeted from 960 to 410. As a homeowner with no previous defaults and a business owner, this has severely impacted my financial standing and position as a director. Do not use this company.

As with most of the reviews on here just a horrible experience with this bunch of thieves, who just because they have the power of a bank behind them think they have free license to do what they want!

I signed up for a three year lease on a commercial vehicle through Vanarama, obviously at the time LEX were giving them the best deal on financing the van. A year into the lease and I receive an invoice from LEX for £15 plus £3 for VAT for the ‘adjustment in the road fund license’? When signing up with Vanarama they list on the website as ‘Road fund license included in the rental’.

I contacted LEX straight away and asked what the invoice was for and was told as the RFL had gone up by £15 from when I took out the lease and I was liable for the increase. I also asked why they were adding VAT to the road fund license which is a TAX and not subject to value added tax being applied and was informed the VAT was for their ‘services’ no explanation on the invoice apart from ‘RFL’ the cost of the additional increase and VAT added to it.

Lex emailed me with their so called resolution, basically my complaint has not be upheld, the money was due and if I didn’t like it go to the Financial Ombudsman and they took the money the next day. As I could not find the passage they quoted in the email from the original contract I emailed them back to provide me with the applicable section they were quoting and also asked why they had just RFL on the invoice and not services.

I know this is only a small amount but when you are paying a set amount of £553 a month and was informed that the RFL was included you don’t expect to have to pay extra every year when the RFL is due.

I am in a position where I am scared of using the vehicle just in case it sustains the slightest damage that LEX will obviously overcharge me for so called repairing. I just really want to offload the van to this bunch daylight robbers!

A lot of people seem unhappy but I can't fault them for the good experience I had. Lease started in July 2020 and Ended just yesterday. Smooth process from start to finish, easy to view invoices and anything else I needed online like documents etc. Arranging vehicle return was easy and a quick process. I was aware my car had some damage but knew it'd be cheaper to let them charge me for it than to repair it myself. The online estimation tool was pretty close to accurate and I paid much less through Lex than I would have if I repaired it myself. Quick, Easy and Smooth process and very happy with Lex overall.

Computer says no. It says no. No.

They have pushed my order back 8 times despite the manufacturer telling me that the order was ready for delivery
If you are lucky enough to actually get through to a real person they will be very helpful and promise to call you back, be aware that they won’t. They have no regard for their customers and their customer service is non existent
My order is through my company, if it was my own I would cancel and start again with anyone but Lex
If they had any regard to how they are viewed then they would be doing their best to get their ratings up but I see no evidence of this
Stay away or you will regret it

Email from Lex Autolease says a new invoice is available for me to view. Please log in to view your invoice, thank you. I logged in and there is not an invoice to view. They do state that the money will be taken by DD, but what is the payment for for?

A complete rip off. When our lease was about to finish, we sent the car to Mini to fix minor damage. When we returned it to Lex they then charged us over £500 for minor marks on alloy wheels and dents that were completely imperceptible (clearly Mini had also missed them). Would never ever use again.

Faulty car that has been into the garage 18 times since new and Lex opened a complaint when I put in writing I wanted to cancel the contact and then decided that having an lemon that is unsafe to drive does not warrant a cancellation of contract.

I had the unfortunate luck that is the company Tesla put me through to organise a lease. Just another middleman trying to get their commission for doing absolutely nothing. They corrected my address in the application (I know my own address). And then just proceeded to knock back my application three times because the street name was in the wrong box (even though it was in the right box each time.) Genuinely shocked my application is being held up for no reason whatsoever. Can’f even call them to tell them how this is nonsense- have to go back through Tesla. They put the application through to Black Horse which I could have done myself and also they are in the midst of a controversy of commissions pre dating 2021. All seems very weird. Shame Tesla is associated with them - should be excited by my new car but this is just ruining it.

I had a Isuzu dmax on contract hire with lex and when it came to return it BCA logistics came to pick it up and did all the checks and no problem as I had it valeted,new MOT, New front tyres,all serviced and now they are saying that they want over £900 for paint work that has not been done as I have an account with BCA and it was taken straight there so I printed the appraisal off and no damage was on the vehicle as BCA grade was a grade 2 .
So a warning to everyone don't deal with this company as they try to rip you off after the contract ends as according to there t/c the vehicle must be returned as good as new after 3 years.

