Neptune - York Reviews 354

Friendly, efficient service of a high standard from Andre and Nev.

Ant & Lea were very professional, helpful and kind. Not your average delivery drivers, went above and beyond to make sure everything was ok.

Staff very welcoming on arrival. Beautiful room displays. Charlotte was very helpful helping to find stock and furniture I liked.

The store at York is really well laid out with the furniture displayed in realistic room settings. This makes it easy to choose items for your home. The chair we bought is beautifully made and with a high quality finish. The delivery team (Andre and Steve) were very friendly and helpful, and delivered the item carefully and on time to the room we specified. We have purchased from Neptune before and certainly would again.

The one thing that stood out for myself was being able to look around the shop without staff asking you all the time if you were ok or following you. Exceptionally friendly staff at hand if you needed help.
Wonderful shop, wonderful ideas and a relaxing atmosphere. Thank you Laura.

Neptune York never let me down. With their welcoming atmosphere, dog friendly treats for our dog plus a coffee for us to enjoy while we wonder around dreaming. I can never visit Neptune without a purchase be it a candle or a couple of storm lamps. I have also purchased items for my kitchen and flowers. Everything is made to last… 5 * tip top to Neptune style and the staff in York!

Rug well packaged and came in a reasonable time.

We recently had a Suffolk kitchen from Neptune at York, we are thrilled with the quality of the workmanship on the units and the kitchen finish has surpassed our expectations.
We also ordered the Edinburgh Double washstand which again is beautiful.

The staff at York including Khloe, Hayley and Kayleigh have been wonderful from the initial design experience to the final check in house and the service has been superb.

They have gone above and beyond when we have changed our minds on things along the way, nothing has been too much trouble.

The kitchen fitter and the guy who came to do the final paint on the units have all been great.

We would highly recommend Neptune.

Staff are always extremely helpful and friendly. The store is beautifully presented offering inspiration for every room in your home.

Both the service in the York store and the delivery were excellent. The delivery team took great care to ensure the furniture was installed in the room where we wanted it and that everything was to our satisfaction.

I’ve been a frequent visitor to York. They now don’t hold 5litre tins of paint. So in the past we have bought 2 x 2.5 l of paint and it has been discounted to the cost of a 5l. Now Aparently this is not policy. So the customer is the one who suffers so you either order (at cost) a 5 litre, as stores don’t have it or pay extra for 2 tins? The margin is slim, which I absolutely do not think is correct, why would Neptune sell it then, if not to make money?? You are duping the customer. So after 3 sofas, footstools, cushions,tables, lamps and lots and lots of paint..I will not only get colour matched paint… you have lost a valuable customer. Such a shame.. review your policies or hold the paint you advertise!

Alfi and Josh friendly and efficient

Thank you Alfi and Josh.
As promised rang and text before delivery.
Arrived with my table. Removed shoes & fussed the dogs. Efficiently put the table together & removed all packaging.
***** 5 service
Thank you

We had a minor problem with our mirror. Neptune took it back with no questions and supplied a new one in next to no time. Excellent service

Visited the wonderful Neptune store near York. It’s a large, lovely store housing many of Neptune’s beautiful products laid out in room settings allowing you to both experience the products but get ideas for your own home. It allows you to see, touch and experience the quality and craftsmanship of items which, at first sight online, may appear expensive, but when seen “in the flesh” you appreciate what you’re paying for.
We arrived on a cold, wet, blustery morning and were greeted by a lovely member of staff offering us a tea or coffee to warm us up. Nothing is too much trouble to the staff but they don’t pressure you in any way.
My husband and friends laughed at how much I enjoyed visiting until they visited themselves and now agree that it’s a wonderful retail experience full of beautiful goods and good old fashioned polite and friendly service.
Highly recommend it!

Neptune (York) is my favourite store because the staff are always welcoming and helpful. I just love everything that Neptune produces so it takes me a while to make decisions, but their patience never tires!! The room settings are inspirational and the furniture is of excellent quality.
Thank you Neptune (York) for energising my home-making plans. I shall look forward to my next visit in the near future.

Excellent ,friendly & efficient customer service both in store & on phone. Delivery when promised & we’re delighted with our new furniture. Highly recommend 😁

I love that the staff in Neptune York can advise on which colours compliment eachother as this helps making a choice so much easier. Today, I was struggling to find the correct shade of eggshell to paint my woodwork. Audra and Laura were brilliant, nothing was too much for them. They were patient, kind and just wanted me to be happy with my choice. I haven't experienced such great customer service in a long time... they are a true asset to the York Store.

An all round professional experience from the sales team at York to the delivery drivers and quality of the furniture.

I visited Neptune York today attending a fabulous event held in conjunction with Bettys cookery school. The afternoon was spent watching Bettys experts bake cakes whilst sharing words of baking wisdom and lots of witty chatter whilst enjoying coffee and cake too, all sat in a stunning kitchen , just perfect in every way, not forgetting the amazing goodie bag bonus to take away - loved it all.
I’ve always felt warmly welcomed and my custom is greatly appreciated whenever I’ve visited Caroline and the team in York, can’t wait to return for my next purchase …. pictures and rug for the hall, great styling advice once again. Thank you.