The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Toon meer
Bedrijf heeft geantwoord
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Great delivery by Alfi and Josh . Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service a... Toon meer
Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... Toon meer
Bedrijf heeft geantwoord
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Binnenhuisarchitect
- Kookwinkel
- Woonkamermeubilairwinkel
Over Neptune - York
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
Malton Road, YO32 9TW, York, North Yorkshire, Verenigd Koninkrijk
- 01904 231870
4,8
Uitstekend
372 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unhelpful staff in York store
Unhelpful staff in York store. Disinterested in sale of kitchen dresser (so ordered online rather than in store). However, delivery was great - Mihai and Ninel were very courteous and professional.
19 november 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Hello Mr.'s Buckingham, We really do appreciate your feedback. I am so sorry that we came across disinterested that is the opposite of how we would like you to feel . We are glad you had a great delivery experience. We would love you to return to the store so we can make this up to as all the team are really very interested of being of help. We would be happy to spend some time with you looking at any styling and furniture queries you may have. Please call the store if you would like to book some specific time or pop in at your convenience.
Kindest Regards
Caroline and Team York
The ceramic houses were just lovely and…
The ceramic houses were just lovely and arrived very quickly and very so very pleased.
21 november 2025
Great service from order to delivery
This was our second order from Neptune and the service provided has been excellent throughout. Our delivery guys, Mihai and Ninel were brilliant and took time to talk us through how our new furniture had been constructed in the event we move home in the future. The pre-delivery communications were excellent as was the sales experience with Nicola and Hannah.
5 november 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Hi Moira! Thank you for your great 5* feedback regarding your recent purchase and our delivery team . We look forward to seeing you again soon. With warmest regards, Scott
Proceed with caution!
We have been customers of Neptune for many years and so were confident when ordering new sofas. However, sitting on a sofa in the showroom for a short while to sitting for a few hours at home made for a very different comfort factor. Firstly the Eliza sofas are far too high (and my husband is 6'1") and we have to shuffle onto them and shuffle off. The seat base cushions themselves are so deep (almost the width of a single bed) that sitting back feels like Goldilocks sitting in the Father Bear's chair! We have both suffered with back ache since using them as it is almost impossible to get really comfortable due to said height/depth. The sofa tested in the showroom did not feel like this at all and I am assuming this is because we ordered a 4 seater rather than the smaller one in the showroom. However, the comfort factor should not be an issue at this price point. The overall design of the larger sofa is really not, in our opinion, fit for purpose and we are highly disappointed considering how much we have paid for them and ordering two versus 1.
10 november 2025
Antwoord van Neptune - York
Hi Simon, I am so sorry that you are disappointed with your Eliza sofa, The Eliza sofa's are the same height and depth in all sizes , so we would be more than happy to look in to this for you as your comfort is extremely important to us. I will be in contact directly. Kindest Regards Caroline and team York
Beautiful shop & Lovely staff
The staff are friendly, the shop is beautiful and the items are of high quality. Shopping here is always a great experience.
7 november 2025
Antwoord van Neptune - York
Hi Susie, We appreciate your kind words! We're happy you find our staff friendly and our shop beautiful, with high-quality items. We aim for a great shopping experience. Kindest Regards Caroline , Audra and Team York
Antwoord van Neptune - York
Hi Andrew , Its great News you like our products and found our staff friendly. Thanks for your feedback. Looking forward to your next visit Caroline , Audra and the Neptune York Team
Allow plenty of time to browse
Neptune in York is such a pleasure to visit and get ideas for interior inspo. So many lovely things, it’s worth saving up to invest in the quality pieces. We chose a beautiful oak dining table, side board, bench and floor mat. The delivery period was longer than expected but we were happy to wait. The delivery team were superb! They were polite, punctual, tidy and assembled the item in position.
1 september 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Hello Caroline, We're happy you find our York store inspiring and that you appreciate the quality. It's great to know you love your new dining set! We're glad the delivery team provided superb service, even with the longer wait. Thanks for your feedback. Looking Forward to seeing you soon Caroline and Team York
Quality Standards Throughout
In short, it was a pleasure to order from Neptune.
We are absolutely delighted with the quality of product & service from everyone involved.
From the moment we entered the store in York through to the final delivery by Lee & Craig everyone was helpful with a cheerful disposition.
We would happily recommend Neptune to anyone.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Hi Jennifer. We're so glad to hear that you were delighted with the quality of our product and the service provided by our team. We look forward to welcoming you back in the future. Kindest Regards Caroline and Team York
Lovely products and very helpful
Lovely products and very helpful, friendly staff in store.
20 oktober 2025
Antwoord van Neptune - York
We're happy you found our products lovely. It's great to hear our staff were helpful and friendly! Thanks for your feedback. Looking Forward to your next visit Caroline and Team York
Fantastic service and product
Fantastic service and product. Delivered and assembled by polite considerate staff.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Hello Thankyou for taking the time to share your wonderful experience. We're so glad you are happy with our service and product, including delivery and assembly. Looking forward to seeing you soon in York store. Kindest Regards Caroline , Audra and Team York
So happy with our new sideboard!