Initially I have been very happy with the process of ordering the car and taking delivery etc.,
I decided to lease an Audi e-tron 50. I have had Audi's in the past, so trusted them as a solid manufacturer.
However within a month and a half my experience has been soured.
Driving to work, a red warning light popped up on the dash "Electric Error: Contact Workshop". Called out the AA who then followed me to the Audi garage (as electric cars are too weighty to tow), and that was on the 30th April.

It's important to note here that although the contract with with Loveelectric, the actual company who leases the car is Lex Autolease which is where the problem lies. Lex Autolease said they could provide me with a courtesy car for 2 days maximum. The Audi garage were unable to supply a courtesy car as the Audi is out of warranty. Even if this was not effected by the warranty, they still would not be able to supply me with one as every single one of their courtesy cars are out with other clients thanks to a major Audi recall on batteries.

Turns out my local Audi dealership are the only ones that can repair their electric cars from between Lands End in Cornwall and Bristol - so it's a massive area.

I raised an official complaint with Lex Autolease who said it could be up to 8 weeks before I receive a resolution to my complaint!

So despite the fact I am paying for one, I am without a car... very difficult in an area that has very limited public transport.

Feeling very ignored, I raised my complaint with Lex Autolease to the highest level - but it seems all the help they can give is "can't the garage offer you a courtesy car?"

I have escalated the complaint to the highest level I can at Audi as well who seem very unwilling to supply me with a courtesy car what with the car being out of warranty. I did say to Audi that surely as it's a battery issue, that is covered under their 8 year warranty - however, apparently the problem has to be diagnosed by the garage before they can definitely agree to it being a battery issue.

Meanwhile the car is still sitting on the Audi forecourt over two weeks later not even having been looked at because Audi have been too busy with their recall.

Consequently, over two weeks later, I STILL do not have a car, and this means that travelling anywhere is massively delayed (including my normal commute), if not impossible thanks to the rural area I live and lack of public transport. The car has not even moved on Audi's forecourt in that time. They tell me they should be able to 'look' at it by the end of the week, but are unable to tell me how long the repairs may take.

I have been left high and dry by Audi and Lex Autolease who do not seem to care at all about good customer service once the vehicle is out of warranty. I would not mind so much, but as it is an electric Audi, I have NO choice but to have it repaired at the Audi dealership, whereas a standard ICE car I could have taken anywhere, and it would have been repaired by now.

The reason I am leaving the review here with Loveelectric is because my contract is with them, and yet throughout this whole process, whilst being apologetic have been about as useful as a chocolate teapot - and have not actually brought any help to the party. I even asked about changing vehicles, but was sent the usual blurb about what rights I have over cancelling the contract, which is not what I asked for.

With all this, I am still paying the salary sacrifice scheme, so do not have enough finance left to even rent out a vehicle myself, let alone pay for the fuel, insurance etc.

I hope that Loveelectric will listen, and add in insurance that offers a courtesy car for the duration of a break down as I have had received no help from anyway, and am now wishing I had not sold my 14 year old VW Polo that gave me no problems at all.

Don't be fooled into thinking this is a stress free process like I was. It most certainly isn't!

UPDATE STAY WELL AWAY !! I am reporting to the ombudsman and FCA. Totally unreasonable company that are a total nightmare to deal with. Very nasty staff that relish in trying to make life extremely difficult. All the 1 star reviews are TRUE.

DO NOT DEAL WITH THIS FACELESS BUSINESS! They sell full service contract hire but control NOTHING as it’s all outsourced.

After the financial ombudsman concluded their investigation into the final settlement and determined that Lex had overcharged me, Lex graciously deducted £1.5k from the settlement amount. However, during the investigation, Lex unjustly placed a default on my credit report. Following the ombudsman's verdict and request for removal, Lex complied. Despite this, I am now burdened with a £2.5k bill that I am still struggling to pay them as they do not answer the phone or take payments when I do get through to anyone and fail to call back. To exacerbate matters, Lex has once again placed a default on my credit account.

Attempts to contact them have been futile, and even when I manage to reach them, they refuse to accept payment over the phone, leaving me wary of conducting transactions via BACS. Upon raising a complaint to resolve the outstanding bill, Lex has reopened a complaint on my behalf, only to close it without informing me of the outcome.

This level of unscrupulous behaviour is unprecedented in my experience, and I am deeply troubled by Lex's actions. I would not recommend anyone to use this company ever.

Terrible company. I'd rather go to some dodgy backstreet dealership than entertain this bunch of dishonest shysters again. Avoid at all costs.