The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.
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Lees wat reviewers zeggen
Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Toon meer
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Toon meer
Bedrijf heeft geantwoord
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Binnenhuisarchitect
- Kookwinkel
- Woonkamermeubilairwinkel
Over Neptune - Chester
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Verenigd Koninkrijk
- 01244 478 777
4,9
Uitstekend
157 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Went into the Chester branch to look…
Went into the Chester branch to look for a coffee table. Staff were very helpful.
Chose table and it was delivered within a couple of weeks.
22 augustus 2022
Antwoord van Neptune - Chester
Thank you very much for your lovely review, I hope you enjoy your Keswick Coffee table and hope to see you again soon. Joe
Excellent service and really good…
Excellent service and really good quality products
19 september 2022
Antwoord van Neptune - Chester
Thank you for your lovely review and we look forward to seeing you again soon. Joe
Neptune paint…. WOW
Neptune Chester.
Pricey but by far the best paint we have ever used. French Grey paint is beautiful but considering it’s sage green the name may put other customers off.
14 augustus 2022
Review zonder uitnodiging
Antwoord van Neptune - Chester
Lovely to hear you have enjoyed using our paints, if we can help with anything else please give us a call in store.
joe
Nightmare from beginning to end
Nightmare from beginning to end - lack of staff knowlegde, head office cancelling the order but the shop not knowing, 3 different delivery days. Lovely furniture but sort the process out
7 augustus 2022
Antwoord van Neptune - Chester
I am very sorry for the experience you have had to date but hope you are finally having the opportunity to enjoy your furniture. If you need help with anything at all please call me in store on 01244478777 or email joe@neptunechester.com.
Joe
We are so glad we chose Neptune Chester…
We are so glad we chose Neptune Chester for our kitchen. The design process was extremely easy and uncomplicated. Our Chichester kitchen looks amazing and the staff have been extremely professional combined with outstanding customer service; nothing has been too much trouble.
28 juli 2022
Antwoord van Neptune - Chester
Thank you very much Jeanette, we hope you enjoy your kitchen and look forward to seeing you in the future.
Joe
Beautiful store and goods although high…
Beautiful store and goods although high prices. Staff excellent and knowledgeable.
30 juni 2022
Antwoord van Neptune - Chester
Thank you very much for your lovely review, I will let India know and hope you enjoy your furniture.
Joe
Nice place no pressure quality goods…
Nice place no pressure quality goods and excellent and helpful staff
26 mei 2022
Antwoord van Neptune - Chester
Hello Nigel,
Thank you very much for the lovely review and we look forward to seeing you again soon.
Joe
Purchased the Olivia sofas and…
Purchased the Olivia sofas and armchair…they are fabulous. The service is exemplary from Neptune, James at the Chester showroom was great, spent significant time planning my room. Very satisfied many thanks
2 mei 2022
Antwoord van Neptune - Chester
Thank you very much for your lovely review, I will let James know and hope you enjoy all your furniture. Joe
Olivia sofa review and suggestions
Ordered the Olivia sofa 5 months ago . Delivered with 3 largish black marks in prominent places on upholstery plus slight but noticeable colour shading across frame and cushions. Arrived in cardboard box and watched delivery chaps unload and saw their reaction . Why was this not checked upon despatch from manufacturer , and by QC prior to despatch to customer ? Poor delivery guys have to take the criticism . You need to improve quality structures . Not good enough for prices charged . I have ordered a number of items , some good quality but delivery problems this last year have been much worse than your competitors . Lovely design, showrooms , and marketing but if not supported by quality and reliability of supply chain , the brand will founder .
28 februari 2022
Antwoord van Neptune - Chester
Hello I am really sorry to read your review and the the issues you have had with your sofa. This is something I have fed back to our HQ to try and ensure that this does not happen again. I hope that we will still see you again soon in the store and if you have any other queries or issues please do not hesitate to get in contact on Joe@neptunchester.com. Joe
Excellent service from Neptune
Excellent service from Neptune, my lamp is perfect, look forward to returning soon
9 februari 2022
Antwoord van Neptune - Chester
Thank you very much for sharing your lovely feedback with us - we are delighted to know you are happy with your new lamp and the service provided. Kindest regards, Charlie
Excellent service & quality table
Excellent service from point of purchase to point of delivery . Kept informed of a slight delay. Delivery person was great and courteous and erected table and levelled it in the room . Brilliant Neptune
5 januari 2022
Antwoord van Neptune - Chester
Thank you very much for your lovely review, we look forward to seeing you in store again soon. Joe
Really nice store
Really nice store, bit disappointed that pictures were not in stock, however they arrived when they said they would and I had another opportunity to browse the store when I went to collect. The pictures are good, nicely framed and are reasonable value.