Everyone at Neptune has been fantastic, through purchase to delivery. We love our new piece of furniture. Thank you everyone!
13 oktober 2025
Antwoord van Neptune - York
Hi Gill , We are so happy to hear that you had a fantastic experience, from purchase to delivery, and love your new furniture. Looking Forward to catching up in store soon !!!
Picture prints
Hi, We ordered 2no Affinity pictures, separately. First had extensive package damage, opened ( initial wrong address delivery?)No contact with us prior delivery .Fortunately picture had no damage. Reported to York Neptune who we felt treated matter with little empathy and blamed Dx courier.
Second picture arrived safely by Dx but again packaging damaged but picture ok
10 oktober 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Hi Julie! Thank you for your feedback. I am sorry that both packages arrived damaged and that you received no contact regarding the delivery from our courier partner. I have personally shared your feedback with the courier to understand why this was the case. Please accept our apologies again and we do hope to see you again soon. With warmest regards, Scott
Bryn bouquet of flowers
The flowers were beautiful once I managed to arrange them but I was told in store that they came with instructions which they didnt
8 oktober 2025
Antwoord van Neptune - York
Hi Carl! Thank you for your feedback. I’m delighted to read your stem bundle was beautiful and I’m sorry I didn’t come with guidance on how best to arrange them, contrary to what you were told. I will look into this matter further. We do hope to see you again soon and apologies again. With warmest regards, Scott
Antwoord van Neptune - York
Thank You Richard , Its great to hear we delivered great product and service again .
Many Thanks
Caroline , Audra and team York
Excellent quality product
Excellent quality product. On trend design. Speedy delivery. Love you Neptune. My only criticism is you are expensive
6 oktober 2025
Antwoord van Neptune - York
We're happy to hear that you love the product quality, design, and fast delivery! We appreciate your feedback regarding the price point, In the last year we have reduced the price points on many of our pieces of furniture and upholstery whilst adding a life time guarantee to many of our lines. Hopefully this makes the furniture extremely good value. Looking forward to seeing you soon Caroline, Audra and Team York
Whilst expensive
Whilst expensive, the quality is undeniable so each individual must decide if it’s worth it.
Any dissatisfaction that we might have concerns the delivery time. Firstly it takes literally months before you will receive the goods. Even then the delivery date kept getting pushed back, which was frustrating.
On the plus side the actual delivery went very smoothly. The delivery guys Mihai and Nobel were very good, both friendly, helpful and respectful of the process.
We have bought from Neptune before and will probably do so again in the future.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Neptune - York
HI Chris, We appreciate your feedback on the quality and delivery. We're happy to hear the delivery itself went smoothly and that the team was helpful. We're sorry the delivery timeframe was longer than expected and caused frustration. We are working hard to improve our time lead times, Part of our service is making a lot of the furniture made to order which does incur a wait. Thank you for purchasing from us again. Kindest Regards Caroline, Audra and Team York
Freestanding Unit
Unfortunately the unit arrived with a few marks in the paintwork which was a bit disappointing from Neptune. However the delivery team (Mihai and Ninel) were great. They arrived on time and were very friendly and helpful. They installed the unit and took the time to explain our options and then touch up the paint work by hand on the areas we were not happy with. Their work was very precise and made the unit look great. Brilliant customer service from Mihai and Ninel - thank you
19 september 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Good Afternoon Pat
Thank you for the review and 5 stars. Happy to hear Mihai an Ninel were able to rectify the marks on your furniture and your delivery went well. I will pass on your comments.
Kindest regards
Audra , Caroline and Team York
I just had a delivery by Neptune
I just had a delivery by Neptune, the delivery men were professional, and called me to give notice of their timely arrival.
Kyle and Bailey were fantastic 10/10!
15 september 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Good Afternoon Stacey
Thank you for the 5 stars. Great to hear you were happy with your delivery and it went well, I will pass on your comments
Kindest regards
Audra
Efficient delivery of beautifully made…
Efficient delivery of beautifully made sofas. Lee and Craig did a great job!
10 september 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Good Morning Jayne
Thank you for your nice comments and 5 stars. We will pass on your comments. Glad your delivery went well.
Kindest regards Audra , Caroline and Team York
Great process and beautiful kitchens
Absolutely love my new Neptune kitchen. The process was really smooth and the fitters were exceptional- everyone really cared about the end result. John (in charge of the fitting) gave excellent customer care and was really communitive.
The store is also gorgeous (I would live there if I could)
1 september 2025
Review zonder uitnodiging
Antwoord van Neptune - York
Good Morning Jennifer
Thank you for your lovely comments and 5 stars. Pleased to hear you are happy with your Neptune kitchen journey and the end result. Enjoy your kitchen and hope to see you in store again soon.
Kindest regards
Audra, Caroline and Team York
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