Neptune - Edgbaston Reviews 

Excellent Staff, well motivated and Responsive

Lucy at the Birmingham Store has looked after us all the way. We have brought a considerable amount of furniture - 2 bedrooms completely fitted out & sofas etc for a conservatory & chairs.as well as plenty of soft furnishings. She has been Excellent throughout the whole process.

I am absolutely delighted to write this review and it's not often that I can say that. I have recently had a new kitchen from Neptune. What an incredible journey it has been, from the initial consultation and design by Jackie Casewell, who has put up with; me changing my mind, (on numerous occasions) Covid restrictions and recently supply chain (white goods only) challenges. Jackie has been an inspiration with design and such a pleasure to work with and nothing has been too much trouble, I cannot thank her enough. The installation team have also provided a top service, including great communication, being highly skilled at their craft with any small issues being picked up by them and dealt with immediately. John (Magnor) and James (Fagan) the fitter have shown a high level of attention to detail and the paint finish by Steve is amazing. I am so pleased with the overall result that I felt compelled to shout about the brand (just delicious to touch and feel) plus the excellent team, even the delivery drivers have had a brilliant attitude and therefore would have no hesitation in recommending Neptune and I will be using again for future projects. Extraordinary results in a difficult world deserves recognition. Thank you for making me smile :) every time I walk into the kitchen.

Investing in Neptune to design and fit our kitchen in our cottage that we've been renovating has been one of the best decisions we made. We went to 3 companies at various price points for comparison and I'm so glad we chose Neptune who have gone above and beyond the call of duty from start to finish in this process. From the warm welcome we received at our initial store visit to the attention to detail in the final sign-off, we have been astounded by the immaculate level of service we have received. We have an absolutely beautiful kitchen as a result and I cannot stress how strongly I recommend Neptune - I wax lyrical about them to literally anyone who asks me about our kitchen! Beautiful products, unparalleled wealth and knowledge from all team members, unbeatable standards, stunning quality...we only wish we'd had the budget to get them to do the rest of the house!

Ordered a Waverley bed with a Chloe trellis covered headboard late October 21 and was told to expect delivery in January 22 (this was part of a larger order). In December I checked the predicted delivery date which was then mid March. I called up the Solihull store who put me in touch with Anna at customer service who was really helpful explaining the problem and promised she would take a special interest and make sure she kept me updated with the delivery. This did not happen. I did receive my bed in February but that’s when the problems escalated. The bed was delivered with a faulty headboard (loose and saggy upholstery). The fitters were lovely and immediately called in the fault and confirmed that a replacement was ordered and I could use the faulty part until this arrived. Two weeks later I received a message from homeserve to book in a repair. I contacted Tori at customer service to say I was expecting a replacement not a repair on a £750 item. She explained that the wait time was 16 weeks and a repair would resolve this much quicker. Therefore I accepted a repair. I waited a further 2 weeks for the homeserve man to arrive (booking a morning off to accommodate) to be told that this is the worst upholstered item he had ever seen and the wear on two weeks use of the item (we had to wait for mattress delivery before using) looked more like 2 years and the fabric needed replacing too (it was very worn and bobbly). Move forward another two weeks and I received a message from Tori stating that a homeserve had confirmed that a the headboard was faulty and a replacement was ordered due AIGUST! Yes August! I replied saying this was unacceptable and the answer was, well it’s comes from China, this is the delivery time and return it if you want. No apologies or anything. I then went into store and explained the problem. The store lady was lovely and suggested that, as the fabrics was in stock to purchase, she would see if homeserve could indeed repair the faulty item. She did say that customer service was struggling due to the unprecedented amount of faulty items that had recently been felt. She promised to get back to me. Guess what. I have heard nothing! I suggest you spend your money on a store that spends less time posting lovely pictures on Instagram and more on customer service. Shame on you Neptune!

What an amazing store to visit with so much choice. The staff were very helpful and pleasant too. My delivery only took a few days and was delivered by a very nice and helpful delivery man. I am very happy with my purchases and will definitely visit the store again.

Great service, great preparation did everything they said in terms of letting us know when they were coming and a voice message when they were half an hour away. Plus a very polite delivery team. Thank you we love our flooring

Always great service and great quality products too. Will continue to purchase from Neptune!

A brilliant concept and just wish I could move in! Constantly saving for my next item and get so many ideas too.

Absolutely thrilled with my velvet footstool which looks great at the end of my bed. Although a three month plus wait for delivery it was worth it. Great service from Edgbaston store and the delivery team. I would highly recommend Neptune for that special piece of furniture.

Beautiful interior shop. Recently purchased a Buckingham mirror from Neptune Edgbaston. The staff was very helpful and friendly. When the mirror arrived I was amazed by the packaging it was wrapped so well and I'm very happy with the purchase xx

The quality of the furniture is excellent.. only 4 stars because when I ordered the product in store I was told it was in stock and an estimated delivery date . This date changed 3 times before it was finally delivered sometimes at very short notice . Trying to organise someone to be at home for delivery can not always be done at short notice! But very pleased now the pieces are in !

Great service and helpful staff. A small scratch was discovered on a furniture item and a replacement ordered immediately. Good updates on likely delivery too.

Hi I visited the Neptune store in Edgbaston before Christmas as I had been waiting for an online order for a long time and the staff confirmed they had one of the items I had ordered in store They kept it for me and were extremely helpful. Every time I visit they are always friendly & very helpful - a pleasure to visit.

Neptune provide quality furniture but nothing else although they promote as though they deliver a full fitted job. They do not and bring in hidden charges for outside contractors at inflated costs trying hard to keep that information from the customer . Neptune’s business policy is appalling

The help and support when choosing the right products was very reassuring. Then the communication and understanding to work with our timescales made the experience excellent.

The girls were very helpful - excellent shopping experience.

We were blown away when we visited the showroom and one particular piece screamed out to me as we entered 'Arundel 6 seater round dining table' I knew the minute I saw it I wasn't going to stop thinking about it until i'd brought one. We were buying a new build so delivery delays wern't a problem, after convincing my husband that it was worth the £2800 price tag he caved and let me order it and I am absolutely over the moon, we've had it in our kitchen now (with a bespoke piece of glass on the top) for over a year and its every bit as beautiful as I had hoped and I've not seen or found anything like it, the oak is just stunning (If you love wood its really quite beautiful) I loved it so much so I ordered the Arundel console table to match in spring this year and that also had a long wait but anything worth having is worth waiting for and again this piece also didnt dissapoint. I would not hesitate to purchase other items from Neptune.

Great shop. Beautiful furniture and room settings to inspire. Helpful friendly staff. A visit will definitely not disappoint.