27 december 2021
Antwoord van Neptune - Chester
Hello, thank you very much for your review, I hope you are enjoying your new prints. Joe
Bad customer experience
I bought a lamp back in august which was due to be delivered in December. I just got an email to say it will now be February and potentially even later which is all supply issues, totally understandable. However my local store has 2 on display but won’t sell either of them to me because they are display. I find this level of customer experience so poor and disappointing for a higher end brand - very much computer says no rather than trying to find solutions for the customer.
5 november 2021
Review zonder uitnodiging
Antwoord van Neptune - Chester
Hi Anna, I am really sorry for the lamp not being available when we said it would be. I am working on a way to have one made available earlier than the current date of end of December, and would be happy to correspond with you directly. My direct email is laura.munslow@neptune.com.
I am really sorry it felt we were not trying to help, the two display ones your local store has are currently reserved and not available to sell.
I look forward to hearing from you and will make sure to help in whichever way I can.
Best wishes,
Laura
Beautiful fabric.
Excellent service and fabric arrived quickly. Thanks to Susan at Bridge Trafford Neptune.
4 oktober 2021
Antwoord van Neptune - Chester
Thank you very much for your lovely review, I will feed this back to Sue and let her know. We look forward to seeing you again soon. Joe
Paint / Staff service review
I bought some paint for a redecoration I’m doing of our master bedroom, the staff were really helpful and took me through the colour charts to find something that I loved, but also matched the existing furniture in my room. They had the paint in stock and there was loads of choice, so I didn’t even have to wait!
23 september 2021
Review zonder uitnodiging
Antwoord van Neptune - Chester
Hi Jamie, thank you so much for the great review. I'm so pleased you enjoyed your time in store, and the decorating project went well. We hope to see you again in store soon. Best wishes, Ellie.
Disinterested staff who were too busy…
Disinterested staff who were too busy to really help. There were no prices shown for any of the products and no baskets on show so it was difficult to know how one bought things. The floor was dirty and needing a good brushing.
They did not have the lamp shade that I wanted and when the member of staff helped it took a huge amount of time to put the order into the computer. I left the store worried that I had made the wrong choice .
We had to return with a 50 mile round trip because they could not post it to me.
Not really impressed and felt disappointed that we had such a bad experience.
22 september 2021
Antwoord van Neptune - Chester
Hello Mary, I am really sorry to hear the experience you had, at the point of your visit we were preparing everything for the new season along side with a price change in store so will look at ways of managing this better in the future to try and minimise the impact on customers as little as possible.
We like to have as many of the lampshades in stock as possible but depending on the product being available this isn't always possible. I hope the lampshade that you have chosen looks lovely for your room and if you need any further help with shade alternatives or anything else please give me a call in store on 01244478777 or perhaps send an email with some pictures to joe.h.webster@neptune.com
Large table lamp
Good products - well made and decent £ - good shop service but delivery times always seem very long to me - 4 months for a lamp is too long - even if I knew that at the time I placed the order. Can’t just be Covid related as I had the same experience with another purchase some time ago. But if you’re willing to wait - top product and good price
5 september 2021
Antwoord van Neptune - Chester
Hello thank you very much for your review and I am really happy to hear you are enjoying your new lamp, as you can imagine there are many reasons why there are delays with products at the moment a lot because of Covid and other issues, this is something Neptune are trying to rectify as soon as possible. Joe
Very helpful Staff
Each time we have visited store Staff have given advice , and been extremely helpful , we have always been pleased with our purchases
26 augustus 2021
Antwoord van Neptune - Chester
Thank you so much for taking the time to leave us a review and I am really pleased you have enjoyed visiting us in Chester. We look forward to welcoming you back next time and hope you have a very pleasant weekend.
Best wishes,
Laura
Beautiful, timeless pieces
Beautiful, timeless pieces. Very helpful and lovely staff. Always a pleasure to visit and shop with Neptune
18 augustus 2021
Antwoord van Neptune - Chester
Thank you very much for the lovely review and we hope to see you again soon. Joe
Beautiful store friendly staff
16 augustus 2021
Antwoord van Neptune - Chester
Thank you very much for the lovely review and we look forward to seeing you again soon. Joe
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